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Stahl Construction Company

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Stahl Construction Company Reviews (4637)

Our record indicates that this matter has been addressed with the consumer.
 
The reservation has been cancelled and a refund for $98.24 was processed.
 
Sincerely,
[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because:Priceline.com told us twice that a refund would be issued. Once on January 26th, by email and again on March 25th by phone. I expect Priceline.com to issue the refund they stated we would receive.
Sincerely,
[redacted]

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The consumer selected a reservation offering the following
cancel policy:
Cancel Policy: For the room type
and rate that you've selected, you are not allowed to change or cancel your
reservation. If you cancel your room, you will still be charged for the full
reservation amount. I am sorry
that the consumer's selected purchase is non refundable and we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Hi.  Please see the response below that we have sent to our customer.  Thanks.[redacted]
*Thank you for taking the time to contact us regarding your hotel reservation at the [redacted]t under Trip Number [redacted] I am writing to let you know...

that we have received your Revdex.com complaint in our Executive Offices. I understand your request to cancel your reservation since you were under the impression that you are booking the [redacted]. I apologize for any confusion; however, we reviewed our system and were unable to find any records that we displayed a specific hotel prior to purchase. As indicated during the booking process, the hotel will not be revealed until after purchase.  I see that your reservation has already been cancelled with a full refund. Should you require additional assistance, please feel free to reply to this email. I hope you have a wonderful day. Sincerely, [redacted]Executive Offices

Thank you for contacting us regarding your air reservation with [redacted]s for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for any delay. As I understand, you are requesting for a...

refund of your ticket due to duplicate reservation with your [redacted] reservation with Trip Num[redacted]   Our ability to assist you is dependent upon the fare rules associated with your reservation. The fare rules are written and enforced by your confirmed carrier, and the rules associated with your tickets.    We researched your issue with [redacted]s and we verified that they are unwilling to refund your reservation because it was duplicate with a different airline.  However; we made a decision to offer you a one-time exception. We will cancel your reservation and request a refund of 281.05 USD. A Refund request to our accounting is already submitted for review. We will notify you about the status once processed.   We apologize for any inconvenience and we hope you find this information helpful.   Sincerely,    [redacted] Executive Services

I have
received the consumer’s additional comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion.
Unfortunately, there is nothing we can
add to what has already been stated in our previous correspondence.
In this instance, the consumer selected
Priceline’s Name Your Own Price ®service for greater savings, and
agreed to stay anywhere within mapping guidelines for
the area labeled [redacted] - [redacted] Area. We have confirmed that the [redacted] is located within the boundaries of the Name Your Own Price ® mapping guidelines for the area labeled [redacted] – [redacted]. I
am sorry that Priceline is unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com

[redacted]
I am rejecting this response because:Here is the problem.  I booked the tickets through k[redacted], which you own.  In [redacted] there is a field asking for how many adults and how many children up to age 11 so you think you are getting a children's fare. When I spoke to your Priceline representative I asked her specifically if I purchased 2 children's fares that I stated on [redacted]  She told me to hold and after several minutes came back on the phone and said I purchased adult fares.  If you do not accept children's fares, why did she have to even check?  Seems very fishy to me.  Feel free to check the recording and see if I am right! 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It's not FAIR / RIGHT !  It's ridiculous. Priceline should NOT charge anybody for NO SERVICE render. This company SHOULD give my money back, NO valid reason to keep it. We DIDN'T get any service from  them at all. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

After careful review and deliberation we have processed a refund of $660.80 for the new airline ticket you bought. Since you are unable to provide receipts for the additional expenses the passenger incurred, we have processed a refund of $425.00 as a gesture of goodwill back to the original card...

used. This will be a total refund of $1085.80. We process the refund in our system within one business day however, processing time varies by bank.   Thank you for you patience while waiting for us to resolve the issue for you.    Sincerely, [redacted] Executive Offices

[redacted]   Thank you for contacting us regarding your hotel reservation with the B[redacted]or Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, the hotel did...

not have the guaranteed non-smoking room that was reserved and you were placed in a smoking room.   We apologize for any inconvenience this has caused. We have contacted the hotel and verified that the reservation was used however the incorrect room type was provided. We have processed a refund for 20% of the total amount charged because we value your business. A refund in the amount of 42.69 USD was issued back to the same card that was used to place the request.   Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for any inconvenience and we thank you for your time.   Sincerely,   [redacted] Executive Care

[redacted] Sent: Tuesday, May 02, 2017 5:13 PM To: [redacted] Subject: Issue with business resolved   Hi there,   I filed a complaint against Priceline.com. It said that if my issue was resolved, that I should contact the Revdex.com. The kind...

workers at hotel itself resolved my issue and Priceline is now issuing a refund because of their help. Thank you for all your help. [redacted] My Complaint # [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me.
I also work during the day and was in meetings when I received the phone call.  I cannot answer my phone at work and it's a busy time for us.  
Sincerely,
[redacted]

I am sorry that the consumer was unaware that
all rooms will accommodate up to 2 adults.
 
