Stahl Construction Company

Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you decided not to use this reservation due to the wrong date that was bookedI have reviewed your reservation in our system and our record shows that your hotel's check in date was supposedly for December 22, 2016, not December 21, as you mentioned on your complaintAlso, while it is correct that the check-out date was booked for December 26, 2016; it was only because your departure time from [redacted] International Airport was 2:AM of December 26, Please note that the property's check out time is 12:PMYour hotel reservation will always follow your flight reservation scheduleAlso, should we reserved you to your preferred hotel schedule, you will have to leave the property on or before 12:PM of December 25, 2016, making you wait for your flight schedule for hours with no place to stay Our record shows that when you contacted us last December 18, 2016, you were advised by one of our representatives that your flight reservation can be cancelled and refunded up until December 19, 11:PMOur record shows that we were not contacted again prior to the cancellation deadline that was providedWe have contacted the airline and unfortunately, no refund was approvedAs for the hotel booking, we were able to contact the property and they agreed to refund your reservation less one day cancel fee per roomThe hotel portion was already refunded in the amount of $1, Your refund will be processed by our system back to your bank within business day; however since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few business days Thank you for your patience while we resolved your issue, and I hope you find this information helpful Sincerely, [redacted] Executive Offices

Dear [redacted] ***, We are contacting you today regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some concerns about your airline reservationWe apologize if you found our customer service to be unsatisfactoryWe take your comments very seriously and have forwarded them to the appropriate individuals for considerationWe apologize for any inconvenience Please be advised that airline adjust their schedules for a number of reason and do not communicate why the change occurred when notifying travel agents or customersWhen a schedule change occurs the airline will usually rebook you on an alternate flight closest to the original departure time Our ability to assist you is dependent upon airline's policyThe change to your reservation is a result of your airline modifying their scheduleAirlines do not offer compensation when they change their flight scheduleAs a travel agent, we have the ability to review alternate flight options or explore your airline's rules on refunding your ticketsThese options were presented to you by our Air Travel Services Team We understand that you were not satisfied with the given options; however, we are unable to provide any compensation We apologize for the inconvenience and thank you for your time Sincerely, Zadhy S [redacted] Executive Offices

Dear Ms [redacted] We are writing you today regarding your airline reservation for Trip Number [redacted] I am writing to let you know that I have received your Revdex.com concern in our Executive Offices I understand that you are requesting for your travel insurance refund Please be advised that normally, our travel insurance is non-refundable; however, since we value your business, I am pleased to make an exception for you and refund the insurance charge Your $refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days Thank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, Christine [redacted] Executive Offices

Dear Ms***, Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] for Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern about the unavailability of the amenities at the hotel during your stayWe have contacted the hotel, and [redacted] from the Front Desk verified that their pool was unavailable during your stay due to maintenanceThey also verified that the casino was not on-site, but rather miles away from the propertyWe apologize for any inconvenience these may have caused you during your stay, and we would like to offer a compensation equivalent to 20% of the total cost of your reservation A refund request for $was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your requestThis process can take up to days Once the refund is approved, your refund will be processed by our system within business day; however, it may take up to business days for your bank to post the refund to your account I hope you found my email helpful! Sincerely, [redacted] Executive Offices

I am writing you today regarding your hotel reservation at the [redacted] e under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand that you were advised upon arriving at the hotel that they did not show a record of your reservation and they charged you again for $despite paying in advance through priceline Please accept our apology for any inconvenience this has causedWe will work with the the [redacted] to ensure they update their reservations system regularly to avoid future occurrenceWe have also processed a full refund of our charge for $which may post within a few days to the form of payment you used to book the reservation I hope you have a wonderful day Sincerely, [redacted] Executive Offices

From: [redacted] Sent: Wednesday, May 20, 5:PM To: [redacted] Subject: Re: You have a New Message from Revdex.com Serving [redacted] Regarding Complaint # [redacted] I have just spoke with [redacted] in customer care at [redacted] rental car phone number [redacted] *** She informed me that Priceline never assigned a request for a car to the confirmation # [redacted] to be held, so there for there was never a car waiting for me to pick upAgain I don't understand how Priceline can charge me and I notified them in a timely manner about the problem with the reservation All I asked them to do was change the date from the computer glitch and they refused to do that,and they never sent in a request to hold the rental car for me So I ask you how is this fair to allow a company to put bogus charges on your credit card Thank you [redacted]

