Stahl Construction Company

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Our documented case history confirms that the consumer contacted Priceline requesting to change the passenger name for an airline ticketOur records indicate that the consumer was offered the option to cancel with a $cancel fee and a $7:processing fee, and the consumer did not accept this option Chat Start Time: 03/17/17:09:PM [redacted] , I reviewed your reservation, the airline's charge significant fees to make name correctionsI can cancel your reservation and issue a refund minus a cancellation fee of $and the original processing fee of $This will give you the freedom to book a new reservation with the correct nameWould you like me to cancel your reservation? Please note that this option to cancel is available before Wednesday, March 18, 2015; 11:29PM ET Travel is now past date and the option to cancel with a fee is no longer an option I am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: there was a total of $charged above and beyond what priceline told me it would be The resort did issue a $refund, but still waiting on priceline to issue the other $ Sincerely, [redacted]

Please see the response below that we have sent to our customer Thanks[redacted] ***ll, We are contacting you today regarding your reservation at the [redacted] r booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you intended to book the reservation for a different hotelWe apologize for any inconvenience this may have causedWe reviewed your reservation and verified that you selected a non-refundable rate for your reservationThere's no option to select a specific hotel for the type of reservation that you purchased and the hotel information will be provided after purchaseThere's also no guarantee that you will receive a hotel that was viewed during a previous search because the properties in the disclosed price listings can be different than those in the undisclosed selectionsFor future reference, you may choose from a list of itineraries on our website where the name of the hotel and price are displayed prior to purchaseI apologize; however, we are unable to process a refund for your reservationWe apologize for the inconvenience and hope you find this information helpfulSincerely, [redacted] Executive Offices

We have received the consumer’s additional commentsAccording to the consumer, he logged onto his Priceline account during the booking process in order to receive membership points; however, upon confirmation, he was logged out of his Priceline account and he did not receive the membership pointsThe customer is requesting that Priceline add points to his Priceline account or provide him voucher for a free trip/airfareWe carefully reviewed our records and verified that the consumer was not logged on to his Priceline account when he submitted his requestsAdditionally, we do not offer rewards for signing on to a profile/account when purchasing a reservation As long as the consumer utilizes the credit card for a qualified purchase, the points will automatically be rewarded to the credit cardThe consumer may contact the credit card company for any further information Priceline is unable to add points to the credit card account or provide a voucher for a free trip or airfare We are sorry that we are unable to assist the consumer with a refund any further in this situation Sincerely, ND’ [redacted] - Executive Offices

Complaint: [redacted] I am rejecting this response because priceline is not telling the truth, they did not contact me and request further proofI have reached out to the numerous times and each time they said they will forward my complaint to the correct department and that department contacts the rental car company and then closes the complaint without contacting meThis is a horrible way to handle customer service issues Sincerely, [redacted]

We understand that you had been provided a hotel which is higher that the star rated that you requested and that you found a cheaper rate for the same exact itineraryWe indicated prior booking that your reservation will be confirmed with an equal or higher star level than originally requestedIn addition, our Best Price Guarantee can only be applied up until midnight the day before your chedateWe apologize if we are unable to refund your bookingHowever, we can offer you a 15% coupon for a future Express Deal hotel purchaseThe coupon is valid until September 31, 2018, 11:PMThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs Your Coupon Code: [redacted] We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Dear Mr***, Thank you for taking the time to contact us regarding your hotel reservation at the Intercontinental Milwaukee booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you are requesting a full refund for this reservation as you stated you booked for a 1/star hotel; however, was provided a star property After review of your concern we did find that your original offer was for a 1/star property; however, that offer was not acceptedIn order to resubmit and offer you must change your request and we show that the agreed star rating of the hotel was changed to starsPrior to submitting any request a contact page is presented and as stated in your Revdex.com concern the star rating was shownWhen you agreed to continue with the offer you agreed to those terms and we are sorry if you were not happy with the hotel you were provided; however, we will be unable to provide you with the full refund that you are requesting We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Bryan B [redacted] Executive Offices

