Stahl Construction Company

Dear Ms [redacted] , I am contacting you today regarding your Priceline Cruise reservation I am writing to let you know that I received your Revdex.com concern in our Executive OfficesAs I understand, you would like to get the $onboard credit for your reservation I see that your issue has already been resolved by one of Priceline Cruise Customer Support representativesShould you require additional assistance with your Priceline Cruise Reservation, please feel free to reply to this e-mail We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:I was never aware that I was accepting a non-refundable vacation packageThe screens that I viewed all expressed that I would cancel w/o penalty up to hrs before my expected tripPriceline fraudulently locked me into a vacation package that I never agreed toI never had access to the screen presented by the Priceline management team on this screen The website is confusing/glitchy on purpose so the Priceline can lock customers into un-refundable vacation packages Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:BEFORE I MADE THE RESERVATION, I CALLED THE HOTEL DIRECTLY AND SPOKE WITH A WORKER WHO SAID THAT HIS NAME WAS CHARLIEI THEN ASKED HIM DID THIS HOTEL HAVE ANY EXTRA FEES OR CHARGES THAT I NEED TO KNOW ABOUT AND HE TOLD ME NOHE THEN ASKED ME HOW WAS I PAYING AND I TOLD HIM THAT I WAS PAYING BY CREDIT CARDAND HE STATED AGAIN THAT AS LONG AS I WAS PAYING BY CREDIT CARD THAT THERE WOULD BE NO EXTRA FEES FOR ME TO PAYSO WITH THAT BEING SAID, I WENT AHEAD AND RESERVED THE ROOMMY BROTHER GETS TO THE HOTEL AND THAT IS WHEN HE IS TOLD THAT THERE IS A $INCIDENTAL AND DAMAGE FEEI ASKED HIM TO GET THE PERSON NAME THAT HE WAS SPEAKING WITH AND SHE TOLD HIM THAT HER NAME WAS TIANA B***, AND THAT SHE WAS THE GENERAL MANAGERI THEN RE-TELEPHONED THE NUMBER THAT WAS ON THE SITE FOR THE HOTEL AND WAS TOLD BY ANOTHER WORKER THAT THE PERSON NAMED CHARLIE WASN'T THEREI THEN TOLD MY BROTHER TO TELL THE GENERAL MANAGER WHAT WAS TOLD TO ME AND SHE STATED THAT THEY DO NOT HAVE ANYBODY WORKING THERE BY THE NAME OF CHARLIE EITHER THEY ARE LYING OR THEY DON'T KNOW ALL THE NAMES OF THE PEOPLE EMPLOYED THERE I THEN REPEATED THE NUMBER THAT I CALLED AND ASKED MY BROTHER TO ASK THE GENERAL MANAGER, MS B***, WAS THIS THE CORRECT NUMBER AND SHE SAID YESSO SOMETHING IS WRONG AND I NEED SOMEONE TO BE HELD ACCOUNTABLE FOR AND MISLEADING INFORMATIONAS I WAS FORCED TO TRY AND GET ANOTHER ROOM FOR MY BROTHER Sincerely, [redacted] ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond. According to the consumer, the reservation was booked for the wrong travel date. Attached hereto is a copy of the consumer’s initialed contract page... agreeing to the non-refundable and non-changeable terms and conditions of the purchase as well as the following selected travel dates: Airfare Details Depart: Wed, April 15, 2015 Return: Tue, May 19, 2015 Departing Airport: [redacted] Arrival Airport: [redacted] As requested, priceline confirmed the travel dates selected and authorized by the consumer. I am sorry that the consumer’s selected purchase is non-refundable and unable to assist with a refund. Thank you for the opportunity to clarify. Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Thu Mar 12 17:59:10 EDT 2015 Your Trip Summary We Recommend Trip Protection Life is uncertain...plan for the unexpected. Get the following protection up to the limits listed below and much more for $17 per person. 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events. $500 Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip. $50,000 Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation. $1,500 Medical Expense Coverage $10,000 Travel Accident Protection 24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services. Airfare Details Depart: Wed, April 15, 2015 Return: Tue, May 19, 2015 Departing Airport: [redacted] Arrival Airport: [redacted] Flight Times: The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day. Connections: Maximum of 1 connection each way. (layovers will be no longer than 3 hours) Ticket Delivery: Electronic Tickets Passengers: [redacted] Aircraft: Jet aircraft Summary of Charges Airline Ticket Offer Price: $200.00 per ticket Govt Taxes, Airline Fees and Agent Fees: $35.40 per ticket Number of Tickets: 2 Airline Ticket Delivery: $0.00 (Electronic Ticket) Airfare Subtotal: $470.80 Total Trip Cost: (All prices are in US dollars) $470.80 Baggage fees are not included in your trip cost. Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable. • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time. • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss. • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided. • You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in. [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

