Stahl Construction Company

Dear [redacted] We are contacting you today regarding your reservation at the [redacted] Airport booked under Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to cancel your reservation due to some changes to your travel plans Due to the nature of your concern, we would like to speak with you directly by phone I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation I checked our records and verified that your reservation is non refundable as per cancellation policyThis information was provided on the contract page that you reviewed and initialed prior to bookingAs a gesture of goodwill, I contacted the hotel to request for exception and they agreed to cancel your reservation If you would like to proceed on canceling your reservation, please contact us directly at ###-###-#### as soon as possible and before 2PM local hotel time of May 22, because no cancellations will be allowed after this timeThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada Please be advised that until we hear back from you, your reservation will remain active We apologize for the inconvenience and hope to hear from you soon Sincerely, Joe A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Dear [redacted] ***, Thank you for taking the time to contact us regarding your vacation package reservation at [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you were having issues contacting our Customer Service department via phone for assistance in this reservation We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided, [redacted] Our records indicate that your issue has already been resolved by one of our representativesThe airline portion of this package was canceled and you have booked a new airline reservation with Trip Number [redacted] In addition, you may contact our Customer Service department at 1-800-774-You will be asked to enter the following information: Trip Number followed by the pound/number or a hashtag sign (#) Phone Number Used when you booked the reservation followed by the pound/number or a hashtag sign (#) Once you have provided the correct information, you will be connected to the next available Customer Service representativePlease note that all calls are assisted in the order they are receivedIf you need further clarification about your tickets or have any additional questions regarding your itinerary, please do not hesitate to reply to this e-mail I hope you find my reply helpful and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe understand that the consumer is not happy with this policy, and we really wish that we could give the consumer the resolution that he/she is looking for; however, the reservation is truly non-changeable and non-refundable and we are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] a for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable We have researched to find that this hotel does meet our expectations for the star rating that you selected on our websiteOur competitors also rate this hotel as follows: [redacted] = stars [redacted] stars [redacted] m = stars Per our Quality Experience Guarantee, your hotel has been star-rated by Priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe [redacted] a meet Priceline's strict quality standardsWe do feel that this hotel is properly rated through our system Please note that we address complaints directly with our hotel partners to ensure that future customers do not have the same issueBecause of this, we have contacted the hotel on your behalf to request a refund/compensation, but they denied our requestThey verified that the air conditioning unit was also working in the room that they have provided to you for this booking We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful Sincerely, [redacted] Executive Offices

[redacted] Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We advise customers on the website when they request to add a night that: If your request of additional nights is accepted you may have to check-out of your original room and check back in to a different room, and we cannot guarantee that you will be able to add night(s) for the same rate you paid for your original reservationWe reviewed your reservation details and verified your reservation was cancelled due to the quality of the hotel as requestedWe are unable to offer additional compensation for your past reservation I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, [redacted]

Hi Please see the response we provided to the customer below: [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] & Suites for Trip Number [redacted] We are writing to let you know we received your email in our Executive OfficesWe see that your issue has already been resolved by one of our CS Relations ExecutiveShould you require additional assistance with your Hotel Reservation, please feel free to reply to this e-mailThank you for the opportunity to assist you and we hope you find this information helpfulSincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: While I appreciate the refund of the insurance, I feel my main complaint was not addressed I feel that this instance could have been resolved very easily with proper customer service and instead, they looked for any loophole to take my money and not provide the car I paid for The rate I paid did not even turn out to be a discounted rate This is not a company that I feel is concerned about it's customers and therefor I am not satisfied with the resolution I would not feel comfortable using this company in the future and feel people need to be made aware of this Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] *

