Stahl Construction Company

Below is a summary of our communication with this customer. I called [redacted] and advised that the total charge for the same exact room from millenniumhotels.com is $387.10. I informed that customer that even with the 10% discount, the amount would come down to $348.39 which is still higher...

compared to what he booked on our website which is $343.27. I also informed him that we checked the itinerary of his colleague ([redacted]) which has a cheaper rate, we see that it was booked through our Express Deal option with a different number of nights. I advised that the cheaper itinerary must have the same exact details as his original booking. The customer advised that he sent an email with a screenshot showing a cheaper rate. I checked his email and see a rate of $296.10, but could not verify if it is for the same itinerary, since the dates, room type and applicable taxes does not show. I apologized to [redacted] if we could not refund the difference.

In order to locate the referenced reservation and review this matter, please provide the 11 digit Priceline request number, as well as the email address that was provided at the time of purchase.
 
Thank you,
N D[redacted]
Priceline.com

Revdex.com, Inc.
 
We have received the
consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. We
are sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-04-23 17:34:05









 






















·       


4
·       


2

·       


AUTO
·       


AC
Unlimited Mileage
Compact Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Friday, May 01, 2015, 12:30 AM
Drop-off Date & Time: Saturday, May 09, 2015, 09:00 AM
Driver Info: [redacted], Age: [redacted]
Rental Car Company:


Total Charges
9 Days at: $24 /day



Total:$367.51
Summary of Charges
Your Price Per Day: $24 (per day)

Total Rental Days:9
Subtotal:$216
Taxes and Fees: (details)$151.51
Total Charges: $367.51
Best Price Guaranteed
Prices are in US dollars.


Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your offer is
accepted, we will immediately lock in your reservation and charge your form
of payment. If your offer is not accepted,
you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Dear Mr. [redacted]
Thank you for taking the time to contact us.
We are writing to let you know that we received
your Revdex.com concern in our Executive Office.
We apologize for the difficulty you encountered.
We understand your attempt to book a hotel reservation on August 15, 2016 was
rejected; however, an authorization was placed and was not released back to
your account. In order to process your request, we authorize your card to
determine if your bank will accept the charge; however, because your request
was not accepted, you were not charged. Depending on your bank, and in most
cases, authorizations are removed within three to at most seven days. To review
your issue further, kindly send us a copy of your credit card statement showing
the authorization. You may send it as an attachment in reply to this email. The
attachment needs to be a PDF or JPG file no larger than 2 megabytes. Also, you
may send it to fax number [redacted]
We hope to hear from you soon.
Sincerely,
[redacted]
Executive Offices

Fro[redacted]e [m[redacted]] Sent: Wednesday, January 04, 2017 2:23 PM To[redacted] Subject: Additional Material for #Complaint ID: [redacted] against Priceline   Hello,   I realized something I need to add to  #Complaint ID: 11910528 against...

Priceline about reservation 296-873-103-51. Priceline has very deceptive sales practices. My hotel was shown to be an 8+ customer review under "guaranteed" amenities but the hotel I was given, only have a 6.9. The customer service rep tried to tell me it isn't in the contract. Well, it was in writing when I was booking. Desired result is still refund.   Thanks for adding this to my file.   Best, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted]-on-the-lake booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. As we understand, you
were unaware that the charges will be in US dollars and you would like to be
refunded for the difference.
 
We checked our records and verified that it's stated in
the summary of charges of your contract page that the prices are in US dollars.
This information was provided prior to booking. For future reference, there's
an option to change the currency of the prices and it's located in the top
right corner of the page.
 
As a gesture of goodwill, we submitted a refund request
in the amount of
141.33 [redacted] for your reservation. The refund amount is the
difference between US and [redacted]ollars based on the exchange rate at the
time that you booked the reservation. The refund request will be reviewed by
our management team and if approved, it may take 7- 14 business days to be
processed.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

We are writing to you regarding your reservation [redacted] at [redacted] check-in date 2017-08-14, and check-out date 2017-08-15. As per our conversation, I apologize for the continued dissatisfaction with our service in this situation. Please note that we are more than happy to look...

into covering additional costs that were incurred as a result from the relocation. In this case: Original price with taxes included was: 166.19 USD Alternative price with taxes included was: 170.19 USD The difference was: 4 USD. We offered 20 USD and on top of that I offered an additional 20 USD for the extra driving and inconvenience. I have provided a full report to Priceline as well as the Revdex.com and our offer of 40 USD goodwill gesture still stands should you wish to accept it. You need to confirm your acceptance as a reply to this email and we will proceed with the payment. Please confirm your acceptance within 48 hours. I am sorry to inform you that after this deadline (48 hours), this case will be closed. Please feel free to contact us with any additional questions.  Kind regards, [redacted]

I have received the consumer’s additional comments and have again
reviewed this matter. According to the consumer, she selected a reservation and
provided payment/account information; however, states that she was unaware that
she selected a prepaid reservation, and her account would be charged for the purchase
upon booking. The consumer states that she incurred overdraft bank fees as she
was unaware that she selected a reservation whereby full payment is required
upon booking. The consumer is requesting a refund for her overdraft bank fees alleging
priceline did not disclose that her account/debit/credit card would be charged the total cost at time of
purchase, and full pre-payment is required upon booking.
Attached hereto, is a copy of the consumer’s contract authorizing
the terms and conditions of purchase.
Listed directly under BOOKING CONDITIONS, priceline discloses the
following:
BOOKING CONDITIONS
·       Rate Description: Websaver - Full pre-payment
required upon booking.
 ·       Cancel Policy: We understand that your travel plans may change. That's why priceline
doesn't charge you a change or cancel fee. For the room type you've selected,
you can cancel your reservation for a full refund up until noon on Thursday,
August 11th (local hotel time). If you decide to cancel your reservation
anytime between noon on Thursday, August 11th and noon on Friday, August 12th
(local hotel time), the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Friday, August
12th). Guarantee Policy: Reservation is guaranteed for arrival on the confirmed
check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion of
your reservation will be canceled and you will not be entitled to a refund.
   ·       Your credit card is charged the total cost above
at time of purchase. Prices and room
availability are not guaranteed until full payment is received.
 
