Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because: it states in the policy different from what the company states. It does not state the the same company must be used for the rental car. It simply states if you find a better price after booking.
Sincerely,
[redacted]

I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. The consumer’s contract page  discloses the following cancel policy listed
under booking conditions: Cancel Policy:  For the room type and rate that you have
selected. You are not allowed to change or cancel your reservation. If you
cancel your room, you will still be charged for the full reservation amount.
 Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. We
are sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
N. D[redacted]
Executive
Offices

Revdex.com:Priceline contacted me yesterday and said...

they credited me a full refund.  Revdex.com, thank you for your involvement, as I believe that your involvement encouraged them to do the right thing. The timing of this refund and their response is too coincidental.  I have reviewed the response made by the business in reference to complaint ID [redacted] and the resolution, which is a full refund, is satisfactory to me. 
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your reservation at The [redacted] Resort At [redacted] for Trip Number [redacted].
I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you found...

a lower rate on our site for the exact same itinerary you purchased and wanted a refund of the difference per our Best Price Guarantee. We are sorry that we cannot process a refund for you, at this time, per our Best Price Guarantee policy. The current nightly rate for the hotel you received is higher than what you have with your reservation.
Our system calculates that you saved $158.00 or 34.50%  based on the lowest published rate available at the time of booking. You would not have received these savings had you booked your reservation through the hotel or on another website. However, should you find online a lower rate for the exact same dates and hotel you have, please contact our Customer Service and provide them information of where you saw the lower price. With Express Deals or Name Your Own Price you have up until midnight, the day before you travel, to contact us and avail of our Best Price Guarantee.
For more details of the guarantee, please follow this link:  [redacted].
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,
Berna A[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you are still waiting for your refund for...

the cancelled hotel portion. I have reviewed your case with our Accounting Department and they confirmed that your $790.46 refund was processed back to your bank on September 27, 2017. Refund processing time varies so please check with your bank if you do not see your refund in your account within the next few days.   Lastly, as advised on our previous correspondence, you will be refunded for the price difference between your original and new hotel booking once the travel is completed. Refund will be processed after the scheduled check out date.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:No surprises! Total cost includes estimated hotel fees (e.g resort fees). Your total cost will never be higher than displayed above.*Prices are in US dollars.Important InformationAll rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed-------------my responseThere is a total cost and as it states in THEIR policy no extra charge all u have to do is request it through the hotel. Well there is an extra charge so now that does not make it with bid your own price
Sincerely,
[redacted]

Dear [redacted]We are contacting you today regarding your reservation
with [redacted] Corporation booked under Trip Number [redacted].We are
writing to let you know that we have received your Revdex.com
concern in our Executive Offices. As we understand, you did not use the...


reservation and you would like to be refunded.Due to the nature of your
concern, we would like to speak with you directly by phone. I attempted
to contact you today in an effort to address your concern; however, we were
unable to speak with you at the number you provided at the time you booked your
reservation.Please contact us directly at: ###-###-####. The Executive
Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday.
You will need to enter your Trip number, which is [redacted] when you contact
us. Please note that the number provided above is a United States phone
number, and you may incur toll charges when calling from outside the United
States or Canada.We apologize for the inconvenience and hope to hear
from you soon.Sincerely,Joe A[redacted]Executive Offices

We understand your situation and had reviewed your concern again to make sure that we have not overlooked anything from our end. We made a decision to refund the remaining amount of $68.78 as goodwill.  This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.   We will also make sure that your experience is documented. We have forwarded your issue, so we can avoid this from happening again in the future. Customers are our number-one priority and we work hard to make your experience a positive one.   We apologize for the inconvenience and we thank you for your time.   Sincerely, Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation at The [redacted] for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We...

understand that you have issues with this hotel
reservation.
 
Our records show that you opted to cancel this
reservation for a refund.
Please note that once canceled, this can no longer be
used or reinstated. If you still need a hotel accommodation, you may book a new
reservation online.
 
As an apology for this inconvenience, we are offering you
either one of the following options:
 
Option 1: A 20% coupon on a future Hotel Express Deals
reservation.
Option 2: A $50.00 credit towards a future Disclosed
Hotel reservation.
Once you book your new reservation, please respond to
this email with the new Trip Number so that we can process your $50.00 hotel
credit.
Please note, you must reference the original Trip Number
listed in the subject line of this email.
 
