Stahl Construction Company

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAirlines do not allow placement to alternate airlines unless they are unable to provide transportation, which was not the case hereThe airline granted the consumer’s request for a refund of the return portion and we are unable to reimburse the cost of the new ticket, which the consumer elected to purchaseUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, NDangelo Executive Offices

HiPlease see the response we sent to the customer belowThanks [redacted] *Thank you for taking the time to contact us regarding your rental car reservation with Alamo Rent a Car for Trip Number [redacted] I am writing to let you know that we have received your Better Business Bureau concern in our Executive OfficesWe understand that you would like a refund of the Collision Damage Insurance that you purchased on this rental car reservationYour refund has been processedA refund for $was issued on October 26, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few daysI hope you find my reply helpful and we thank you for your timeSincerely, [redacted] Executive Offices

We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you need to cancel your reservation due to changes on your business trip The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundableThis information was provided on your contract page prior to booking As a gesture of goodwill, we canceled your reservation and processed a refund in the amount of USDYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Compl [redacted] I am rejecting this response because: part of my issue was the fact that I didn't appreciate canned responses for a situation that didn't merit itThe fact that this is a canned reply with no real mention of what I went through is even worse Sincerely, Ti [redacted] ***

Complaint: [redacted] I am rejecting this response because: We both made a rental car reservation in error for the same trip to [redacted] , on the same day 12/1/14, when we should have made only one reservation; so we immediately contacted ***, Priceline, and [redacted] , in an effort to cancel one of the reservations, as we both intended to use only one vehicle When we go on vacation, we use one vehicle, so we are together; I do not drive in one vehicle and my wife drive in another So from our perspective, it is a duplicate reservation When we initially contacted Priceline on 12/1/to cancel this duplicate reservation, they did not say "it does not appear to be duplicate"; what the Rep told us, was that "we have to put our request in writing" So why are they "playing smart" now.The dates for both reservations was the same, but when were actually in [redacted] , my wife extended the reservation that she made, as her vacation stay was for a longer duration, hence the reason why the reservation date was extended for the vehicle we both used.Priceline's record will show that I never picked up this rental vehicle, because we did at the Priceline Rep advised and requested the cancellation in writing, in good faith that, when I placed the cancellation request in wiring, they would honor itWe are petitioning Priceline to think of us the consumers, and issue a refund, as we immediately asked them to cancel this duplicate rental car reservation on 12/1/ Sincerely, [redacted]

Dear Mr***, We are contacting you today regarding your vacation package reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you selected the [redacted] Resort's All-Inclusive reservationWe apologize for the inconvenienceWe contacted the hotel and verified that the guaranteed reservation is not All InclusiveShould you wish to change the reservation, the hotel will charge $per person per nightThis change may be done directly with the hotelOnce the changes have been made, and the hotel has charged you with the upgrade fees, we would like to request for a copy of the receipt You may ***d the receipt as an attachment in reply to this emailThe attachment needs to be a PDF or JPG file no larger than 2MB Also, you may ***d it to fax number ###-###-####Once we have the receipt, we will verify the charge and process a refund for the appropriate amount Please be advised that the reservation is guaranteed to be All Inclusive for up to adults only as requested on this package reservation We apologize for the inconvenience and hope you found this information helpful Sincerely, Zadhy [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: it states in the policy different from what the company statesIt does not state the the same company must be used for the rental carIt simply states if you find a better price after booking Sincerely, [redacted]

Dear [redacted] Thank you for contacting us regarding your reservation with [redacted] booked under Trip Number [redacted] We are writing to let you know that we received your [redacted] concern in our Executive Offices We understand that you were unaware of the nonrefundable terms and conditions of your airline ticket purchase Prior to purchasing your ticket, you were provided with a link to view the fare rules and restrictions associated with your selected ticket purchase, as well as a link to view the Terms and Conditions associated with the Travel Insurance purchasedWe confirmed the fare rules disclosed that your ticket is non-refundable On your behalf, our Airline Travel Services Specialist contacted the airline to see if an exception could be offered; and we were advised that the ticket is non-refundable and an exception to the cancel policy is not possibleIn accordance with the fare rules and restriction of your airline ticket, you may place the value of your ticket on hold for future travelThe credit can be used in the future minus an airline penalty fee, and fare differenceIf you are interested in exchanging your reservation for future travel, don’t forget to call before your current scheduled departure, because no changes or cancellations will be allowed after this time Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else Sincerely, Teddi C [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:The rates were compleatly available to the public this was not a special rate dedicated to Priceline I was able to book an additional night direct through the motel at the lower rate If this rate was not available to the public then why would I have been able to book it for the discounted price when simply calling the hotel direct Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Deceptive advertisingHotel not available on your website, but is available on the name your own price? Sincerely, [redacted] ***

