Stahl Construction Company

Dear [redacted] Thank you for contacting us regarding the hotel component of your vacation package reservation at the [redacted] A Tribute Portfolio Resort for Trip Number [redacted] We are writing to let you know we received your email in our Executive Offices We understand you would like us to go ahead and proceed with your refundA refund in the amount of USD was issued on September 30, The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days Thank you for giving us the opportunity to assist you and we hope you find this information helpful Sincerely, Ju [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I could not find that important information in confirmation emailAnd the hotel told me that it is priceline.com who cancelled my reservationCancelled my reservation then told me it is not refundableMade me sleep in my car the whole nightI won't accept their response Sincerely, [redacted] **

From: [redacted] ] Sent: Friday, October 21, 3:PM To: ex [redacted] Cc: [redacted] Subject: refund not received after weeks Good Day, I am inquiring about a refund that should have been issued back to my account I have contacted american express, who has tried to contact your company regarding this matter Today we have been hung up on by Rachel, who is in your employ and I am including my internet chat with Kim, who answers your chat service I can only assume that this email was sent to the Revdex.com in an attempt to show that you were willing to resolved this matter That apparently was not what you had planned to do It has already been week since your representative claims to have issued this refund, yet this has not happened Kim at first tells me that the refund has been processed and then informs me it will take business day to process and should be received within ten days Which is it? Has it been processed or not? Do you actually intend to refund the said funds? Please inform me as soon as possible as I find this situation a bit suspect to say the least Below, please peruse a copy of the email I received, which was also sent to the Revdex.com and attached please find my interaction with Kim Waiting for your reply Regards, MsWilhelmena Young

HelloPlease see the response below that we sent to our customer ThanksDear Ms***, Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you would like to be refunded of the cancellation penalty that you were charged when you cancelled one of the rooms on this hotel reservationOur records show that the rate you purchase does not show "Free Cancellation"Instead, it shows "Flexible Cancellation"The details of the "Flexible Cancellation" policy was presented on the Booking ConditionsWhen you purchased your reservation, you agreed to those terms and verified that you have read the Important Information, including the Cancellation Policy However, as a one-time exception, a refund of the cancellation penalty for $was issued today, January 11, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few daysIn addition, we have received information from the [redacted] that they have charged your card for the room and taxThe [redacted] has agreed to process a refund to your credit cardWe have also reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur again [redacted] *** The charges to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statementsI hope you find this information helpful and we thank you for your timeSincerely, Jenn H***Executive Offices

Thank you for your prompt response As requested, I have already cancelled your rental car reservation for a full refund of $Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business days Thank you for giving us the opportunity to assist you, and I hope you find this information helpful Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of purchase, including the following condition: The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price request This checkout page for trip number [redacted] was submitted on 2016-05-21:55: Please Review Your Request 2½ Star Moderate-Plus Hotel, [redacted] Area Which hotel will I get? CheDate: Saturday, May 14, Check-Out Date: Sunday, May 15, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Internet, Free Breakfast, Business Center, Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Subtotal: US$ Taxes and Service Fees: US$ Total Charges*: US$ Apply Coupon *Prices are in US dollars SHAPE \ [redacted] MERGEFORMAT We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adults Requests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Thank you for taking the time to contact us regarding your reservation at the Doubletree By [redacted] Airport for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you received a coupon code and wanted us to apply the coupon’s discount to your reservation We apologize; however, there are rules and restrictions outlined with each of our couponsThe coupon code we provided you can only be applied to a Priceline Express Deal reservationWe reviewed your record and found that the reservation you purchased was one of our disclosed rate and we are unable to apply the discount to your bookingThere was no option to enter the coupon code when you booked your reservation because it does not qualify since it was not an Express Deal We are sorry we did not provide you the answers you were looking for and we thank you for your time [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer selected Priceline's Name Your Own Price service and requested a property located in the city area labeled *** [redacted] We are sorry that the consumer is not satisfied with the location of his/her accommodations at The [redacted] by [redacted] Priceline discloses that we will find a room in a hotel willing to agree to your offer price and located within the shaded area displayed on the priceline.com website for the consumer's selected area(s)The [redacted] by [redacted] is located within the shaded area of the mapping guidelines for the city area labeled [redacted] Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels We are sorry that the consumer’s selected purchase is non-refundable and non-changeable, and we are unable to assist with a refund We hope you find this information helpful and appreciate the opportunity to clarify the matter Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-07-21:09: Please Review Your Request 2½ Star Moderate-Plus Hotel, [redacted] Which hotel will I get? CheDate: Saturday, August 1, Check-Out Date: Sunday, August 2, Region [redacted] - [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Better Business Bureau, Inc I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceOur records show that the consumer submitted a request to add a night to an existing booking; however, the request was not accepted for booking/purchase Our system indicated that the amount of the requested transaction exceeded the available balance on the credit or debit cardTherefore, we could not process the request and the credit card has not been chargedThe consumer may use another credit or debit card and attempt to again submit a request online via the priceline.com websiteDue to constantly changing inventory, Priceline does not guarantee confirmation when attempting to add hotel room nights to an existing bookingI apologize for any inconvenience experienced by the consumer, and am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Unfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear Ms [redacted] , Thank you for taking the time to read this email We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern regarding the fluctuation of the rates for the hotels we offer on our site Please be advised that rates and availability change constantlyRates can change by the day, hour, and even minuteWe do indicate on our site that rates are not guaranteed until purchased Additionally, there are occasional time lags, which impact true reservation availabilityWhat this means is that a hotel's listed reservation and/or rate may not actually be available because they have not refreshed their reservation system database at the time we access itThis time lag is common throughout the travel industry and is not unique to usWhile it is rare that this happens, it appears that due to changing inventory, the reservations and rates we offered were no longer available at the time we attempted to book them We do appreciate your feedback regarding our siteHowever, we are unable to fulfull your request for rate adjustments We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Nico T [redacted] Executive Offices

