Stahl Construction Company

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices. As we understand,you're not satisfied with the savings for your reservation and that yourcard was charged for $91.15.The savings percentage is based on savings for this deal on the day...

ofbooking. However, since it is past that date, we will not be able tocompare rates between our site and the hotel's. Our record indicatesthat you saved 8.43 USD or 11.24% off the hotel's published rate. Wecontacted the hotel and they advised that your reservation was used. Weapologize; however, we are unable to process a refund.We checked our records and it shows that we only charged $87.72 for yourreservation. For us to further research your issue, please provide us acopy of your billing statement showing the charge of $91.15. You mayreply to this email and send it as a PDF or JPG attachment or you canfax it to ###-###-####. Once we received the information, we will reviewfurther and contact you back for any updates.We are sorry we did not provide you the answers you were looking for andthank you for your time.Sincerely Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory, only because I have already found a better priced flight, on the evening before, so it does not matter anymore, for me.  But if someone else was looking at the same flights on their web sights, I am not totally convinced.  Especially when they give a response about additional taxes, possibly being the culprit.  If you see the attached document you will note that one price is $501.00.  That is the first two pages.  Even if you were to add additional taxes, it would not equal the other price.  And when you continue looking at this document, the last four pages, the price of $605.60 starts off with a base price of $583.00.  So again I do not agree totally their explanation.
Sincerely,
Steven W[redacted]

We reached out to the hotel and they allowed for an exception to the non-refundable policy. This has been refunded in full,  $391.96 was processed. Please reach out to your bank if the refund does not post within the next couple days.SincerelyExecutive Office

We apologize that you were unhappy with your hotel accommodations and that the hotel fell short of your expectations. We evaluate each participating hotel on many criteria, including cleanliness, guest satisfaction, d?cor, etc. We appreciate your feedback and contacted the appropriate people at the hotel to share your concerns. We apologize; however, we are unable to refund your reservation.   As an apology for the inconvenience, we are providing you a coupon that you can use on a future Hotel Express Deal reservation on our website. The coupon will provide a 15% discount excluding taxes and fees. Below are the details of the coupon:   Coupon Code: [redacted] Expiration Date: September 30, 2018   We are sorry we did not provide you the answers you were looking for and thank you for your time.   Sincerely,Executive Offices

Dear Ms. [redacted],
Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are unhappy that the hotel will charge an...

additional fee for 2 beds and additional guests.
We reviewed your reservation details and confirmed you initialed and agreed to the contract page that stated your room will accommodate up to
2 adults. We provide a hyperlink to click on and view that the hotel may charge additional fees for any special requests or additional guests. We are sorry if you are unhappy with the hotel you were provided with; however, your reservation is truly non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Teddi C[redacted]
Executive Offices

[redacted]
* Thank you for taking the time to contact us regarding your unconfirmed airline reservation for Trip Number [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you were authorized...

for this unconfirmed reservation. We apologize for the inconvenience. Please know that as part of each request process on our website, we authorize the card through our system before booking with the airline to determine if the bank will accept the charge. Depending on the bank, authorizations are removed within 3 - 7 business days. However, if you would like us to remove the authorization, we can try contacting your bank for assistance. Kindly supply the following information below.   Account Holder Type of card (Credit or Debit card) Name of bank Banks phone number Amount authorized   Once we have the information, your bank will be contacted.   I look forward to hearing from you.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: it does not address the issue of # full refund! I spoke with the manager at the best western in new jersey ans she said she had no issues with me cancelling or of me getting a full refund. Of course she doesnt work for priceline.  I already received a refund from allianze insurance of ten dollars.  This is unacceptable to have to pay for a service that will not be needed! 
Sincerely,
[redacted]

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. It is the sole
responsibility of each passenger to secure and present the required valid
documentation. I am
sorry that Priceline is unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted],
 
We are contacting you today regarding your rental car
reservation with [redacted] Corporation for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that...

you
would like to get a refund of your reservation. We contacted [redacted] Corportation
and verified that your reservation has been cancelled in their system. A refund
for $197.04 was processed today, May 8, 2015. We will issue a refund to your
bank within one business day. Your bank will then post it to your account and
their processing time varies, so please check with them if you do not see the
refund in your account within a few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted],
 
Thank you for taking the time to share your recent priceline.com experiences with us. 
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize that we were unable to book your reservation and...

we are unable to provide your request to book you the rate you found.
 
Our booking system is linked to our travel partners' booking system, just as any other Internet travel service or travel agency. Regrettably, there are occasional time lags, which impact true reservation availability. What this means is that listed reservations may not actually be available because they have not refreshed their reservation system database at the time we access it. This time lag is common throughout the travel industry and is not unique to us. While it is rare that this happens, it appears that due to changing inventory the reservation we offered was no longer available at the time we attempted to book it.
 
