Stahl Construction Company

Complaint: [redacted] I am rejecting this response because: I was not concerned about the refund, hence I did not cancel my reservation because I felt it would alleviate any liability on Priceline's part I will accept the apology, but I will never feel safe using your site again unless you can change your policy and guarantee that you will find a room if this were to occur again If we had flown in to town and used ***....we would have been left at the event with no where to go at eleven at night I want your company to find a room.....not tell the customer you will reimburse them if they are able to find one I also want to know if you are telling the truth or if [redacted] was telling the truth as far as "the agency canceled the room" or, as you are stating, "the hotel overbooked" I am not looking for financial gain, just a guarantee that this wont happen to anyone again Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Priceline did nothing to resolve the situationThe airline itself had to take over the booking and make the necessary changes so that my family could flyPriceline's customer service was nothing but aggravation and a waste of timePriceline should learn a lesson from the airline which actually considered its customers' neeeds and the circumstances and responded appropriatelyThis will be my last Priceline booking until it learns to provide proper customer service to travelers Sincerely, [redacted]

Hello Please see the response we have sent to our customer's rejection Thanks [redacted] *** Thank you for taking the time to contact us regarding your hotel reservation at th [redacted] r [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe appreciate your feedback and forwarded them to the appropriate individuals for review as we continue to improve our service and avoid confusionWe understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, we evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayPlease note that the [redacted] & [redacted] has been star-rated by Priceline according to our rigorous rating system and they met our strict quality standardsIn addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location and amenitiesThis hotel has an Overall Guest Rating of out of on The Priceline ScorecardYou can review the Overall Rating s well as real traveler reviews for this hotel on our websiteWe are unable to provide further refund/compensationWe are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

I am sorry that the consumer was unaware that all rooms will accommodate up to adults On each consumers’ contract page we place the following disclosure regarding this issue labeled under Important Information Important Information All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed · Double Occupancy · All rooms are booked for double occupancy (i.eadults)Accommodations for additional guests are not guaranteedSome hotels may not allow extra guestsIf your hotel does allow extra guests, there may be additional chargesThese charges vary and will be payable directly to the hotel Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase I hope you find this information helpful and we appreciate the opportunity to clarify this matter Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-04-21:50: Please Review Your Request 2½ Star Moderate-Plus Hotel Which hotel will I get? CheDate: Thursday, April 9, Check-Out Date: Friday, April 10, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

I understand that you are not satisfied with the resolution we have providedWe thoroughly reviewed your reservation to make sure we have not overlooked anything that will provide a different resolutionYour reservation is restricted and we are unable to offer any refundWe are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely, Executive Offices

Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you are still waiting for your refund for the cancelled hotel portionI have reviewed your case with our Accounting Department and they confirmed that your $refund was processed back to your bank on September 27, Refund processing time varies so please check with your bank if you do not see your refund in your account within the next few days Lastly, as advised on our previous correspondence, you will be refunded for the price difference between your original and new hotel booking once the travel is completedRefund will be processed after the scheduled check out date Thank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.I am happy to be able to cancel my reservation and get the refundHowever, I do think they are deceptively advertising the guest rating as a guarantee when it's notAs my screenshot shows, when booking they make it look like it will be garaunteed though it's apparently not in the actual contractI hope they examine this as it may confuse other customers tooI also think they need to make clearer the fact that when hotel my charge additional fees and not bury that in fine printI will never use Priceline again Sincerely, [redacted]

Revdex.com, Inc Priceline.com does not have access to Choose a Room purchases We suggest that the Bureau/Consumer contact Choose a Room.com directly for any assistance relating to the referenced purchase The Bureau/Consumer may contact: Mr [redacted] [redacted] Email address: [redacted] Sincerely, ** [redacted] Priceline.com

Dear Ms [redacted] , Thank you for contacting us regarding your reservation at the [redacted] , A [redacted] Hotel booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand the wrong price was entered per night on your reservation We reviewed your reservation details and confirmed you resubmitted your offer on the mobile webWhen submitting an offer, we provide customers a price bar to adjust the desired amount per nightWe also provided you with a contract page to verify the information provided is correctWe are sorry if you did not intend on submitting your request at the price listed per night; however, your reservation is non-changeable, non-refundable and non-transferable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi C [redacted] Executive Offices

Dear [redacted] We are contacting you today regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to claim for our Best Price GuaranteeIn order to be eligible for a refund of the difference, the lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you contact usThe lower price must be an exact match to the itinerary booked on priceline.com, including offering a comparable cancellation policy We understand that you found a lower rate from our Express Deals reservationHowever, for this type of reservation, the hotel name will be revealed after purchaseWe do provide examples of similar hotels in the area but it may or may not be the Express Deal hotelShould you find a lower rate for your reservation for the same hotel, cheand check-out dates, number of rooms, room type including bedding and view selection, contact us and tell us where you saw the lower priceWith Express Deals? or Name Your Own Price? you have up until midnight the day before you travel to contact us to claim for our Best Price Guarantee In addition, we sent you an email with the details of our Best Price Guarantee policy for reference We apologize for the inconvenience and hope you found this information helpful Sincerely, Zadhy S [redacted] Executive Offices