Please see our response to the customer below [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Corporation for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you would like to be refunded of the total cost of this rental car reservationOur records show that the rate you purchased is non-changeable, non-cancelable and non-refundable even if the car is not usedIn addition, we have contacted [redacted] Corporation and verified that although they did not have an Economy Car that you have booked for this reservation, you were still able to pick up the vehicle where you were provided a Compact Car at no additional costWe are unable to change, cancel or process a refund for this reservation We are sorry we did not provide you the answers you were looking for and I hope you find this information helpfulSincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you would like to cancel this reservation for a refund Our records show that you have disputed the charge with your bankIn order for us to process a refund for this rental car reservation, we needed first to verify the outcome of the dispute case you filed with your bankPlease note that we are still currently making attempts to resolve this issue for youWe hope to be in contact with you as soon as we have an update We appreciate your patience while we continue to work to resolve your issue Sincerely, Jenn H [redacted] Executive Offices

Complaint [redacted] I am rejecting this response because: reasons already stated Sincerely, [redacted]

Attached hereto is a copy of the consumer’s initialed contract page disclosing the following terms and conditions Roman # Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request This checkout page for trip number [redacted] was submitted on 2016-02-10:04: Please Review Your Request Star Upscale Hotel Which hotel will I get? CheDate: Tuesday, February 16, Check-Out Date: Thursday, February 18, Region Washington D.C City Areas: Convention Center - US Capitol North Downtown CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails SHAPE \ [redacted] MERGEFORMAT *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because:Attached are the screenshots that I have captured regarding my agreement with Priceline.com.A few things to highlight --The description of 'incidentals' is in the first screenshot It's what I would consider as 'buried' in the list with things like parking which I would obviously pay separately for, or potentially decline by parking elsewhere and walking to the hotel, whereas the resort fee was charged to me immediately upon arrivalThat's not an 'incidental' charge like stealing towels or drinking the $bottle of waterPlease compare the 2nd screenshot (from my phone) against the screenshot my wife captured just a few minutes ago when doing a similar searchNotice how in hers, the 'resort fee' is a separate line item and specifically charged by priceline.comNotice that mine says 'PAID IN FULL" which, to me, implies that I'm all set and no additional charges will comeIt also says I saved 48%, which is when you include the $resort fee (30% of my actual assumed price)In my wife's screenshot, it's quite ironic that hers states explicitly 'NO SURPRISES', yet when I booked through the same process I was quite surprised!In another of my screenshots, it shows a nice little breakdown of 'taxes and fees' which again excludes the resort feeThe remaining screenshot says the 'ROOM TOTAL' which is what I really expected to spend on a roomUnfortunately that wasn't the case.Long story short, your business needs to clarify how it wants to handle this type of chargeIf I'm going to be charged an additional $at check-in, either Priceline should collect it up from (just like you planned to do in my wife's screenshot) or make it known that the hotel you plan to put me into will charge it, or offer me one that will not have that type of fee.I came to Priceline looking for a great dealI'm totally dissatisfied because I feel deceived and paid too much for a mediocre hotel experience Sincerely, [redacted]

Once a dispute is initiated by a consumer we cannot issue a refund until the dispute is closed by the bankWe received an update that your dispute does not fully close until October 17, If your dispute is closed and decided in favor of Priceline, we will process a full refundPlease feel free to contact us after October 17, so we could follon the outcome of your disputeYou may respond to this email or call us directly at [redacted] The Executive Office hours are 9:a.mto 1:a.mEastern Time, Monday through SundayYou will need to enter your Trip number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the [redacted] Sincerely, [redacted] Executive Offices

We are contacting you today regarding your airline reservation with Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices Our records indicate that the name entered upon booking the reservation was Jaymi DanielleWe confirmed that there was no system errorWe reviewed that the name on the Contract Page matches the name listed on our system so as the airline’s systemWe ask to review the name entered is correct prior to confirming your reservation or clicking “buy my ticket now”Once the name is entered on our website, it will be transmitted to the airline for ticketingWe can also see that you checked the status of your reservation multiple timesWe regret to inform you that we will not be able to refund or provide compensation for this non-refundable ticket, we would like to offer you the refundable taxes amounting to USDPlease let us know if you would like us to move forward with this refund Thank you, [redacted] , for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, [redacted] Executive Offices

From: [redacted] ] Sent: Tuesday, September 20, 3:PM To: Revdex.com Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] Re [redacted] I had no problem taking my trip, though little was done on behalf of priceline My complaint was based on whether my trip would be interrupted or more costly Since those things did not occur, I will close my complaint Thank you, [redacted] ***

Dear Ms [redacted] Thank you for taking the time to contact us regarding your rental car reservation with Payless Car Rental under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe thank you for your patience while we research this booking for youWe are currently reviewing your concern and we hope to be in contact with you in one to three business days with an update or resolutionI appreciate your patience while we continue to work to resolve your issue.Sincerely,Nico [redacted] Executive Offices