Stahl Construction Company

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to issue any refunds while this matter is in dispute with the credit card issuing bank Sincerely, [redacted]

According to the consumer, the $credit card bonus was not applied to the reservation as expected In accordance with the terms and conditions of the credit card offer, the $bonus is provided in a form of a credit in the consumer’s billing statementThe consumer will receive a $credit in the Barclay's statement summaryThe consumer may contact Barclay's Customer Service Team directly at ###-###-#### (###-###-#### outside the U.S.) for any further assistance I hope you find this information helpful and we appreciate the opportunity to caddress this matter Sincerely, N D’ [redacted] Executive Offices

Hello, Thank you for your assistance in this case, it has been resolved with the manager at [redacted] rental

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We are sorry that we are unable to assist the consumer any further in this situation, and no further refund is due Sincerely, ND [redacted] priceline.com

Our record indicates that this matter has been addressed with the consumer Sincerely, N D [redacted] Priceine.com

From: [redacted] [redacted] Sent: Thursday, June 01, 9:AM To: [redacted] Subject: [SPAM?] [redacted] HI [redacted] Can you close this oneI spoke with the customer via email, we have a ticket open on the Priceline side to resolve this issue

Dear Mr [redacted] Thank you for taking the time to contact us We are writing to let you know that we received your Revdex.com concern in our Executive Office We apologize for the difficulty you encountered We understand your attempt to book a hotel reservation on August 15, was rejected; however, an authorization was placed and was not released back to your accountIn order to process your request, we authorize your card to determine if your bank will accept the charge; however, because your request was not accepted, you were not chargedDepending on your bank, and in most cases, authorizations are removed within three to at most seven daysTo review your issue further, kindly send us a copy of your credit card statement showing the authorizationYou may send it as an attachment in reply to this emailThe attachment needs to be a PDF or JPG file no larger than megabytesAlso, you may send it to fax number [redacted] We hope to hear from you soon Sincerely, [redacted] Executive Offices

Dear [redacted] , Thank you for your email, which we have received from the Revdex.com, Incregarding your reservation with [redacted] Rent a Car for Request Number [redacted] We have reviewed our records, which indicate that you have disputed the transaction with your credit card issuing bank on October 27, and November 2, 2014, and then attempted to use the rental carOnce the consumer initiates a credit card dispute with the intent not to pay for an authorized purchase, and the bank withdraws the funds from Priceline outside the terms of this agreement, the reservation is cancelledWe truly wish that we can process a refund; however, your reservation is non-changeable and non-refundableThe reservation remains subject to the policy agreed upon booking and we cannot issue any refund even if the tickets were not usedWe apologize for any inconvenience and hope you find this information helpful We apologize for any inconvenience and hope you find this information helpful Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Sun Oct 17:34:EDT Your Trip Summary We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $ Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50, Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10, Travel Accident Protection 24/ Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Name Your Own Price and Save Cash We have a one-way flight available that will save you cashEnter an offer and we will see if an airline accepts your offer Total charges, including taxes and fees,are displayed on the following page Preview Offer Departing Flight Information - Wednesday, April 1, Flight 3h 39m, mi From [redacted] Departs: 1:AM To [redacted] Arrives: 7:AM AircraftAirbus A(Jet) Economy/Coach Class Flight 3h 33m, mi From [redacted] Departs: 9:AM ToLuis [redacted] Arrives: 1:PM AircraftAirbus A(Jet) Economy/Coach Class Returning Flight Information - Wednesday, April 8, Flight 3h 45m, mi From [redacted] Departs: 2:PM To [redacted] Arrives: 6:PM AircraftAirbus A330-(Jet) Economy/Coach Class Flight 4h 35m, mi From [redacted] Departs: 7:PM To [redacted] Arrives: 9:PM AircraftAirbus A(Jet) Economy/Coach Class Passenger and Ticket Information [redacted] Despain BarsickowSeat Preference (Change Seat) Flight ***: [redacted] Flight ***: [redacted] Flight ***: [redacted] Flight ***: [redacted] Ticket Type:Electronic [redacted] BarsickowSeat [redacted] Ticket Type:Electronic Rental Car Details Minivan [redacted] or similar Location: [redacted] ***) Pick-Up: Wed, April 1, 2015, 2:PM Drop-Off: Wed, April 8, 2015, 2:PM Total Rental Days: days (days) Driver: [redacted] Driver's Age at Pickup: Summary of Charges Airline Ticket Cost: $ per ticket Airline Ticket Taxes & Fees: $ per ticket Airline Ticket Trip Protection: $ per ticket Number of Tickets: Airline Ticket Delivery: $ (Electronic Ticket) Airfare Subtotal: $ Rental Car Cost: $ Rental Car Taxes & Fees: $ Rental Car Travel Insurance: $ Rental Car Subtotal: $ Total Trip Cost: (All prices are in US dollars) $1,414.96This is the BEST PRICE for these flights GUARANTEED! Baggage fees are not included in your trip cost Important Information • Change penalties/restrictions apply to your airline ticketsPlease read the important fare rules and restrictionsThe Rental Car reservation included in your itinerary is non-refundable, non-transferable and non-changeable even if the reservation is not used • Fares are not guaranteed until purchased • If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in • Rental Car availability is not confirmed until full payment is receivedIf your selections are unavailable, we'll still purchase your airline ticket • Only [redacted] will be able to pithe rental car at the counter [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicleIf you plan to use a debit card, you may be required to provide round-trip flight information at the rental counter • Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions, privacy policy and the trip protection Description of Coverage [redacted] *