Dear [redacted] ***, We are contacting you today regarding your reservations at the [redacted] Area and [redacted] Downtown for Trip Numbers [redacted] and [redacted] respectively We are writing to let you know that we received your Revdex.com concerns in our Executive OfficesWe understand that you have some concerns about your reservationsWe apologize that the [redacted] was unable to accommodate your reservationThe reservation is provided by our sister company, [redacted] The phone number provided by the hotel representative was for [redacted] For future reference, the Customer Service contact number can be found on your accepted itinerary We reached out to Agoda.com to verify the status of your refundThey advised that a full refund was processed to your reservation on February 14, They were unable to process the additional refund at that time as the credit card refund could not be issued for more than the amount originally charged We have been advised that the additional refund for $was processed on April 4, to an alternate credit card Regarding your reservation at the [redacted] Downtown, a refund request for $was submitted on April 7, The refund amount is equivalent to the total cost of your second reservationThe request must go through a review processOnce processed, it will go back to the card that was used to purchase the reservation We are sorry that you have been disappointed with the way this matter was handledAs a gesture of goodwill, we would like to offer a 30% Hotel Coupon that may be applied towards an Express Deals reservation Coupon Code: [redacted] Must transact in USD for discount to apply Available on Express Deals? reservations Book by Fri Apr Priceline Coupon Terms & Conditions This offer is from priceline.com? and is available for use on priceline.com? onlyCoupon must be used in a single transactionIn the event the entire face value of the coupon is not used no residual value appliesCoupon applies to the room subtotal onlyTaxes and fees are charged on the pre-coupon priceCoupons are valid for a limited time onlyYou must enter a qualifying promotion code on the Payment page to receive the discount Discounts will be reflected in the Summary of Charges prior to purchase Priceline reserves the right to modify or cancel coupons at any timeThe promotion is limited to one coupon per customerOffer may be subject to redemption limits We apologize for the inconvenience and thank you for giving us the oppotunity to assist you Sincerely, Zadhy S [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: when Priceline advertises "Best Price Guarantee" they don't make a mention of the hr window that is neededHad I known this and if they did their due diligence to make their customers aware of that, maybe providing the link that you provided now about the hr policy once I made the reservation ,then I would have acted accordinglyI don't feel like you care about your paying customers and it is how you train your employees tooIt is sad that your company doesn't consider it important to make your customers happy ESPECIALLY considering how much competiton you have.Also, providing me with the link to your policy is a dismissal to my complaint Sincerely, [redacted]

After careful review and deliberation we have processed a refund of $for the new airline ticket you boughtSince you are unable to provide receipts for the additional expenses the passenger incurred, we have processed a refund of $as a gesture of goodwill back to the original card usedThis will be a total refund of $We process the refund in our system within one business day however, processing time varies by bank Thank you for you patience while waiting for us to resolve the issue for you Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Unfortunately, the consumer's selected purchases are non refundable and non changeable, and there is nothing we can add to what has already been stated in our previous correspondence We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Thank you for your help in this matter and thank you to priceline I accept the refundI will in the future be more careful if using the express reservations though I will probably just do it the other wayI have enjoyed my many other interactions with priceline and look forward to using them in the futureThank you to both priceline and Revdex.com for getting this resolvedHope everyone has a wonderful blessed weekTake care and sincere thanks- [redacted] ***Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Roman A refund for $was issued today, June 10,

Dear Mr [redacted] , We are contacting you today regarding your hotel reservation at The [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesAs we understand, you would like to cancel your reservation because the hotel that you received is in Salford We have reviewed this concern and verified that the hotel you received is in the designated area of [redacted] ***We also reviewed the hotel?s location on [redacted] and the hotel?s website and verified that the hotel is in the same location on all mapsIn addition to being in the same location on all maps, we also verified that the hotel is properly located on our mapThe reservation that you purchased is truly restricted which is non cancelable and non refundableThis information was provided on the contract page that you reviewed and initialed prior to bookingWe apologize; however, we will be unable to cancel and refund your reservation For your reference, we sent a copy of your contract page on a separate email We apologize for the inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

Tell us why here...We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe are sorry to learn you had to cut short your trip due to a family emergencyWe understand that there was a delay in processing your refund which was approved by the hotelOur records indicate that, since we did not receive a notification from the hotel of the approved refund, one of our Customer Service representatives contacted the hotelAs soon as he confirmed the information, he immediately processed the refund in our system, to avoid further delaysWe truly appreciate the feedback you provided, and we are very sorry that you have been disappointed with the service you receivedAs a gesture of goodwill, below is a coupon code for your future priceline.comHotel Express DealCoupon Code: [redacted] The coupon will provide a discount of 10% on your next reservationThis is only valid on Express Deal® hotel stays and will expire on December 31, This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transactionThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needsThank you once again, [redacted] , for taking the time to notify us of this situationWe look forward to serving you again soonSincerely, Executive Offices

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionThe consumer purchased a Published Price airline ticket with [redacted] is the merchant of record and charged the consumer’s credit card accordingly On behalf of the consumer, we contacted [redacted] to request an exception to their fare rules/restrictionsHowever, the airline advised that the customers' itinerary was not affected by terrorist attacks and they are unable to provide any exceptions/refundsThe reservation remains non-refundable and non-changeable We are sorry that we are unable to assist the consumer any further in this situationThe consumer may contact the airline directly for any further assistance.Airline Contact Information [redacted] Sincerely, ND [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: When we called the eight hundred number associated with this site we got price line customer serviceIt was price line that had the information and called the hotel The hotel said the price line seemed to be the parent company Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I got an email from them to inform me the refund request has been submitted (not approve) last weekBut no any further update so far Sincerely, [redacted] **

Revdex.com:Priceline contacted me yesterday and said they credited me a full refund Revdex.com, thank you for your involvement, as I believe that your involvement encouraged them to do the right thingThe timing of this refund and their response is too coincidental I have reviewed the response made by the business in reference to complaint ID [redacted] and the resolution, which is a full refund, is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I find Priceline service to be fraudulent and also not upfront,I will never purchase from your company nor will my family or friendsThis company has to do a better job of letting customers know about hidden fees after purchases Sincerely, [redacted]