RevDex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $USD is being processedThis amount is equivalent to 45% of the hotel's regular rate at the time of booking, which is $Therefore, a total savings equal to 71% Sincerely, [redacted] Priceine.com

Dear [redacted] Thank you for contacting us regarding your reservation with [redacted] Corporation for Trip Number [redacted] I am sending this email because we received your RevDex.com concern in our Executive OfficesAs I understand, you are requesting for a full refund of the reservation since you were unable to use it because you do not have enough fund to cover the required depositWe are currently reviewing your concern and making attempts to resolve this issue for youI hope to be in contact with you in to business days with a resolution I appreciate your patience while we continue to work to resolve your issue Sincerely, Berna A [redacted] Executive Offices

Complain [redacted] I am rejecting this response because:Consumers BEWARE: Priceline.com (partnered with [redacted] ) has HIDDEN pre-paid hotel reservation policies The information details about the hidden pre-paid reservation charges are located in one of three hyperlinks under the heading of "booking conditions" (located at the bottom of the reservation confirmation webpage) Neither Priceline.com or [redacted] are willing to correct the policy or make the pre-paid hotel reservation charges clear to consumers prior to travel confirmation In this particular case, there were six (6) separate hotel room reservations amount in unauthorized pre-paid charges of more than $ Sincerely, [redacted]

We contacted the customer and advised her that she will be receiving a full refund

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your flight reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern about booking a flight stand-alone reservation instead of a flight plus rental **r packageWe reviewed your issue and verified on your contract page that you did not include a rental **r upon booking your flightYou may still have the option to add a product to your current reservation by visiting the "Check Your Request Status" section of our website where you **n review your current itineraryIf the option is not available from there, you **n always purchase any of our products separately from our websiteWe apologize, however, we reviewed the fare rules of your ticket and verified that the reservation is now non-**ncellable, non-changeable and non-refundable I know you expect a different answer; however, there are no other options that I **n offer be**use of the restrictions Sincerely, Frich A [redacted] Executive Offices This contract for request number [redacted] was originally initialled on Wed Oct 16:42:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip **ncellation and Trip Interruption Protection reimburses for **ncellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medi**l transportation to the nearest medi**l facility and/or to your home in the event a serious medi**l situation requires an evacuation $1,Medi**l Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage lo**tor services, **sh transfers, medi**l assistance services and emergency services Airfare Details Depart:Fri, October 23, Return:Mon, October 26, Departing Airport: [redacted] Airport (***) [redacted] **or [redacted] Airport (***) [redacted] **or [redacted] Arrival Airport: [redacted] Airport (***) [redacted] , **or [redacted] Airport (***) [redacted] , [redacted] Flight Times:The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections:Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery:Electronic Ticket Passengers: [redacted] Aircraft:Jet or non-jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $ (Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] *** ** I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear Mr [redacted] Thank you for contacting us regarding your reservation at the [redacted] Airport booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you do not feel your hotel is rated properly and want to receive a credit to use in the future We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: Orbitz.com = stars Expedia.com = stars Travelocity.com = stars Cheaptickets.com = stars We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel We are sorry to hear that you feel that this hotel does not meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star rating All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our websiteWhile you may feel that this property should have a different star rating; however, we feel the hotel is rated properly and are unable to offer a refund back to your credit card as requested I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Teddi C [redacted] Executive Offices

