Stahl Construction Company

Complaint: ***
I am rejecting this response because: I did not receive any credit. Furthermore, My goal with this was not moneyMy goal was for you to recognize your misleading site and horrible customer serviceWhen I arrived at hotel they were even shocked at the way I was treated and offered to reverse it on their endBut they couldn't because there was no reservation in their systemThey told us to stay without payment till they sorted it out It took days to sort out. I am fairly certain the hotel reversed the payment and they charged our card for room at a lesser rate. Even without all this trouble, it was a disaster because the hotel did not have our reservation upon arrival and check in took over an hour due to priceline.
Sincerely,
*** ***
3/18/

Complaint: ***
I am rejecting this response because:It is an unethical business practice to accept a business credit card that has been authorized online for prepayment and then reject it at the time of pickup
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This complaint was filed when we were advised that there were no rooms availableWe ended up getting a room, no thanks to PricelineHowever, Priceline lied in the original response, claiming they issued a refund.
Sincerely,
K*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Important Information About Your HotelThis confirms that Request Number *** for your hotel reservation has been cancelled as of 07/24/at 05:PMPriceline has processed the refund to your method of paymentYou can expect to see it posted to your card within business daysA summary of all charges related to this order is shown belowPlease note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.Total Original Cost (including taxes and fees and $priceline hotel coupon)$43.67($43.67)$0.00Hotel Cancellation Fee$0.00$0.00$0.00Total Charges to Credit Card:$Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

I have received the consumer’s additional commentsAs you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothing
we can add to what has already been stated in our previous correspondence
Upon review of the consumer’s selected reservation details, we have confirmed that
the guaranteed amenities listed on the contract page include free parking,
business center, free internet, indoor or outdoor pool and fitness center, and
do not include a guest rating of 9+The reservation that the consumer selected
does not offer a 9+ guest ratingAttached hereto is a copy of your contract
page disclosing the terms and condition of your purchase as well as the
amenities listed for your selected reservationI am sorry that Priceline is
unable to assist the consumer any further in this situation
Sincerely,
N
D’***
priceline.com

***We have received the consumer’s additional comments.
Correspondence was sent to the consumer on 3/4/advising the refund may
take 7-days for processing
Dear *** *** We
are contacting you today regarding your hotel reservation at the *** *** * *** - Chesterfield booked under Trip Number ***We are
writing to let you know that we have received your Revdex.com
concern in our Executive OfficesAs we understand, you did not use the
reservation and you would like to be refundedYour contract page indicates
that you selected a non-refundable, non-changeable purchaseAs an exception to
the refund policy, I submitted a goodwill refund request in the amount of $245.80,
which represents the total cost of your reservationThe refund request will be
reviewed by our management team and if approved, may take 7- business days
to be processedThank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices
3/8/
Complaint
I've been a Priceline Customer, for over yearsRecently, I booked a star hotel in London, with the name your own price option with booking # ***, for a total cost paid of $
Although this hotel is located in close distance to many attractions, I called Priceline Customer
Care line twice, and asked for it to be canceled and my $refunded , as this hotel does not feature many of the amenities of your typical Star Hotel, such as Gym, Business Center, and Traditional Concierge Service etc
I was told the Star Rating, is based on hotel location, staff kindness and cleanliness by one of the Priceline Reps
So, basically, I paid $for a bed, and complimentary breakfast, that's it
When I Called the Customer Care Line, I was told nothing could be done, as I chose the Name your own price option, I even emailed Priceline, with the same result, sorry no refundsBasically, I wanted to have it canceled and rebook another hotel through the site
Consumer Business Dialog

Dear Ms***,
We wanted to take this time to contact you in regards to
your rental reservation with *** Rent a Car booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive
OfficesAs we understand,
*** Rent a Car did not release your rental since they do not accept debit
cards for the security depositWe reviewed your reservation and verified that
our website provided you the information that the driver will be required to
present a valid credit or debit card in his/her name for the refundable security
depositIf the driver provides a debit card for security deposit, proof of
round trip airline travel may be required and any funds used for the deposit
cannot be accessed until after the car is returned
However, since you selected the option to present a
credit card upon pick up, our website did not filter the rental car companies
that do not accept debit cards
We contacted *** Rent a Car and confirmed that your
rental was not picked upWe have refunded your reservation minus a
cancellation fee of
$, this fee is equivalent to your offer price per
dayThe refund details are below:
Refund Amount: $
Refund Reference Number: ***
The charges to your credit card will be refunded and
depending on your billing cycles, you can expect this refund on one of your
next two billing statements
We apologize for the inconvenience and hope you find this
information helpful
Sincerely,
*** **
Executive Offices

