Stahl Construction Company

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionOur record indicates that a refund in the amount of $ has been processed Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Prior to selecting the room the cancellation policy was no fee for cancellation up to the day of the stay, and included Priceline's low price, which was the same as several other competitorsThere was no warning that the policy wood change or did change with the exception of the "Terms"I had no reason to think that any of the terms changes once I selected their offerIs this not considered Bait and SwitchBelow is the emaiI I got, after selection the deal.priceline.com May at 5:AMTo [redacted] To view this email as web page, go hereFollow UsFlightsHotelsCarsPackagesCruisesPaul Schaaf, it's time to pack your bags!Your Trip Number is 275-687-753-View Printer Friendly ItineraryDays Inn - [redacted] [redacted] [redacted] Check-InTuesday, May 26, at 03:PM Check-OutFriday, May 29, at 11:AM Add a Night to your stay Your Room Reservation Name [redacted] Confirmation Number [redacted] Reservation DetailsRoom Assigned On Che Add a Room to your stay Important InformationA valid photo ID and credit card are needed at check-inAll rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteedWe recommend that you bring a copy ofyour itinerary or receipt to the hotelFrequently Asked Questions What do I need to bring to the hotel for check-in?Can I add nights to my hotel reservation?Can I add rooms to my hotel reservation?Hotel special requestsCan I cheearly or late?Can I change or cancel my hotel rooms?see all Priceline Name Your Own Price® and Express Deals® services are different from published price servicesExact hotel, airline and rental car company are shown only after bookingAll sales finalAirfares do not include fees for checked baggage, or foreign departure/ port chargesSee Full Terms and Conditions.If you have questions about your priceline reservation, please visit our Customer Service Center.To learn about our email partner's privacy policies, including the use of cookies in this email, click here.This is a transactional email from Priceline.com LLC - Connecticut AveNorwalk, CT [redacted]

Complaint: [redacted] I am rejecting this response because: That is just the difference in cost for the two ticketsI was promised that the second ticket I purchased was going to be refunded to meI believe this if fair compensation for the inconvenience, cost and disruption Priceline caused me, my son and parents in this processWaiting to board a flight and to be told that your flight was cancelled when boarding was the harshest experience I have had being a frequent travelerWe lost a bag due to this event and spent spring break with many inconveniences Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe documented case history confirms that prior to departure; the consumer was advised of the exchange option available with fees in accordance with the fare rules and restriction of the selected reservation, and the consumer declined this optionWe have retained all records concerning this mater and sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Important Information Once confirmed, airline change penalties and restrictions applyMost tickets are non-refundableSee your airline’s full fare rules The Rental Car reservation included in your itinerary is non-refundable, non-transferable and nonchangeable even if the reservation is not used Airline tickets are non-transferrableName changes or adjustments are not allowed once purchased Meal and seat preferences are not guaranteedFares are not guaranteed until purchase Airfares and flight availability are not guaranteed until purchased You will be issued Electronic ticketsAll travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries Rental Car availability is not conf irmed until f ull payment is receivedIf your selections are unavailable, we'll still purchase your airline ticket Only [redacted] will be able to pithe rental car at the counter [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicleIf you plan to use a debit card, you may be required to provide round-trip flight information at the rental counter Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter [redacted]

We understand that you are not satisfied with the resolution that was providedWe have escalated your case to the management team and they have offered to refund night for the room under [redacted] and [redacted] as a one-time exceptionA refund equal to nights amounting to USD has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for giving us the opportunity to assist you and we hope you find this information helpful Sincerely, [redacted] Executive Offices

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues on this hotel reservation We apologize for the inconvenienceOur records show that the rate you purchased is non-changeable, non-cancelable and non-refundableIn addition, the only time that you can purchase the travel insurance is when you submit a Hotel request on the websiteIf you are still interested in insuring your trip, you may visit [redacted] We are not affiliated with these sites, but we are aware they offer insurance for travel related itineraries I hope you find my reply helpful and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