Roman Our records indicate that the cruise company contacted the consumer and resolved this issue

Complaint: I am rejecting this response because: I'll never use Priceline again either will anyone I know Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It is Priceline's responsibility to ensure accuracy of the information they provide to consumers within their mobile application Although why it may be true as Priceline states,"it is the consumer's responsibility to double check the accuracy of their purchase", as stated before, the interface not only gives the consumer information, but it is also misleading and deceptive in persuading consumers to purchase their service in locations other than what the consumer specifiesSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have still not received an actual refund of the amount due to me. Sincerely, [redacted] ***

Our record indicates that this matter has been addressed with the consumer, and a $refund is being processed Sincerely, N D [redacted] Priceine.com

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to the consumer, he was unable to determine the baggage allowance because priceline did not disclose the fare type selectedThe consumer states: “In order to verify the baggage fees, one needs information about the type of fare of one's ticket, which was not communicated to me by the company.” Please note, the consumer’s confirmation page discloses the following fare type information: Tickets are non-transferableTo view the specific rules on ticket changes, cancellations, and fees for this reservation, please Click Here to view the fare rules Fare Rules and Restrictions From: [redacted] To: [redacted] Airport) Fare Basis Code: [redacted] [redacted] *RULE DISPLAY* TARIFF RULE RDM [redacted] ADD APPLICABLE TAX [redacted] FED INSP FEES [redacted] [redacted] *** *** *** *** ** [redacted] * *** *** *** ** [redacted] * *** *** *** ** [redacted] * *** *** *** ** [redacted] * *** *** *** ** [redacted] * *** *** *** ** [redacted] *** [redacted] [redacted] - Baggage rules, regulations, and fees fluctuate and vary dependent upon many factors, therefore Priceline tells consumers to verify the actual fees directly with your airline prior to travel Allowance and fee amounts listed are not guaranteed and are subject to change by the airlineFees displayed are based on the unrestricted coach, business and/or first class airfares and may apply each time you che baggageActual fees may differ in certain circumstances, including but not limited to fare type paid, whether you pay the fee at the airport or on your airline's website, your frequent flyer status and cabin classBe sure to verify the actual fees with your airline(s) before you travel We are sorry that we are unable to assist the consumer with a refund for the baggage fees collected by the airline Sincerely, [redacted] priceline.com

