Stahl Construction Company

Roman Our records indicate that a refund in the amount of $was issued to the credit card account used to make the purchase

Complaint: [redacted] I am rejecting this response because:This verbose restatement of policy does nothing to justify the misleading description of Priceline.com's offer. By definition "The [redacted] ***" (The Strip) is an area of a single street; [redacted] ***1. The hotel we received after booking is (citing Priceline.com's website) "Less than two miles from The [redacted] ***..." Intentionally and materially misrepresenting the location of the booked hotel has two effects:1) Priceline.com obtains a lower rate compared to hotels with comparable amenities which are actually, physically, located on The Strip. These rates are represented to the consumer as similar to hotels actually, physically, located on The Strip. This misleads consumers into believing Priceline is offering hotels on The Strip at a discount; resulting in higher booking rates. 2) Consumers, being mislead in the manner above, must incur additional transportation costs to reach the location falsely described by Priceline.com. Transportation to/from locations actually on The Strip adds an average $30 round-trip cost. Therefore, Priceline.com's misrepresentation will cost us $60 per day, for a total cost of $240. Therefore, our stay could have been booked at any comparable hotel, physically located on The Strip, at or below final costs.This material misrepresentation, as a Priceline.com business practice2, should be discouraged and advertised by consumer advocates - in order to reduce industry adoption of similar schemes.1 Citations on location of The [redacted] ***: "The [redacted] *** is a stretch of [redacted] *** ** [redacted] [redacted] .." - Wikipedia2 Documented consumer complaints of a similar nature: * [redacted] Customer Reviews SummaryRead customer reviews41 Customer Reviews on Priceline.com LLCCustomer ExperienceTotal Customer ReviewsPositive Experience0Neutral Experience0Negative Experience41Total Customer Reviews41 Sincerely, [redacted]

Revdex.com, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that offer cancelations/exchanges When selecting a reservation, and prior to purchase, the consumer is provided with the cancel policy associated with each reservation, as well the summary of charges for the airline ticket purchase In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase Your airline tickets are non-refundable, non-transferable and non-changeable I thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Mon Mar 03:36: EDT We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services We Found a Great Deal for You While we couldn't find an airline partner willing to accept your specific request, we do have an airline that will accept this request if you increase your offer price This flight option is $cheaper than the lowest published priced flight for a 17% savingsThis is available only for a limited time and all tickets are subject to availability $ If you can raise your offer price we can get you tickets for $per ticket including taxes and fees Departing Flight Information - Friday, April 10, From: [redacted] To: [redacted] 0-Connections Depart between 6am-10pm Jet Aircraft Returning Flight Information - Tuesday, April 14, From: [redacted] To: [redacted] 0-Connections Depart between 6am-10pm Jet Aircraft [redacted] [redacted] Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the passenger name provided Once you click "Buy My Tickets Now" below, we'll immediately purchase your tickets using the payment information you provided to usIn most cases, your complete flight itinerary will be ready for you in secondsRemember, these tickets cannot be cancelled, transferred or changed [redacted] ** I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy Please note: If you are ready to purchase, please select "Buy My Tickets Now"Due to constantly changing airline inventory, ticket availability is not guaranteedYou will be charged only upon a successful bookingClick here to try your Priceline request again

Our records indicate that this matter was addressed with the consumer and a refund was issued

Complaint: [redacted] I am rejecting this response because:I did not change or ask for a refund of my original tickets I do not feel that I should have to incur further expenses do to the tickets being cancelled /changed without my consent or knowledge I would like to be issued round trip tickets from [redacted] [redacted] to [redacted] , [redacted] for this inconvenience Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: 1) priceline failed to show where in the rental contract I would be required to submit to a $2,hold on my credit card; 2) even if the contract did provide notice of the hold, such a detail should be prominently displayed rather than included in the fine print; 3) further, priceline fails to address the fact that I had to pay $per day for insuranceSuch a charge, also should have been prominently discussed by priceline especially when the advertised daily rate was $If I'm being rented a car for $per day, it's absurd to leave the fact that you must pay an additional $per day in the fine printBut in fact, that figure wasn't mentioned at allThe only thing mentioned was that there may be additional chargesWhen I previously talked to customer care, they said that the onus was on ME to call the rental company directlyIf that's the case, then I'm better off not using priceline Sincerely, [redacted]

From: e [redacted] [mailto: [redacted] ] Sent: Wednesday, August 03, 5:PMTo: Revdex.com Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] I thank you very much for your cooperation ,with regard to the company 's Rigid stance I will try to handle it with the guidance of the Holy Spirit which I give utmost priority.By the way the issue was not about the dirty money that they intend to collect from me it was about fairness.Once again I thank you very much