Complaint: [redacted] I am rejecting this response because:On their website, they say they match 100% guarantee They took my money for services, therefore, their guarantee should stand Sincerely, [redacted]

We received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe contacted [redacted] on behalf of the consumer, and according to the [redacted] representative, the driver did not return to the counter to request assistance with the rental vehicle AC systemThis matter concerns claims that can only be validated and addressed by the [redacted] CorporationWe are sorry that we are unable to assist the consumer any further in this situation and suggest that the consumer/Bureau contact the [redacted] Corporation directly at the following contact for any further assistance concerning this matter [redacted] Corporation Contact [redacted] Corporation for assistance Phone number: [redacted] Corporation confirmation number: [redacted] I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com

Thank you for taking the time to contact us regarding your hotel reservation at The [redacted] ***o under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your concern regarding the $per room hotel credits that were not honored at the hotel As we have previously discussed, we are considering to reimburse your food and beverage purchase at the hotel for a total of up to $We have received and reviewed your receipts and determined that only $was charged for food and beverageThe remaining $is for resort feesHowever, we are considering to reimburse the total hotel charges of $as goodwill gestureThe refund request has been submitted to our management team for review, and once approved, the check will be mailed to the below billing address provided during booking Please note that this process may take a few takes to be completed and you will be notified through email once processed I hope you have a wonderful day Sincerely, [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me I am going to accept the $but I was promised by the priceline agent to take a cab back to the airport rental counter which she said they would pay also .I have never in all my time ever gotten a receipt nor did I think of it since I was paying cash AS IS A STANDARD PRACTICE and they know damn well I took a cab back and forth to the airport I am disappointed and just want my money and end my total relationship with priceline never again my address is [redacted] Please have me removed from any and all solicitation going forward from there company Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your concern about requesting a refund for the airline's baggage feesMost airlines charge extra fees for checked baggage and some charge for carbaggageWe indicated prior booking that that Spirit Airlines charges an additional fee for carand each bag checked These fees are not included in the total trip chargesWe apologize; however, we are unable to refund the airlines' baggage fees We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi Please see the response we have sent to our customerThanksDear Ms [redacted] , Thank you for taking the time to read this emailI am writing to let you know that we received your Revdex.com concern in our Executive OfficesI understand that you are still waiting for your refundI truly apologize for the delayWe have reviewed your case with our Accounting Department and they advised that your check was sent out on October 28, You should have it within to business days from the above-mentioned dateThank you for your patience while we resolved your issue, and I hope you find this information helpfulSincerely, Christine M [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: This is absurd, I could not sleep for two nights at all I have videos of the dripping Tap Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request for a refund because the hotel charged your personal card for your prepaid priceline reservation We have contacted the [redacted] and confirmed you were charged in errorThe hotel has agreed to process a refund to your credit card for $We have reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur againWe apologize for any inconvenience this has caused, and we would like to issue a partial refund of $as a gesture of goodwill This refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time I hope you have a wonderful day Sincerely, Nico T [redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We checked on your concern again to make sure that we did not miss out on anythingWe reviewed the hotel and found no recent reports of a bed bug issueWe contacted them and they advised that they did not receive any concerns from you during your stayWe turly wish we could process a refund on your behalfWe have noted your feedback and experience for future referencesWe apologize; however, your reservation is non-refundable We are sorry we did not provide you the answer that you are looking for and we thank you for your timeWe checked on your concern again to make sure that we did not miss out on anythingWe reviewed the hotel and found no recent reports of a bed bug issueWe contacted them and they advised that they did not receive any concerns from you during your stayWe turly wish we could process a refund on your behalfWe have noted your feedback and experience for future referencesWe apologize; however, your reservation is non-refundable We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Executive Offices

Dear MrC [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] And [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you did not want to request a casino hotelPrior booking, we provide selections on our website for our customer's to choose whether they would want a casino hotel or notWe reviewed your issue and made a decision to offer a one-time exceptionA refund request in the amount of $was submitted to our management team Once approved, the refund may take place in days Thank you for giving us the opportunity to assist you and we thank you for your time Sincerely, Frich Ad [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWhen selecting an Express Deals reservation, the consumer is provided with the guaranteed amenities prior to purchaseIn this case, the consumer selected a reservation offering the following Guaranteed Amenities: Pets Allowed - Business Center - Free Internet- indoor or outdoor Pool - Fitness CenterPriceline does not guarantee that the hotel will offer free parkingI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] Priceline.com