Complaint: [redacted] I am rejecting this response because: I find it hard to believe that the company is refusing to accept the fact that this reservation was made in error via their website,I made the reservation while I was in [redacted] and booked one for the 8th then all of a sudden this one appears and charges my card and the fact that they are claiming that it was reviewed was because I couldnt believe that this had just happened.the bigger picture is that they are over looking is that their website may have an issue where it is generating multiple reservations in which people are been over charged without the ability to cancelso I find it unreasonable that they are saying that they cannot cancel this reservation as I have worked for the 3rd largest telecommunication company in america for years and no matter what there was always a way the system could be cancelledi feel like they are choosing to just ignore this matter and have no problem double charging customers.As I stated on the phone call with their customer service reps that I made the reservation for the 8th and I got emails one for my confirmation for the 8th then another for the 22nd.why would I make a reservation for a date that I wouldnt be in the area Sincerely, [redacted]

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe attached contract page is provided prior to purchase We are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com

Dear [redacted] Thank you for taking the time to contact us regarding your hotel request for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you would like to remove the authorization or pending transactions on your account Our records show that you placed multiple requests on our websiteIn order to process your request, when you place each request, we will authorize your card to determine if you have enough funds available to cover the cost of your reservationsIf your requests were not accepted, your bank should release the authorizations within three to at the most seven daysIf your requests were accepted, the authorizations will drop off, once the charge is processed for each request If you still see these pending charges on your account, we can assist you in contacting your bank to request the reversal of these transactionsIn order for us to contact your bank, please provide the following information by responding to this email - Form of Payment (i.eCredit Card or Debit Card) - Name of bank - Bank?s phone number - Last digits of Social Security Number We look forward to assisting you and resolving your issue Sincerely, Jenn H [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you wanted to receive a discounted rate by using your corporate cardWe would like to let you know that Priceline reservations are not eligible for any partner sponsored promotions including corporate or convention rates, coupons, vouchers, free days, or discountsAlso, we apologize if you were misinformed by your hotel However, the cancellation fee offsets charges directly related to the cancellation of non-refundable reservationsThe fee amount is consistent with the change penalties charged by the travel partners themselvesSince you used your reservation for the entire stay, we are not able to refund any difference in rates We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Priceline is processing a full refund at the direction of Great Wolf Lodge for the full amount that I paid This was definitely not the best customer service experience with Priceline, but I am appreciative of the fact that Priceline responded quickly to my concern once it was communicated to Revdex.com I would like to say that through everything, there is one Priceline rep that I believe deserves to receive commendation I did not get his last name, but [redacted] (I spoke with him around pm on 7-19-after being transferred times to representatives that could not assist) was extremely professional and showed deep concern for the matter Although he was not able to help me resolve this personally, he was very attentive until he was assured that he had placed me with a supervisor that could be of assistance I hope Priceline can identify this gentleman and pass along my gratitude Thank you Sincerely, [redacted] ***

We are truly sorry that the consumer is not pleased with the Published Price one star hotel accommodations she selected from a list of properties, and requests a refundPrior to purchase, priceline provided the consumer with reviews about the overall quality, cleanliness, location, and amenities of the one star hotelUpon reviewing this information, the consumer chose to select this property This matter concerns quality claims that can only be validated and addressed by the [redacted] We are sorry that we are unable to assist the consumer any further in this situation and suggest that the consumer/Bureau contact the property at the following contacts for any further assistance concerning this matter Hotel: [redacted] Phone Number: [redacted] Fax Number: [redacted] Sincerely, [redacted] priceline.com

Thank you for taking the time to contact usWe are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe sincerely apologize for the difficulty you encounteredWe understand you would like to unsubscribe your email address from receiving advertisements from Priceline.comPriceline will occasionally send advertisements, marketing material or other special travel dealsWe reviewed your information and verified you do not have a registered profile using your email addressIf you are a registered customer, you can sign in to your profile and manage your email preferences and choose exactly which types of emails you do or do not want to receive from usIf you are not a registered customer (or if you are) and would like to unsubscribe your email address from our mailing list, you can click the unsubscribe link located at the bottom of the promotional emailPlease keep in mind that unsubscribing from receiving messages about news and special offers will not prevent you from receiving emails about reservations placed on our websiteThank you for your timeWe hope you find this information helpfulSincerely, Executive Offices