I am sorry that the consumer was unaware that he/she selected a non-refundable Name Your Own Price purchase Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms conditions of the purchase On each consumers’ Name Your Own Price contract page, (including the contract page in question), we clearly and conspicuously place the cancel policy disclosure labeled under Important Information Important Information Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed We are sorry that the consumer’s selected purchase is non-refundable and non-changeable Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-06-11:49: Please Review Your RequestStar Upscale HotelWhich hotel will I get?CheDate:Sunday, June 14, 2015Check-Out Date:Wednesday, June 17, 2015Region [redacted] **City Areas: [redacted] ***CheTime:Varies by hotelGuaranteed late night arrival if needed.Check-Out Time:Check-out times vary by hotelRoom 1: [redacted] ***Number of Rooms:1Guaranteed Amenities:Indoor or Outdoor Pool, Guest Score 8/or HigherNumber of Nights:3Offer Price Per Room, Per Night:US$ 60.00Subtotal:US$ 180.00Taxes and Service Fees:US$ 33.15Total Charges*:US$ 213.15Have a coupon code? Apply Coupon*Prices are in US dollars.We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and ConditionsNo, thanksI prefer to travel without Trip Protection.Important InformationAll rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged.The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

I am writing you today regarding your rental car reservation with [redacted] under Trip Number [redacted] . I am writing to let you know that we have received your RevDex.com complaint in our Executive Offices. I understand your request for compensation for the... inconvenience you experienced as a result of the unavailability of your reserved vehicle type during pick up. We have reviewed your concern and a decision has been made to refund the one day cost of your original reservation, amounting to $194.44. Please respond to this email to confirm your billing address where we can send the check for $194.44. We look forward to hear from you. Sincerely, [redacted] Executive Offices

I have received the consumer’s additional commentsPlease note that when requesting a refund based on a military change of order request, the airline reviews the military change of order document provided, including the airline ticket purchase details, and the airline determines the outcome of the refund request based on the documents provided by the passengerIn this case, the airline denied the refund request because the military order document provided was issued prior to booking the reservationThe airline offered to refund taxes amounting to $per ticketI understand that the consumer has declined the airline’s offer to refund taxes, as he plans to travel using the tickets purchased for travel to [redacted] in June Sincerely, ND [redacted] Executive Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] *nd find my account has been credited finallyHowever, the numerous calls, delays and roadblocks placed in my path were awfulThis is some of the worst customer service I have ever received for something that should have been an obvious quick fixThe business acted like they were doing me a favor by returning my money - something they sold me after they told me their was no salePriceline has lost a customer and probably several as I can not recommend them Sincerely, and thanks for your help, [redacted]

Complaint: [redacted] I am rejecting this response because: The following information you provided is NOT TRUE, if you were only required to try your own Services every so often you would NOT say nor believe the statement you providedFor the matter of fact Priceline always display the RESORT FEES if there is any including the Express Deals, however you failed this time but refused to admit or resolve it: "In addition, you booked the reservation through our service that does not reveal the specific hotel until after purchaseTherefore, we are unable to display the specific amount of the resort fees during the booking process since the cost varies by hotel and we do not know which hotel would accept your request until after booking" What you wrote above is not TRUE nor factual in addition they charged me for two nights but your reimbursement was for one night.Sincerely, [redacted]

We spoke with [redacted] and he agreed to cancelI advised him that he will be receiving $refundCustomer satisfied with the resolution