You can review the list of remaining itineraries and try again. Please be sure to start a new search from the home page, instead of using the back buttons. This will reduce the likely hood of seeing the same itinerary again, although it?s possible the same itinerary may displayed and may or may not be available. Please be reminded that prices are not guaranteed until purchase is complete
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

Complaint: [redacted]
We have had so many issues with Priceline and spent so much time getting this resolved that I prefer to wait until we have completed the return trip to mark this complaint complete   The return trip is Jun 9  
Sincerely,
[redacted]

I am writing to let you know that we have received your Revdex.com concern in our Executive Offices. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. This information was presented to you prior to purchase when you were asked to...

review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. Despite of the restriction, as a one-time courtesy, your refund has been processed. A refund for $183.40 was issued today, January 8, 2018. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find this information helpful and we thank you for your time. Sincerely, Executive Offices

We are sorry that the consumer's purchase no longer qualifies for a best price guarantee.
 In accordance with our price guarantee policy, the consumer  must contact us within 24 hours of booking to initiate a claim.
However,  as an exception, the consumer was offered the option to...

cancel the hotel portion of the vacation package.
 
Sincerely,
N D[redacted]
Priceine.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. Frank,
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] - [redacted] under Trip
Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com complaint in our...

Executive Offices. We understand your
concern regarding the accessibility of the pool at your confirmed hotel.
In addition, we understand your concern regarding the
Guest Score of the hotel falling below the guaranteed rating of 8/10 or Higher.
Guest ratings are dynamic and change based on new customer reviews received.
We appreciate you have taken the time to share your
feedback, and please be assured that we are working with our hotel team to
update our amenity information for this hotel. Our records indicate that you
have opted to cancel your reservation. We see in our system that a full refund
has been processed to the form of payment you used to book your reservation.
 
Again, thank you for your time and we hope you give us
another opportunity to serve you better in the future.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:I did find insurance on [redacted] which more than double what I would have paid with you. One of the main reasons I wrote to the Revdex.com was not the fact that I couldn't get the insurance. It was the way your team handled the situation. If you review the phone records I was argued with by several different reps one who kept insisting that I was wrong. While I was on the phone with him I went to the app and tried to make several different reservations without actually booking them to make sure that the insurance was not offered to me as it was not when I made my booking on the app. There was no option for the insurance during any of those sessions on the app, but if I went to the website either on my phone or computer it was clearly an option on the exact same bookings. I did not appreciate the fact that I was looking at the screen in front of me and he was telling me that insurance is always offered when it was not. I asked you to do a simple thing and add the insurance for me to protect my nonrefundable trip in case of incident but you could not do this for me. I was never offered insurance on the app and this was a problem since these types of booking should always be given the option to buy insurance to protect the consumer in the event of incident if they so desire.  
Sincerely,
[redacted]

I
have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Cancel policies apply to all purchase dates.
I am sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] under Trip Number
[redacted]72.
 
I am writing to let you know that we have received your
Revdex.com complaint in our Executive...

Offices. I understand your
request for a refund because the hotel charged your personal card for your
prepaid priceline reservation.
 
We have contacted the [redacted] and
confirmed you were charged in error. The hotel has agreed to process a refund
to your credit card for $238.16. We have reviewed the proper guest billing
procedures with this hotel property to ensure that this mistake does not occur
again. We apologize for any inconvenience this has caused, and we would like to
issue a partial refund of $56.04 as a gesture of goodwill.
This refund will be processed through our system within
one business day. If you need to check the status of your refund after a few
business days, please contact your bank directly to inquire about their processing
time.
 
I hope you have a wonderful day.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:Simply stealing my money and refusing to give it back doesn't mean that the case is closed....sorry. I didn't realize...

that I was doing business with a mob boss. I hope that the Revdex.com will consider dropping their rating since they show absolutely no concern on dealing with this matter. Not only that, they are allowing scam businesses to use their website to conduct scams on people. They are fully aware of this and are not only complacent, but aid in letting scam hotels steal money from, their clients. Since Priceline stole my money, I have already booked 3 trips through [redacted]hanks Priceline for showing your true colors or I would have never discovered way better deals and way better customer service with another travel booking agency. I have spent (wasted) tens of thousands of dollars with Priceline over the years and never had a problem with the customer service until now, so you can keep that little $88 that you stole and consider the scam hotel "[redacted] Worldwide" a valuable asset to your company But I guarantee that you will lose many more customers in the future behind that scam hotel. My co-worker was about to book through you today and I stopped her and helped her book a rental car and room in [redacted] through other websites. I'm hoping to make you lose way more than the $88 that you stole form me. I won't stop helping my friends and family from booking through other websites until I get my money back, so if that's never, I'll never stop.
Sincerely,
[redacted]

The customer was contacted via phone and offered a refund.  Sincerely,[redacted]Executive Offices