Dear [redacted] ***,We are writing to let you know that we have received your Revdex.com concern in our Executive Offices concerning your cruise reservation inquiry We thank you for your patience while we research this matter for youWe have been in contact with the cruise partner and are currently making attempts to resolve this issue for youWe hope to be in contact with you as soon as we receive a response from them.We apologize for any inconvenience and thank you for your patience while resolving this issue.Sincerely, [redacted] **Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to Mr [redacted] , he selected Priceline's Name Your Own Price hotel service and chose the area labeled [redacted] ***; however, received hotel accommodations in the [redacted] area and not the [redacted] area Once the consumer selects his/her desired area(s), and provides all the details of the trip on our website, we summarize the consumer’s request on the checkout/contract pageThe consumer is then asked to review his/her request and initial the box at the end of the summary to authorize the terms and conditions of the selected purchase, and confirm that the travel details, including the area(s) selected, are accurate In the event the consumer’s offer summary shows a mistake, or incorrect city area, the consumer can go back and change it before he/she clicks "Buy Now." Attached hereto is a copy of Mr [redacted] ’s initialed contract page agreeing to the non-refundable, non-changeable terms and conditions of the purchase, as well as authorizing the city area of [redacted] for his hotel room location Attached hereto, please also find a copy of the Name Your Own Price website listing the area map for the [redacted] region for selectionPlease note that #6- [redacted] is listed directly below #5- [redacted] Upon contacting Priceline, Mr [redacted] was offered the option to cancel and resubmit for the correct areaWith this option, we charge a one night cancel fee at the time of cancellation, and if the customer rebooks a new reservation we refund 50% of the cancel feeOur record indicates that Mr [redacted] declined this option Additionally, in efforts to assist the consumer and as a goodwill gesture, Priceline contacted the hotel partner to inquire if they would allow an exception to the cancel policy, and they advised that they were unable to offer a full refund and a one night cancel fee would apply We are sorry that the consumer’s selected purchase is non-refundable and non-changeable, and we are unable to assist with a refund Sincerely, [redacted] Priceline.com LLC

We are contacting you today regarding your attempt to book an airline reservation on our website We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you want to make sure that you get the lowest rate in booking your airline ticketsOur booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availabilityFare changes even in a split secondSince it is available to the general public, anyone can grab the lowest fare present and our website will update to show the next available fare Thank you for giving us an opportunity to assist youWe hope you find this information helpful Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , We wanted to take this time to contact you We are writing to let you know that we have received your Revdex.com concern in our Executive Offices in regards to your vacation package reservation booked under Trip Number [redacted] As we understand, you would like to apply our Best Price Guarantee to your reservation since you found a lower rate onlineWe reviewed your reservation in our system and confirmed that you booked your reservation on June 10, 2015; at 8:PM EST, and we received a call from you two days later, on June 12, 2015; at 08:35:AM ESTPlease note that in accordance with our best price guarantee, you must contact us within hours of booking the reservation in order to initiate a claimSince we received a your call beyond the hours window, we are not able to apply our Best Price Guarantee to your reservation For more details of our Best Price Guarantee, kindly visit our website's FAQ or follow the below link: [redacted] We are sorry we are unable to assist any further in this matter Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: This was not stated on my original ticket booking and I’m not going to just eat 2000$ in ticket costsThis is poor customer service and I never would have booked the tickets if I knew I wasn’t going to be allowed to cancel themI knew I was still looking for cheaper flights and I double checked the cancellation and yet again there was no date or timeThe only outcome that will be accepted is a refund Sincerely, [redacted] ***

Roman Our records indicate that a refund for $was issued on June 11,

HelloPlease see our response to the customer belowThanks [redacted] Thank you for taking the time to contact us regarding the hotel portion of your vacation package reservation with the [redacted] Celebration under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your concern about checking in late at your confirmed hotel We have contacted the [redacted] Celebration to request for late check in on your behalfThe hotel advised that they will hold the room for you until arrival and that you should be able to check in even after 2:AM on February 4, They also advised that they do not charge a late check in feeFor a better check in experience, I suggest that you attempt to call the hotel to let them know if you're on your way to the property so they would know when to expect your arrivalTheir phone number is [redacted] Thanks for choosing us for your travel needsI hope you enjoy your trip! Please feel free to reppl to this email if you have additional questionsSincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:The dollars I received does not solve anything at allWhen I got to [redacted] I could not use the hotel that I payed forThis means that I had to no where to stay that nightI could not sleep in my car in [redacted] because I probably wouldve got robbedI need to be reimbursed for the hotel that I had to purchase because priceline failed meI need to be reimbursed an additional dollars for the hotel I had to purchase because of pricelineI am trying not to be rude but this is so frustratingI could not sleep on the sidewalk in [redacted] when I got thereIf priceline would not have failed me I would never had to spend dollars for an additional hotel Sincerely, [redacted] ***