We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, the hotel that you received is not a star property We have reviewed this concern and verified that the hotel is rated as a star property on other websitesWe have forwarded your issue to our Hotel Team so that the star rating on our website can be reviewedRest assured that your feedback has been noted and your issue will be forwarded for documentation and reference We contacted the hotel and confirmed that you stayed at the property for the entire reservationA 20% refund of USD was previously processed for your reservationBank processing time varies so please check with them if you still don't see the refund posted to your accountI apologize; however, we are unable to process additional refund for your reservation As an apology for the inconvenience, we are providing you a coupon that you can use on a future Hotel Express Deal reservation on our websiteThe coupon will provide a 15% discount excluding taxes and feesBelow are the details of the coupon: Coupon Code: [redacted] Expiration Date: June 13, We are sorry we did not provide you the answers you were looking for and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

We have processed this refund as a check request on 7/18/due to the customer's PayPal account being closed

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level ratingOur records show that the consumer’s selected reservation is non-changeable, non-cancelable and non-refundableThis information was presented to the consumer prior to purchase when the consumer was asked to review the reservation, including the terms associated with cancellations or changesAs noted on the attached initialed contract page; the consumer agreed to those termsHowever, as a one-time exception, we offered the consumer the option to cancel this reservation minus a night cancellation feeShould the consumer wish to cancel this reservation for a fee, the consumer may contact us directly at: ###-###-#### before April 1, Cancellation or refund may not be available after this dateThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayThe consumer will need to enter the Trip Number, which is [redacted] 51, when contacting usPlease note that the number provided above is a United States phone number and the consumer may incur toll charges when calling from outside the United States or Canada Sincerely, ND [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2016-03-19:20: Please Review Your Request 2½ Star Moderate-Plus Hotel, [redacted] - [redacted] Area Which hotel will I get? CheDate: Thursday, April 14, Check-Out Date: Sunday, April 17, Region Portland, ME City Area: [redacted] - [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] D [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Pets Allowed, Free Breakfast, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars SHAPE \ [redacted] MERGEFORMAT We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Our record indicates that the reservation was not cancelled due to non-payment [redacted] is the merchant of record and charged the consumer for the purchase accordinglyAmerican Airlines received a credit card dispute for the charges of the ticket from the consumer’s bankThe ticket is automatically cancelled once a dispute is initiatedThe consumer must contact the credit card issuing bank directly for any further information on the disputeI am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, N D [redacted] priceline.com 4/4/ Complaint On 3/16/2016, I made a reservation on Priceline.com for a hotel in Page, AZ from 4/16/to 4/18/ Itinerary# [redacted] I used their "Express Deals" optionAs per the express deals options page on Priceline.com, Comfort Inn & Suites is a start hotelI had opted for star hotel and I was assigned Comfort InnWhy should I settle for star hotel when I have clearly paid for star hotelWithin half hour of the online transaction, I called up the customer care for Priceline.com and explained my problem to a senior Customer Relations Agent - AlexHe agreed that on Priceline.com, [redacted] is referred to as a star hotel but the specific [redacted] hotel in Page, AZ is a star hotelBecause the express deals option, assigns the hotel after you have booked, there was no way I could have known which hotel I can getI followed the advice that was displayed on the screenI do have a snapshot proof where it clearly states that star hotel - [redacted] or similar and star hotel - [redacted] or similarIn spite of this misleading information of the page and the agent agreeing that there was a confusion, my request for assigning a star hotel was deniedI was not asking for a refund or my money back or change in datesI was simply asking that my reservation be honored and to be given a proper star hotelAfter spending an hour on the phone, Alex refused to entertain my question and got rude about itI would like to report this matter as its clearly Priceline's fault and the misleading information on their website led to this whole issueI have a snapshot of priceline's website to support my case Desired Resolution I would like to be assigned a star hotel room in Page, AZ as per my original request Consumer Business Dialog

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] This responses was sent to me right after I did the complaint with your companyAll they did was resend the email to us bothThey claim to be able to do nothing but this was the same exact email received over a week agoI don't find it acceptable but I'm over dealing with this company Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I am not cancelling this trip due to any old circumstancesIt truly is a matter of a family emergency, surely there has to be exceptions for such an eventI have been a long time customer and I can't believe that there is absolutely no way to modify or refund this reservation due to extenuating circumstancesI think that is poor customer service on part of Priceline.com Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:This response is not an accurate representation of the situation or my requested compensationI never requested a refund, as I realize that my card was never chargedMy chief concern is that the website not advertise prices that they cannot honorIn a period of hours they consistently displayed flight prices that were not available when I attempted to book themThis is more time than could be caused by any sort of "lag" in information from the airline and, in my opinion, constitutes advertisingI have since booked another flight and do not need any sort of compensation, but I want the website to do a more accurate job of representing their price information Sincerely, [redacted] ***