 On each
consumers’ contract page we place the following disclosure regarding this
issue labeled under Important...

Information.

Important Information
 
All rooms are
booked for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.
·       
Double Occupancy
·       
All rooms are booked for double occupancy (i.e. 2 adults). Accommodations
for additional guests are not guaranteed. Some hotels may not allow extra
guests. If your hotel does allow extra guests, there may be additional
charges. These charges vary and will be payable directly to the hotel.
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase.
 
I
hope you find this information helpful and we appreciate the opportunity to
clarify this matter.
 
Sincerely,
[redacted]
priceline.com

This checkout page for trip number [redacted] was submitted on
2015-04-01 21:50:06
































Please Review Your Request













































2½ Star Moderate-Plus Hotel




















Which hotel will I get?

Check-In Date:

Thursday, April
9, 2015

Check-Out Date:

Friday, April
10, 2015

Region

[redacted]

City Areas:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed
late night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

1











 























Offer Price Per Room, Per
Night:

US$ 115.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 115.00

Taxes
and Service Fees:

US$ 31.37

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 146.37

Have a coupon code? Apply
Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.



We Recommend Trip Protection
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·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A
real person available to assist you any time of the day with last minute
flight or hotel changes, luggage locator services, cash transfers, medical
assistance services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special
needs (including preferences for smoking or non-smoking rooms) should
be requested through your confirmed hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do
not check-in on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.
If priceline accepts your price, priceline will book
your reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in
could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or
may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this Name
Your Own Price request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your
offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your PayPal account will not be
charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional
hotel specific service fees or incidental charges or fees that may be
charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees)
or optional (parking, phone calls or minibar charges) and are not included
in your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






Initial Here:

I have read, accept and agree to abide by priceline.com's terms
and conditions, privacy policy
and the travel insurance Description
of Coverage. I have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy
policy.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted]nd find my account has been credited finally. However, the numerous calls, delays and roadblocks placed in my path were awful. This is some of the worst customer service I have ever received for something that should have been an obvious quick fix. The business acted like they were doing me a favor by returning my money - something they sold me after they told me their was no sale. Priceline has lost a customer and probably several as I can not recommend them.
Sincerely, and thanks for your help,
[redacted]

Hi. We have spoken to the property and they have allowed us to cancel at no charge to the guest.      We have cancelled the reservation and notified the guest via email.  Thanks.

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand that you...

have issues on this hotel reservation.
We apologize for the inconvenience. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. In addition, the only time that you can purchase the travel insurance is when you submit a Hotel request on the website. If you are still interested in insuring your trip, you may visit [redacted]. We are not affiliated with these sites, but we are aware they offer insurance for travel related itineraries.
I hope you find my reply helpful and we thank you for your time.
Sincerely,
Jenn H[redacted]
Executive Offices

Booking.com worked directly with the customer on this issue. The customer was provided an alternate accommodation. However, it was to far from the airport where the original hotel was located.They refunded an extra $30.00 as goodwill for the inconvenience. Sincerely, Executive Offices

RE: rentalcars.com purchase -  Account Number: [redacted]
 
 
According to the consumer, she/he purchased a reservation with
rentalcars.com.
 
Priceline does not have access to purchases made directly with
rentalcars.com.
 
Please contact...

rentalcars.com directly for any assistance relating
to rentalcars.com purchases.
 
[redacted], Operations Director at: [redacted]
 
Website:
www.
rentalcars.com
 
[redacted]
Operations Director
[redacted]
Website:
[redacted]
 
E – [redacted]
T - +[redacted]
M - +[redacted]
F – + [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

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Address: 5755 Wayzata Blvd, Minneapolis, Minnesota, United States, 55416-1218

Phone:

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Web:

www.priceline.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Stahl Construction Company, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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