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of USD
has been issued
Sincerely,
* ***
Priceine.com

Complaint: ***
I am rejecting this response because:I do not remember initialing after seeing the total charge including fees. I remember having to initial before submitting the bid. I also just wanted to know the breakdown of the fees which they continue to refuse to disclose even if I am no longer asking for a cancellation or refund
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your reservation at the *** * *** * *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We appreciate your business, and we
are very sorry that you have been disappointed with the way this matter was handledWe understand your concern regarding the star level of the hotel you receivedWe reviewed your reservation and verified you requested for a star property within the *** ** *** ***We reviewed your information further and confirmed you received a star hotel within the area you selected prior to purchaseWe were able to confirm, your reservation was entirely usedWhen you book a hotel express deal reservation, the name of the hotel will only be revealed after the purchase is completeDuring the booking process, we provide hotel chain or brand examples for illustration of what you may expect when choosing a star levelWe did indicate that the brands shown were only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain or brand will have the same star level ratingThe hotel you received met priceline's strict quality standards of a star property and we do feel that this hotel is properly rated through our system As a gesture of goodwill, here is a 15% Hotel Express Deal coupon that you can use on a future purchaseYou will need enter your Coupon Code, *** at checkout then, click "apply" and your discount will instantly be deducted from your room subtotalIt expires by 11:PM Eastern Standard Time on December 31, This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needsWe apologize, we are unable to provide any further compensations or refunds Thank you for your timeWe hope you find this information helpful Sincerely, *** *** Executive Offices

Dea* *** ***
Thank you for contacting us regarding your reservation
with *** Rent a Car booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting
a
refund on your unused rental car reservation
Prior to submitting your request we advised on the
contract page that rental cars are non-refundable, non-transferable and
non-changeable even if the reservation is not usedWe contacted the rental
partner and were advised that the reservation went unused; however, it was
non-refundableWe have contractual agreements with our partners that do not
allow a change or cancellation to a reservation once acceptedWe are sorry if
your plans changed; however, your reservation is non-changeable, non-refundable
and non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your rental car reservation with *** Corporation for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
We understand that you have issues with this rental car
reservation
We apologize for the confusionFor this reservation,
which was booked for a Mid-Size car, we stated the following:
Car type: Mid-Size
Car: *** *** or similar (Make / model not guaranteed)
The Intermediate/Mid-Size cars provided by our partners
normally have room for people and bagsThe examples of an
Intermediate/Mid-Size Car includes *** *** *** *** or similar
carsThe make and model examples shown on our website are only examples and we
cannot guarantee that you will receive either of these carsThe Rental
Companies decide which makes and models are intermediate/mid-size cars and will
provide you with one that is available at the time of your
arrival.
Please note that we have contacted *** Corporation on
your behalf and verified that they have provided you a *** ***, which they
classify as a Mid-Size carWe are unable to process a refund for this
reservation
We are sorry we did not provide you the answers you were
looking for and I hope you find this information helpful
Sincerely,
Jenn H***
Executive Offices

Complaint: ***
I am rejecting this response because: I was not aware of the coupon restrictions until after I booked the packageThis was the first time I used priceline for hotel reservationsThe only reason I use it this time I was sent a coupon for 15% off my next hotelI will accept this response but I do not agree with the outcomeI will not use priceline again for furtue trips I plan!!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Again, I contacted the hotel to cancel the reservation PRIOR to 12PMI was informed to contact the hotel by 12pm to cancel the reservation as PER PRICELINE, this MUST be done by the hotelHOWEVER< according to the hotel, PRICELINE MUST do the cancellation resulting in priceline being contacted for the cancellation and then being told AGAIN, that I have to call the hotelThis company continues to shuffle peoples phone calls so they do not have to provide money back to themI have used Priceline for many years and this is the 1st time I have had to cancel and will never use them againI have booked cruises, hotels, rental carsI will NEVER use priceline againI will make sure I pass the message on to friends and family as well
Sincerely,
*** ***

HelloPlease see our response to the customer below. *** *** *** Thank you for taking the time to contact us regarding your reservation at the ** Hotel *** *** for Trip Numbe* *** We are writing to let you know that we received your Revdex.com
concern in our Executive Offices. We understand your concern about the savings that you received compared to booking directly with the hotelThe savings shown on our website is a percentage of what you could save when you submitted your Hotel requestPlease keep in mind that Hotel inventory is constantly changing, and we do not guarantee that you will save a certain percentage when you purchased your reservationWe apologize; however, your purchased a restricted rateYour reservation cannot be changed, cancelled or refunded. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, *** ***Executive Offices