Dear Ms [redacted] , We are c**tacting you today regarding your reservati [redacted] at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com c**cern in our Executive OfficesWe understand your c**cern regarding the currency that you were charged for this reservati** Prior to booking we presented a c**tract page which has the details of your request, the terms and c**diti**s of the reservati**, including the summary of chargesIt was disclosed prior to booking that the reservati [redacted] is in USDWe apologize; however, we are unable to process a refund of the difference We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, [redacted] Executive Offices This checkout page for trip number [redacted] was submitted [redacted] 2015-07-00:48: Please Review Your Request Star Deluxe Hotel, Downtown [redacted] Area Which hotel will I get? CheDate: Saturday, July 11, Check-Out Date: M**day, July 13, Regi [redacted] , [redacted] City Area: Downtown [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Fitness Center, Guest Score 7/ or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ [redacted] Hotel Coup**: -US$ Total Room Charges: US$ Apply Coup [redacted] Hotel Fee: US$ Total Cost: US$ Have a coup [redacted] code? Apply Remove Coup [redacted] This coup [redacted] is invalid or has expired Purchase Trip Cancellati**/Interrupti [redacted] Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for **ly USDper room per nightDetails No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above Important Informati [redacted] All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or n**-smoking rooms) should be requested through your c**firmed hotel and cannot be guaranteed Reservati [redacted] is guaranteed for arrival [redacted] the c**firmed chedate **lyIf you do not che [redacted] the first day of your reservati [redacted] and you do not alert the hotel in advance, the remaining porti [redacted] of your reservati [redacted] will be canceled and you will not be entitled to a refund If [redacted] accepts your price, [redacted] will book your reservati [redacted] in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualificati**s of the star level you initially requestedThe hotel that is selected may or may not be **e that you have seen during a hotel search [redacted] Any sorting or filtering opti**s previously used will not apply to this Name Your Own Price request [redacted] will immediately charge your credit card the total cost of your stayRooms purchased through [redacted] cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged [redacted] will immediately charge your PayPal account the total cost of your stay Rooms purchased through [redacted] cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservati [redacted] holder must present a valid photo ID and credit card at check-inThe credit card is required for any additi**al hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or opti**al (parking, ph**e calls or minibar charges) and are not included in your offer price Hotel rooms purchased through [redacted] are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] .com is unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for U.Sresident customers booking Canadian hotel accommodati**s utilizing the [redacted] .com service For security reas**s, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by [redacted] 's terms and c**diti**s regarding hotel rooms and the use of the [redacted] .com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by [redacted] .com's terms and c**diti**s, privacy policy and the travel insurance Descripti [redacted] of CoverageI have read, accept and agree to abide by [redacted] .com's terms and c**diti**s and privacy policy

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you requested for a full refund of the reservation as it was booked in the wrong area We contacted the [redacted] ***r and they did confirm that they allowed an exception to the no-cancel policy and approved the refund of the reservationYour refund has been processedA refund for USD was processed today, July 26, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We hope you find this information helpful and thank you for letting us work on your concern Sincerely, [redacted] Executive Offices

Complaint: [redacted] Iam rejecting this response because: when I visited priceline.com I clicked on package dealAfter asked departure from?? I clicked " ***- which immediately I was given the opition [redacted] ) then I was given a option arrival??? I typed " [redacted] " then I was given the opition to click ( [redacted] 15min later I checked my email a confirmation for my trip to ( [redacted] ) I immediately called Priceline explain the situation after rudely I was put on on hold 20min late line cuts offThen I called back more times and priceline, you have this informationThen I was insulted which of my first complaint I explained which no one from Priceline took a minute to apologize or take initiative steps to deal with the people that insult me?? I was called all kinds of namesSo anyways I was frustrated, I decided to call [redacted] , if they made the mistake of sending me to [redacted] airline?? They stopped paused and saidSir, the mistake was not from our side but price line, it wasn't your fault but ( WE DON'T HAVE ANY FLIGHTS LEAVING FROM) [redacted] to [redacted] airportI told them right then sir, I have been telling priceline, this but I was insulted and told I made the mistakeWhich I said that's impossible because iam going to state I never been to so I made sure everything was correctI implore for Revdex.com, to step in further investigate, this matter it's clear they are not taken any steps to investigate them self Sincerely, [redacted]

Dear [redacted] Thank you for contacting us regarding your airline reservation for Trip Number [redacted] I am writing to let you know that we received your Better Business Bureau concern in our Executive Offices We reviewed your concern and I apologize that we are unable to provide the compensation you are requestingAirlines can, and often do, adjust their schedules depending on traffic, change of equipment, route popularity and other various reasonsThis is a common practice with the airlines With your concern, we attempted to request an assistance from the [redacted] sWe are sorry that the airline had no other alternate flights to offerOur record shows that you wanted to rebook a flight with LOT [redacted] Unfortunately, this is not an option since the ticket you purchased was with [redacted] Airlines do not allow placement to alternate airlines unless they are unable to provide transportation which was not the case here The airline granted your request for a refund of the return portion and we are unable to reimburse the cost of the new ticket which you elected to purchase I am sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, [redacted] Executive Offices

Revdex.com, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Customer’s Statement of the Problem: “I was in the process of browsing hotels to stay at on the website www.priceline.com on my cell phoneMy dog jumped up on me as I was sitting on my couch knocking my phone out of my hand and inadvertently pushed a button.” Desired Settlement: “I would like the $replaced back into my bank account.” When selecting a reservation, the consumer is provided with the cancel policy associated with each reservationIn this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase · Cancel Policy · This rate cannot be cancelled, changed or transferredRefunds are not allowed I thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com 4-star hotel in the [redacted] Check In: Sat, Apr 11, Check Out: Sun, Apr 12, Rooms: room for night Your Bid: $per room/night Taxes & Fees: $ Room Total: $ Have a promo code? Guest Info (Room 1) [redacted] Billing Info [redacted] Credit Card Info XXXXXXXXXXXXXXXX Expiration Date and Security Code axes and Fees Amount: $ Prices are in USD Cancel Policy This rate cannot be cancelled, changed or transferredRefunds are not allowed TERMS AND CONDITIONS PAGE We want you to love your hotelSo please read this important stuff All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed che date onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundGuaranteed late night arrival Check-out time varies by hotel If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline can not be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy Initial Here to Accept [redacted] About -Star Hotels About Taxes and Fees Important Information Terms & Conditions Privacy Policy