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund of the $cancellation fee that was charged on this canceled reservation Our records show that the tickets you purchased are non-cancelable, non-changeable and non-refundableThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms and we immediately charged your card to lock in your rate and secure your reservation As a one-time exception, the option to cancel with a fee was offered and acceptedPlease note that cancel fees are non-refundable We are sorry that the selected reservation is non-refundable and we are unable to assist any further in this matter Sincerely, [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com

[redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting for a full refund of your reservation since you were unable to pithe vehicle because of a long queue ahead of youWe forwarded your concern to our rental car partner and they confirmed that the reservation was indeed not used Your refund has been processedA full refund for $USD was processed today, March 23, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

[redacted] r,Thank you for taking the time to contact us regarding your reservation at the [redacted] We are writing to let you know we received your email in our Executive Offices.The terms and conditions of Priceline.com's Best Price Guarantee states, the lower price for the same exact itinerary, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you contact usWhen you contact us and tell us where you saw the lower price, we will then need to verify the price and availability right then and thereIf the discount was offered through the Kayak application, we would not be able to view and validate that information right then and thereA separate email with the complete guidelines to our Best Price Guarantee was sent for future reference.Furthermore, a refund request in the amount of USD was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your requestThis process can take up to daysWe will try to expedite this processOnce the refund is approved, your refund will be processed by our system within business day; however, it may take up to business days for your bank to post the refund to your account.Thank you for the opportunity to assist you and we hope you find this information helpful.Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I called my credit card company and they never received the requestThis is an entirely different story than I got from their customer service rep whom said the room and hotel were not availableSomeone is lyingI just called the credit company just now and they confirmed they were never contacted and the card had plenty of funds availableThat answer is not satisfactory Sincerely, [redacted] ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer was not satisfied with the quality of the two star Express Deals accommodations at the [redacted] Front Central located at [redacted] Our record indicates that upon cheon August 8, 2015, when the guest advised the front desk representative that she was not satisfied with the quality of the hotel, the hotel representative offered the guest the option to cancel the reservationHowever, the customer declined this option On August 10, 2015, post travel; the customer contacted Priceline's Customer Service to request a refund for this bookingPriceline contacted the property concerning the guest’s refund request and we were advised that a refund is no longer available because the guest stayed at the property and used the reservationThe consumer/Bureau may contact the hotel directly for any further assistance Phone Number: [redacted] Fax Number: [redacted] We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

We called the hotel and were able to get an exception approved for the cancel policy [redacted] was refunded in fullRegardsExecutive Office

From: [redacted] Sent: Thursday, May 18, 1:PM To: [email protected] Subject: Fwd: Your complaint has been received Good afternoon I submitted a complaint this morning about PricelineAfter further exploring the issueI realized that I was given the option to review the the mistake before I clicked purchase (although I did not notice the error and I'm not sure how/why the search query changed)I did not notice the error, so I would like to withdraw or update my complaint if possibleAfter several tries I was finally able to get a customer service representative on the phone I do appreciate that Priceline was able to refund most of the moneyAny help you could provide in assisting me with updating this complaint would be greatly appreciated Thanks! [redacted]

Dear MrFrank, Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] - [redacted] under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe understand your concern regarding the accessibility of the pool at your confirmed hotel In addition, we understand your concern regarding the Guest Score of the hotel falling below the guaranteed rating of 8/or Higher Guest ratings are dynamic and change based on new customer reviews received We appreciate you have taken the time to share your feedback, and please be assured that we are working with our hotel team to update our amenity information for this hotelOur records indicate that you have opted to cancel your reservationWe see in our system that a full refund has been processed to the form of payment you used to book your reservation Again, thank you for your time and we hope you give us another opportunity to serve you better in the future Sincerely, Nico T [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: the hotel staff are con artist When someone returns the keys and states that they can't stay here, how can this equate to staying the whole time? Sincerely, [redacted]