We look forward to assisting you and resolving your
issue.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Complaint: [redacted]
The trip number is [redacted]. Thanks!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  the issue at hand is not being addressed.  I know that the reservation was non refundable and nonchangeable.  What I'm trying to get u to recognize is that I was mislead regarding what I was buying.  On the website I clicked on the link to book the atrium view room.  That link sent me to another page where I went through with the reservation.  Unbeknownst to me, the link sent me to purchase a standard view room which was not what I wanted and I didn't realize this until I received the confirmation.  I know you think I just mistakenly clicked on the wrong button, but I went back through the process to pretend I was making another reservation and I verified that the website clearly stated "atrium view" beside the button that I clicked.  I feel that Priceline has deliberately made the process deceiveable, tricking people into thinking they are getting something that they are not.  I took a screenshot of the page, but no one at priceline.com would give me an email to send it to.
Sincerely,
S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I am very happy with the resolution made by Priceline and appreciate Priceline's team effort in getting this issue addressed. Sincerely,
S[redacted]

[redacted]   Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted]   We advise customers on the website when they request to add a night that:  If your request of additional nights is accepted you may have to...

check-out of your original room and check back in to a different room, and we cannot guarantee that you will be able to add night(s) for the same rate you paid for your original reservation. We reviewed your reservation details and verified your reservation was cancelled due to the quality of the hotel as requested. We are unable to offer additional compensation for your past reservation.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because: when the said page appeared on the computer , it only shows the portion where the initials are to be typed in (as if it is the same page where I entered $10 per day). Priceline knows exactly what kind of deceitful business practices they are participating in. I have no reason to lie about this. As the company can see, I've used priceline for hotels and cars for years and have never had this happen before. This will be my last time using them or recommending them to any friends or family members. I will also be telling everyone I know not to use Priceline for any travel needs. I am absolutely disgusted and will be going on every blog I can get my hands on to warn people of these practices!
[redacted]

Thank you for taking the time to read this email. I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices. I understand that you are not satisfied with the resolution that was provided. I did review your case again; however, we are truly unable to offer any refund or compensation. I have reviewed the process on our website and confirmed that option to enter the number of beds during the request process is not allowed. On our website, the only information that can be entered are the city and state, check-in and check-out date, number of rooms and number of traveler, with the latter being available only in case a published price hotel is selected. As mentioned on our previous correspondence, some Express Deal hotel rate we offer online provide our customers bed type choices, while some does not. In your case, I did review our record and confirmed that the Express Deal hotel rate you selected does not offer that option. As stated during the booking process, we only guaranteed that all rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline. I see that you saved 46.48 USD or 32.62% off of the hotel's lowest published rate available at the time of booking. Our hotel partner provided this discounted rate given the condition that the reservation will not be cancelled and that your specific bed type will be assigned at the property depending on their availability and discretion. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely,Executive Offices

Complaint: [redacted]
I am rejecting this response because:Date Sent: 3/21/2016 12:36:04 PM Complaint: [redacted] I am rejecting this response because: I would really like priceline to answer why the hotel has us down as all inclusive but priceline keeps saying it doesn't. We have confirmed with the hotel multiple times and everytime they tell us we are all inclusive and there is no problem. We gave all the money we had to priceline to book this all inclusive trip so everything would be taken care of while we are down there. Priceline is still saying it's not all inclusive and we can pay for everything out of pocket when we get there for the all inclusive and then request reimbursement. We paid an extra 696 dollars to get the all inclusive so where is that money going? Priceline is just keeping it and telling us we have to pay more and then request reimbursment? Which they will deny once we put the request in. That is why we paid for everything up front so we wouldn't have to deal with this. So priceline needs to honor what we booked without another dime from our pockets. We are not the ones who made an error or mistake, it is priceline and they need to fix it. Sincerely, [redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:when I chose the option the flight time was. ETween 10am and 6pm. When I called customer service right away I was on hold and then the customer service person changed the time. I never would have booked it if it wasn’t. I wasn’t going to pay 15$ and wait for my money to be put back in my card for something I am not at fault for. It made me totally recharge my schedule and cost me more than what the flight was. I have been a very loyal customer if Priceline until now. 
Sincerely,
[redacted]

Dear Ms. Little,
 
Thank you for taking the time to contact us regarding
your reservation at the Extended Stay America - Raleigh - North - Wake Forest
Road for Trip Number 11263332272.
 
We are writing to let you know that we received your
Revdex.com concern in...

our Executive Offices. Due to the nature of
your concern, we would like to speak with you directly by phone. 
 
We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation.
 
We understand your concern about the guest rating of your
hotel. We reviewed your reservation and verified that the confirmed guest
rating is currently lower than the guaranteed guest rating. Guest ratings are
dynamic and may change based on new customer reviews received. However, a decision
has been made to offer a one-time exception. We can cancel your reservation for
a full refund or you may decide to stay and receive 20% of your total hotel
charges.
 
Please contact us directly at: 1-866-966-7186 before May
21, 2016. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time,
Monday through Saturday. You will need to enter your Trip number, which is
11263332272 when you contact us.
 
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
 
Thank you for choosing to contact us. I look forward to
resolving your issue.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: I have been in contact with [redacted] and Priceline both in regards to this problem and feel it can be resolved quicker. Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]