We have responded to the customerPlease see the recap of the resolution below [redacted] We acknowledge receipt of the complaint initiated by the above-mentioned clientIt is our goal to constantly provide superior service and customer feedback is very important to usThe booking was created by [redacted] on November [redacted] ***sInstantly confirmed under Booking ID [redacted] Period of Stay (POS) November 17th -18th, Total amount charged: USD 71.94Upon investigation, it was brought to our attention by Ms [redacted] that she had been charged at the hotel upon arrival [redacted] also complained about hotel condition and demanded a full refundFurthermore, [redacted] advised us she spoke to the hotel Manager and he allowed a full refundHowever, we failed to get confirmation from the Manager during 22-November (GMT +7)We have managed to confirm that a full refund is allowed for the booking on 29th November (GMT +7) and [redacted] has proceeded a full refund to [redacted] In conclusion, the full refund of USD and USD deposit have been provided to the customerWe have also taken the liberty to provide our final correspondence to [redacted] directly as well for clarification of this matter

Complaint: [redacted] I am rejecting this response because: I am not so much rejecting this response but am confusedI thought this complaint was with [redacted] .com not pricelinehow did priceline get involvedcan you advise should I open a new complaint with [redacted] .com or what should I do Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Paid priceline.com for nights of accommodations in [redacted] at the [redacted] The hotel denies this reservation, and I did not get the nights contract between me and PricelinePriceline has promised me multiple times a refund that I never receivedReservation code was [redacted] Full Refund for Charges by priceline.com plus reasonable compensation for time wasted, broken promises, and poor service Sincerely, [redacted]

HiPlease see our response below [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] *or Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe verified that your dispute will not be closed until March 20, We will need to wait until your credit dispute is closed, for us to continue researching your concernRest assured that your issue is being handledWe will contact you back once your dispute status have been updatedWe apologize for the inconvenience and we appreciate your patience while we continue to work to resolve your issue Sincerely, [redacted]

Dear [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices regarding your reservation at the [redacted] Philadelphia-bucks County booked under Trip Number [redacted] As we understand, you would like to receive a refund for your reservation due to the issues you had at the hotel during your stayI apologize for any inconvenience this may have caused I contacted the [redacted] Hotel Philadelphia-bucks County and they agreed to refund your reservationI processed a full refund in the amount of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We forwarded your concern to the appropriate people at the hotel to take note of your issue Rest assured that everything will be noted and your feedback will be passed on for documentation and reference We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Dear [redacted] We are contacting you today regarding your airline reservation booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you did not use the return flight due to a schedule change and you are requesting to be refunded for the unused portion of your reservation We checked our records and verified that we received an email from [redacted] last February 2, confirming a refund issued in the amount of $for your returning flightWe processed a refund for the same amount of $to your [redacted] card ending in [redacted] last March 03, Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above.*Prices are in US dollars.Important InformationAll rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed-------------my responseThere is a total cost and as it states in THEIR policy no extra charge all u have to do is request it through the hotelWell there is an extra charge so now that does not make it with bid your own price Sincerely, [redacted]

We are contacting you today regarding your rental car reservation with [redacted] Corporation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some concerns about upgrading your carWe reviewed your reservation and verified that the information regarding the reservation being non-changeable was disclosed prior to bookingWe stated under the important information that rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used Also, our records show calls on June but none were connected to an agentWe do apologize for any length of time you may have spent on the phone waiting for an agent to take your call The reservation you purchased is restrictedIf upgrades are available for your rental car they will be offered on our website in the section where you view your itineraryYou can also request an upgrade from the rental company directly at pick-upIf upgrade options are available at the counter, you may be charged an additional fee directly by the rental car companyWe are sorry but we are unable to process a refund for your reservation We know you expect a different answer; however, there are no other options that we can offer because of the restrictions Sincerely, [redacted] Executive Offices

From: [redacted] Sent: Wednesday, June 15, 2:PM To: Revdex.com Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] Hi I'm writing in reference to my complaint I did get through to someone on priceline still dis satisfied but I did confirm my hotel reservations this timeYou can remove the compliant I will just settle with it being resolved

[redacted] Thank you for taking the time to contact us regarding your vacation package reservation under Trip Number [redacted] I am writing to let you know that we have received your DOT inquiry in our Executive OfficesPlease accept our apology for the frustrations that you have encountered with this bookingI understand your request for a refund since your flight was delayed and the new schedule did not work for youWe have contacted [redacted] Airlines on your behalf, and they confirmed that they will go ahead and refund your ticketPlease be advised that it may take a couple of weeks for this refund to be processed to your account Our records indicate that the [redacted] agreed to make an exception and allowed the cancellation of your room; however, they charged a one-night penaltyA refund of the two remaining nights for $was processed on July 29, Since you are a valued customer of priceline, we have decided to cover the one-night penalty of $This refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time Thanks for choosing us, and we look forward to serving your future travel needsPlease feel free to reply to this email if you have any questions Sincerely, [redacted] Executive Offices