We further reviewed your concern and we understand that you were unable to use the last night of your bookingAs we verified from your hotel, your entire reservation was used and that no refunds can be processedHowever, we made a decision to process a refund of the last night of your bookingA refund for $was issued on February 1, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time. Thank you for giving us the opportunity to assist you and we thank you for your time. Sincerely, Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** *** *** *** *** *** ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
We understand that you have issues with this hotel
reservation
We attempted to contact you on June 2, in an effort
to address your concern; however, we were unable to speak with you at the
number you provided at the time you booked your reservation
We apologize for the confusionWe appreciate your
feedback and forwarded them to the appropriate individuals for consideration as
we continue to improve our service and avoid further confusion
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundableThe following amenities are
guaranteed on your reservation:
- Pet Friendly
- Indoor or Outdoor Pool
- Best Price Guarantee
- Free Parking
- Free Internet
We did not guarantee that the hotel will have both an
indoor and outdoor poolInstead, the hotel will have either an indoor or
outdoor pool
Our Best Price Guarantee applies to every Air, Hotel,
Rental Car, Cruise and Vacation Package sold on priceline.comIf you find a
lower price for the same itinerary, we'll refund 100% of the differenceTo
initiate your claim, you should call us within hours of booking on
priceline.com or up until midnight the day before travel if you purchase an
Express Deal or Name Your Own Price reservationThe lower price, including
taxes and fees, must be available to the general public for booking on a
website in the same currency, using the same form of payment and from the same
point of sale as your original reservation when you call usThe lower price
must be an exact match to the itinerary booked on priceline.com, including
offering of a comparable cancellation policyAdditional restrictions apply
The information about our Best Price Guarantee is
available online under the Frequently Asked Questions
https://www.priceline.com/help/#/faq/
We have contacted the Sandestin Golf And Beach Resort and
verified that they offer free parking, free internet (via WIFI connection) and
they have selected areas/rooms that they allow pets for an additional fee
The resort is indeed a privately and independently owned
properly/facilityIt is owned by Sandestin Golf And Beach Resort
Since we are unable to process a refund of the price
difference, as a one-time exception, we can cancel this reservation for a
refund so that you can book a new reservation directly with the hotel
Should you wish to cancel this reservation for a refund,
you may respond to this email or contact us directly at: 1-866-966-before
6PM EST today, June 2, Cancellation or refund may not be available after
this timeThe Executive Office hours are 9:a.mto 6:p.mEastern Time,
Monday through SundayYou will need to enter your Trip number, which is
when you contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
We look forward to assisting you and resolving your
issue
Sincerely,
Jenn Hapdus
Executive Offices

Thank you for taking the time to contact us regarding your reservation at the *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe tried contacting you today; however, we were
unable to reach you using the phone number you provided during the booking processDue to the nature of your concern, we would like to speak with you directly by phone We understand your concern about the confirmed star rating of your hotelWe indicated prior booking that if priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedWe also understand your request for a refund of the difference in rates between your booking and the offer from our Express Deals optionBased on the terms and conditions of our Best Price Guarantee, the lower price must be an exact match to the itinerary booked on priceline.com and must be available to the general publicSince the hotel name is not disclosed when booking from our Express Deals, it cannot be considered as Best Price Guarantee and you will not be eligible for a refund of the difference in ratesHowever; we made a decision to offer an exceptionWe can cancel your booking if you can contact us today, August 23, for a full refund Please contact us directly at: *** The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which is *** when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the *** *** ** *** Thank you for choosing to contact usI look forward to resolving your issue Sincerely, *** *** Executive Offices Update: The customer called and requested to cancel the bookingA full refund was processed on 8/Please allow 5-days depending on bank processing times

Priceline offers a variety travel service options, including our Retail service where consumers have the option to select specific room type accommodationsWhen selecting a reservation, and prior to purchase, the consumer is provided with the terms and conditions associated with each reservation
In this case the consumer selected an Express Deals/Name Your Own Price reservation that provided greater savings and less flexibility
On each consumer’s contract page, we place the following disclosure regarding this issue labeled under Important Information
Important Information
All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline
Can I request a specific room type?
Depending on the reservation you make, you may have the option to request a specific room type
When you make a reservation using our Retail service, you can select a specific bed type
When you make a reservation using our Name Your Own Price (or Express Deals when available) you will not be able to select a specific room type through Priceline
All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed
We are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
priceine.com