Thank you for taking the time to contact us regarding your hotel reservation [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etcWe are sorry to hear that your hotel fell short of this expectation during your stay Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableHowever, as a one-time exception, we have your refund for the unused nights has been processedA refund for $was issued today, July 25, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find this information helpful and we thank you for your time Sincerely, [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s contract page indicating that is not an amenity offered or guaranteed with the Express Deals option selected We apologize for any inconvenient experienced by the consumer and we are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-09-16:27: $ per night Star Hotel in [redacted] Area for $153/night This deal saves 24% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Star Rating: What hotel is this? Guaranteed Amenities: Business Center Restaurant [redacted] *** Rooms: RoomRoomsRoomsRoomsRoomsRoomsRoomsRoomsRooms All rooms will accommodate up to adults Choose Bed: $153per night Room Assigned At Che- Sleeps Two Adults - Beds Requested $153per night Room Assigned At Che- Sleeps Two Adults - Bed Requested Reservation Names:age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room [redacted] Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Priceline Charges: All prices are in U.SDollar $ Charged by Priceline today when you book Additional Mandatory Fee: $* (USD ) This hotel fee is charged by property at checkout Total Cost: $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of $per room per stay is collected at the hotel Booking Conditions All rooms will accommodate up to peopleSpecial requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline Priceline will immediately charge your credit card the total room charges upon booking Reservation is guaranteed for date of cheonly Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed Hotel Name will be revealed upon booking Mandatory Fee: This hotel charges an additional $per room per stayThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change Effective July 1, 2011, [redacted] , Italy will impose a new City Tax of €- €per person, per night (maximum of nights)The law requires that hotels collect this tax directly from guests upon check-outThe tax amount, subject to change, will vary by hotel depending upon the star rating assigned by the Italian government, which may vary from the star rating assigned by priceline.com I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this roomI agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] a - [redacted] ***r - North for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We see that your issue has already been resolved by our Fraud Prevention teamShould you require additional assistance with your Priceline Hotel Reservation, please feel free to reply to this e-mail I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:There is something Priceline can do; they are just refusingI've attached four screenshot of the checkout process on Priceline and nowhere on it does it mention the passport must match the passenger namePhoto 1: screen to enter passenger name as it appears exactly on drivers license or other official photo IDI did thatPhoto 2: requirements for passenger nameNo mention of passportPhoto 3: payment screen after entering passenger nameMentions requirement for valid passportNo mention that it must match the passengers namePhoto 4: talks about the need for valid passport for international travelNo mention of requirement to match passenger nameThe problem I have with this company is their refusal to accept responsibility for this and their claim that they're unable to assist the customerNot trueI informed them they could assist by either issuing a store credit or booking a flightThe fact they have a Priceline credit card tells me they ARE able to assist meFurthermore, the company has made many assumptions throughout its correspondence with meIf I was married years ago and never updated my driver's license and now it's time to get a passport (which doesn't require copy of my driver's license), there will be a conflict between name on passport and name on driver's licenseHowever, website says enter name exactly as it appears on driver's license when in actuality, it should have been the name on the official passportThis is exactly what happened in my caseMy senior mom has always had her maiden name listed as her middle name on her driver's licenseSo we entered Pamela Bradford Allen during the booking processHer passport shows Pamela Vernice Allen which includes her middle name as shown on her birth certificateWe didn't know there would be an issue if the passenger name didn't match passport exactly since the name matched the driver's license exactlyI just want the company to issue a credit or book a flight at same cost I initially paid (~$860) and update the Enter Passenger Name page to make clear that if traveling international, you must enter name exactly as it appears on a valid passportFor domestic travel, drivers license or other official photo IDWhat I'm asking isn't muchThis was caused due to the company's assumptions and unclear guidance on the websiteOf course, they wouldn't think of this because it's probably never happenedAnd if not, let this case be a lesson learned to prevent future instances of this from occurringAgain, store credit for ($860), rebook flight at no cost to me, or I rebook but not have to pay more than initially paid (company will bore cost of excess) and Update website so that there's a clear distinction between international and domestic travel as it relates to the photo ID Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: We had an excellent stay at the [redacted] Our issue was with Priceline, as we felt your listing on the Express Deal greatly misrepresented the overall cost we would incurThe reason we filed a Revdex.com complaint was essentially because our experience with your customer service line has been HORRIBLE on multiple occasionsAfter interacting with them, it is clear that Priceline is more motivated by their bottom line than having satisfied customersYour refusal to make any exceptions for us has cost you a lifetime of business for us and our friendsYour mode of operating is a complete disappointment Sincerely, [redacted]

We have received the consumer’s additional commentsThe consumer contacted one of our Chat Customer Care agents advising that a lower rate of $was located and requested a refund based on our price guaranteeHowever, the agent was unable to complete the Best Price Guarantee due to scheduled pick up time being 12:AM instead 12:AMThe agent was later able to find an itinerary that matched on priceline.com with a rate of $97.94, which was still lower than the $purchaseThe agent advised that Priceline would refund 100% of the difference to match that rate The difference between rates is $However, Priceline refund 200% of the difference and provided the consumer with a refund of $32.60, which was processed back to the consumer’s account on February 11, Therefore, the total amount for the reservation is now only $81.64, which is lower than the $ rate the consumer found on ***We are sorry that we are unable to assist the consumer with a refund any further in this situation Sincerely, ND’A [redacted] - Executive Offices Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matterIn order to locate the referenced reservation and review this matter, please provide the digit priceline.com request number, as well as the email address that was provided at the time of purchase Sincerely, N [redacted] Executive Offices