We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many criteria, including cleanliness, guest satisfaction, décor, etcFrom your comments, it appears that your hotel fell short of your expectationsWe appreciate your feedback and have contacted the appropriate people at the hotel to share your concernsFor the inconvenience, we made a decision to process a 10% refund for both your reservationsA refund for $and $were issued on January 25, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing timeWe are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer chose to visit our Published Price website where consumers have the opportunity to review and compare hotel room rates prior to selecting and purchasing hotel room reservationsThe consumer selected a specific hotel property from a list of participating properties, at the disclosed room rate, including taxes and feesUpon hotel room check-in/out the hotel representative provided the consumer with the lower negotiated room rate established between priceline.com and the hotel, which is not available to the publicPriceline.com is a travel agent and as such, makes hotel room rates available on behalf of the hotelsJust like every other business, we receive reduced rates because we sell in large volume, and if you compare our rates, you will find them to be very competitiveWe strive to offer customers the best alternatives for saving money while at the same time maintaining profitability Priceline.com provided the consumer with his/her selected hotel, at the disclosed summary of chargesWe apologize if the consumer is disappointed with the difference in rates; however, priceline will not be able to offer a refund for the difference in ratesWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions, including the travel dates selected Sincerely, ND [redacted] priceline.com Your Trip Summary Names must match photo IDPlease verify spelling and edit names as necessary [redacted] Depart ing Flight Informat ion - Friday, Sept ember 18, (Arrives Sat urday, Sept ember 19, ) Operated by [redacted] 9h 0m, mi From [redacted] Departs: [redacted] T o [redacted] Arrives: [redacted] Aircraf t [redacted] Economy/Coach Class Ret urning Flight Informat ion - Monday, Sept ember 21, Operated by [redacted] Flight [redacted] 10h 10m, mi From [redacted] Departs: [redacted] T o [redacted] Arrives: [redacted] Aircraf t [redacted] Economy/Coach Class Passenger and t icket informat ion Summary of Charges Airline Ticket Cost: $per ticket Airline Ticket taxes and fees: $per ticket Airline Ticket Trip Protection: Declined + Add Now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airf are Subtotal: $1, Total Trip Cost: (All prices are in USD) $1, Baggage Fees are not included in your trip cost Important Information Once confirmed, airline change penalties and restrictions applyMost tickets are non-refundableSee your airline’s full fare rules Airline tickets are non-transferrableName changes or adjustments are not allowed once purchased Meal and seat preferences are not guaranteedFares are not guaranteed until purchase Airfares and flight availability are not guaranteed until purchased You will be issued Electronic ticketsAll travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries Enter Your Billing Address(as it appears on your credit card statement) Street [redacted] "Yes! I would like to receive exclusive promotions, coupons, and discounts from priceline.com." [redacted] Seat Preference: Flight # [redacted] Window Seat Requested Flight # [redacted] Window Seat Requested Meal Preference: No Meal Preference Ticket Type: Electronic Ticket [redacted] Seat Preference: Flight # [redacted] Together Seat Requested Flight # [redacted] Together Seat Requested Meal Preference: No Meal Preference Ticket Type: Electronic Ticket Hotels Cars Flights Vacation Packages Cruises More ? My Trips ? Help ? Credit Card T ype -- Choose -- Credit Card Number XXXXXXXXXXXXXXXX Month Year Expiration Date Security Code XXX What's this? Current Cost $1, Card Member Bonus - $Statement Credit You Pay Only $1, You're pre-qualified to apply for the new priceline rewards ***® cardApply right now to save $when you use your new account to pay for this purchase Plus, enjoy these benefits: Earn points per $spent on priceline.com® purchases Earn point on every dollar you spend...every dollar, every place No Annual Fee Redeem your points, for statement credits, for anything you buy on the card ($minimum) Terms and Conditions apply now and save $ Password (Mincharacters) •••••••• Conf irm Password: •••••••• Choose a Credit Card I want to use my own credit card: I would like to save $on this purchase You can choose to stop receiving "pre-screened" offers of credit from this and other companies by calling toll-free 1- ###-###-####See PRE-SCREEN & OPT-OUT NOTICE on the credit card Terms and Conditions for more information about pre-screened offers Register now and save! (optional) Create a password and we'll save your itinerary and billing information in a secure profile Password strength strong prev buy my t icket s now Savings offered as a one-time statement credit to your new card Offer subject to credit approvalBenefits will vary depending upon the card for which you are approvedNot everyone will qualify for the priceline ***® Signature CardIf at the time of your application you do not meet the credit or income criteria necessary, we may not be able to open an account for you or you may receive a Platinum Card, which has fewer benefitsSee Terms and Conditions for information about the account terms and benefits that will apply if you are not approved for a priceline ***® Signature CardThis offer is available to new Cardmembers onlyFor information about rates, fees, other costs, and the reward program rules (including points accrual rate, bonus point awards, etc.) and benefits associated with the use of this credit card program, please see the Terms and Conditions Earning Points: Cardmember(s) earn "Points" in the following amounts based upon the types of purchase transactions charged to the Account: a)Earn five (5) points for every dollar spent on all eligible purchases made at priceline.com®Purchases not eligible will receive one point for every dollar spent using your card which includes: cruise bookings, non-Name Your Own Price® car reservations, and hotel reservations designated as Pay When You Stayb) Earn one (1) point for every dollar spent on all other transactionsThe following transactions are excluded from "Purchases" and do not earn Rewards unless stated: interest, finance charges, balancetransfers, convenience checks, cash advances and credit fees.Restrictions applyPlease see the Terms and Conditions for