Complaint: [redacted] I am rejecting this response because:I did find insurance on [redacted] which more than double what I would have paid with youOne of the main reasons I wrote to the Revdex.com was not the fact that I couldn't get the insuranceIt was the way your team handled the situationIf you review the phone records I was argued with by several different reps one who kept insisting that I was wrongWhile I was on the phone with him I went to the app and tried to make several different reservations without actually booking them to make sure that the insurance was not offered to me as it was not when I made my booking on the appThere was no option for the insurance during any of those sessions on the app, but if I went to the website either on my phone or computer it was clearly an option on the exact same bookingsI did not appreciate the fact that I was looking at the screen in front of me and he was telling me that insurance is always offered when it was notI asked you to do a simple thing and add the insurance for me to protect my nonrefundable trip in case of incident but you could not do this for meI was never offered insurance on the app and this was a problem since these types of booking should always be given the option to buy insurance to protect the consumer in the event of incident if they so desire Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The Priceline advertisement is subliminal It entices with a sense of assuredness that is not sincere As a novice "online" consumer, I was unaware of this rigid structure My concern was to modify the dates I had chosen for car rental, because a mistake had been madeThere should be an opportunity for redress, but I could not contact them Their system is not responsive to inquiry Priceline ignored the $for collision insurance they charged Since the dates requested were wrong, I made a commitment to continue their serviceTherefore, how can they sequester $for a "need" they did not fulfill? Sincerely, [redacted] ***

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your airline reservation with the [redacted] for Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern that instead of a refund in the amount of $89.20, you received a chargeWe have reviewed your issue, and verified with our Accounting Department that a $refund was indeed processed, and we do not show in our system that $was charged to the account Due to the delay in processing the $89.20, refund we have also issued a $refund as a gesture of [redacted] Thank you for choosing to contact usI hope you found my email helpful Sincerely, [redacted] Executive Offices

Please see the response below that we have sent to the customerDear Mr [redacted] *Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you would like to be refunded of this hotel reservationOur records show that the rate you purchased is non-changeable, non-cancelable and non-refundableIn addition, we have record of showing you an accept page after bookingPlease note that we do not rely on email to notify customers of statusYou can confirm your request by going to the "Check Status" page on our site or calling our1-number However, as a one-time exception, your refund has been processedA refund for $was issued today, October 27, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few daysI hope you find my reply helpful and we thank you for your timeSincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe best price guarantee is clearly disclosed on our website, and clearly states that you must contact us within hours of booking the reservation in order to initiate a claimFor more details of our Best Price Guarantee, kindly visit our website's FAQ or follow the below link: [redacted] I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because:Even though the company does have verbiage on the site that they think is sufficient it is not It is STILL misleading because #you feel like you are getting the best price when you book this way The hotel offered a much lower price when booking directly over the phone with them and offered me two beds as I needed #when they say you can contact the hotel (even though its not guaranteed by priceline) they make you feel like the hotels will be open to this When in fact the hotels are not at all willing to change your reservation with out charging a fee So you will be paying a fee FOR SURE not maybe Also and this is the most important point PRICE LINE DOES NOT CARE IF YOU HAVE MADE A MISTAKE THEY HAVE A ZERO CUSTOMER SERVICE POLICY IF YOU HAVE MADE AN ERROR THEY REFUSE TO DO ANYTHING ABOUT IT EVEN THOUGH I WAS WILLING TO BOOK THE ROOM THROUGH THEM IF THEY HELPED ME AMEND MY MISTAKE THEY JUST SAY NO, SORRY, HAVE A NICE DAY THANKS FOR THE MONEY, YOUR SCREWED This is unacceptable customer service and an unacceptable policyI am sure if enough people figured it out there would be a GIANT class action lawsuit out there that the people would win The facts are even though they think its clear and conspicuous its NOT because people like me who book travel all the time didn't get it I was confused I made a mistake Priceline does not care they are already paid they just tell you to have a nice day Sincerely, [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Upon contacting [redacted] concerning the consumer’s claim, we have been advised by [redacted] that they have no record of [redacted] charging the customer directly for a rental Therefore, we have requested additional information from the consumer concerning this claim, including the specific credit card issue that prevented her from being able to pick up the rental car on June 3, 2015, and a confirmation of the charges she received from *** Thank you for getting in touch about this Sincerely, [redacted] Priceine.com

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceFor any assistance related to [redacted] .com purchases, please contact [redacted] or [redacted] at [redacted] .com (contacts below) [redacted] Phone: [redacted] Address: [redacted] Website: www[redacted] .com We are sorry that we are unable to issue any refunds while this matter is in dispute with the credit card issuing bank Sincerely, [redacted] priceline.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHowever, I still feel the advertisement of certain accommodations as "CONDO" is misleading Sincerely, [redacted] ***