We apologize for the delay in responding to your email I am writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your [redacted] Area with Trip Number [redacted] and [redacted] e District Hotel with Trip Number [redacted] As I understand, you have concerns about how priceline advertise hotel amenities I reviewed both reservation and for your concern on your [redacted] Area with Trip Number [redacted] about free breakfast being advertiseThe amenities offered by your confirmed hotel on our website, and the amenity was not on this listI'm sorry but your hotel does not offer this amenityWe reviewed your reservation and your request and as listed on the amenity guaranteed on your contract page you signed are Pet Friendly, Free Parking, Business Center, Internet, Swimming Pool, Gym/Spa, Non-SmokingHowever, we decided as a one time courtesy to refund you 15% of the reservationA refund of USD has been processed by our systemOur system will process the refund within business dayThe bank processing time varies so please check with them if you do not see it in your account within a few days With regards to your [redacted] e District Hotel with Trip Number [redacted] about free WIFI advertisementFree Wifi was presented to you but since the hotel that will accept your offer price can only be revealed after booking, we cannot provide any information if the free wifi is in room or in public area onlyIt will be provided to you once purchase and information about this is presented on your itinerary pageIn this matter, we also decided as a gesture of goodwill to refund you 15% of the reservationA refund of USD has been processed by our systemOur system will process the refund within business dayThe bank processing time varies so please check with them if you do not see it in your account within a few days We are always working to improve our service and appreciate that you have taken the time to share your feedback regarding our advertisementsWe take your comments seriously and will help us to improve our service Thank you for your time to inform us your concern Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I spoke to [redacted] and informed him of the following; When I spoke to [redacted] on 8/a representative of Priceline, I asked her to forward me a copy of this policy, which again it is not stated anywhere that I was not entitled to a full refund the dayFurther, the hotel and Priceline were immediately contacted after I accidentally booked a hotel I didn't needI sent Priceline a copy of their cancellation policy they forwarded to me, and my telephone records showing that I dialed [redacted] ***, and PricelineI tried to resolve the matter then and at a later timer via telephone, and then sent a letter thereafterI do believe that because I called Priceline and [redacted] ***, I shouldn't be charged a no-show fee, I can obviously prove this Most importantly, I asked Priceline to forward me their documents, which when I looked it over no where on there does it state NO refunds if a hotel is booked after 12pm local timeAdditionally, if they have several different cancellation policies wouldn't that fall under some sort of advertising? I have waste time and energy trying to resolve this matter, therefore at this point I will only accept a FULL refundPlease see below for an email they sent me:Thank you for taking the time to contact us regarding your reservationat the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices.We understand that you are requesting for a full refund of yourreservationWe reviewed your issue and verified that you contacted usafter noon, local hotel time on July 4, It was stated on yourcancellation policy that refunds or cancellations are not availableafter noon local hotel time on your day of arrival (Saturday, July 4th).However, a one-time exception was made to refund your reservation minusa one-night no-show feeA refund for $was issued on September 1,Your refund has been processed through our systemIf you need tocheck the status of your refund, please contact your bank directly toinquire about their processing time.We are sorry we did not provide you the answers you were looking for andhope you find this information helpful.Sincerely, [redacted] Executive Offices Sincerely, [redacted]

I will never do business with Priceline again and will be telling everybody that I know about your terrible response You can hide behind some technical jargon, but this was not explicit at ALL I would expect a star hotel you listed to be able to get a non-smoking room Your response is a joke and ridiculous I did not see ANY options to get a non-smoking room on your website and you are pretty much lying if you think this was explicit No it wasn't How does it feel to be hired by a company and then have to turn around and screw people over If I were you I would quit and work for a more ethical company I have never been treated this badly by the hospitality industry in my life Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]