·       All rooms are booked for double occupancy (i.e. 2 adults)
and accommodations for more than two adults are not guaranteed. The reservation
holder must present a valid photo ID and credit card at check-in. The credit
card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout.
These charges may be mandatory (e.g., resort fees) or optional (parking, phone
calls or minibar charges) and are not included in the room rate.
 As noted on the consumer’s contract page for her selected
room rate, the booking conditions clearly disclose, prior to purchase, that full
pre-payment is required upon booking and your credit card is charged the total
cost at time of purchase. We are unable to provide a refund of the overdraft fees
incurred by the consumer for this booking.

We have reviewed your refund status request for Request Number [redacted].   Your request for a refund has been granted. A refund of 742.76 USD will be issued for your airline tickets, which equates to a refund of your original purchase price minus a cancellation penalty of 400.00 USD .The...

following fees are non-refundable- Processing Fee-7.00 USD.    A refund will be processed by our accounting department within 1 business day and will appear within your account in 1 - 2 billing cycles. If you do not see this refund within 1 - 2 billing cycles, we suggest you contact your bank directly to determine the status. We apologize for the delay and thank you for giving us a chance to assist you.   Sincerely,  [redacted] Executive Office

Dear Mr. [redacted],
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your vacation
package reservation booked under Trip Number [redacted]. As we understand, you
haven't received the complete refund for your reservation.
 
Our Accounting Department has verified that the
additional refund of $5.96 for your hotel reservation was processed back to
your account last June 10, 2015. We also verified that there's a $15 cancel fee
for your rental car reservation. As a courtesy for any inconvenience, we have also
refunded the $15 cancel fee and therefore a full refund for your reservation.
Please contact your bank directly if you don't see the refund posted to your
account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:As I have said, I did not select a Specialty Vehicle during my reservation online. I have tried to duplicate this option on the Priceline website and it is not possible.  Second, as I have also stated, the Thrifty representative said that my reservation was NOT for a specialty vehicle within their system, but a "Manager's Special" which for them has a different definition.  As vehicle that is listed as a Specialty Vehicle as what Priceline is claiming my reservation was listed as would be a truck or other such specialty car.  A compact vehicle is NOT considered a specialty vehicle by Thrifty or within the rental car industry.  Therefore if my reservation was listed as a specialty vehicle, as a consumer it would never be assumed that I would be receiving a compact vehicle or anything other than a larger more 'special car type'.  It's false advertising to claim that I signed up for a "Specialty Vehicle" but then switch the definition of the widely accepted definition of the car type and indicate that it is within Priceline's definition to say that I got the vehicle that I signed up for. I do not believe any other customer who received an email indicating they reserved a "specialty Vehicle" would consider a compact car or any vehicle the rental car company has available at the time as the vehicle they were reserving.  As a result it is deceptive to indicate that I should have been aware that I would be receiving any vehicle of [redacted]s choice when the company representative themselves did not agree with Priceline's definition of Specialty Vehicle nor was the vehicle listed as a Specialty Vehicle car type within the Thrifty system.
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. According to the consumer, more than one year ago, on April 12, 2014, she selected [redacted] Airport, and claims that Priceline changed her selected airport to [redacted] Airport.  Therefore, the consumer is requesting a refund for her ticket purchase from April 2014.  The consumer states: “On 4-12-2014, I purchased a plane ticket thru priceline.com, departing from [redacted], to what was suppose to be arriving at [redacted] International Airport. At the last minute, before my ticket purchase was made final, Priceline automatically changed my arrival Airport to [redacted] in Austin Texas, instead of what I selected, which was [redacted].” Please note that the consumer selects, and also authorizes the departure and arrival airport(s) prior to purchase. Priceline cannot change the airport(s) selected and authorized by the consumer.  Additionally, once the consumer selected the travel details, including the selected airports, the consumer was presented with a contract page disclosing the details of her reservation, including her selected departure and arrival airports, and authorized the purchase. I am sorry that the consumer’s selected reservation from more than one year ago (April 2014), is non-changeable and non-refundable and we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your reservation at the Four Points By [redacted]n for Trip Number [redacted].   We are sending this email to inform you that your refund has been processed. A refund for 75.97 USD was processed today, July 22, 2017....

The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   We apologize for any inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] - North Albuquerque under Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I...

understand your request for a refund since you booked our offer that advertised a casino but your confirmed hotel does not have a casino at the property.   We apologize for any inconvenience this has caused. Please be assured that we are currently working with our hotel partner to update their amenity information to avoid future confusion. I do see that your reservation has been cancelled for a full refund.   I hope you have a wonderful day, and please feel free to reply to this email if you have additional questions.   Sincerely,  [redacted] Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Upon careful review of the consumer’s claim, our records confirm that the customer was notified of
the schedule change. Additionally, our
documented...

case history confirms
 that the
customer viewed the itinerary online on the day the notification was sent.
 
Additionally, the consumer’s confirmation
page discloses the following information.
 
Airline Information



·       
Since airlines change flight schedules from time
to time, it is the passenger's responsibility to call the airline and confirm
flight information prior to each departure. We recommend that you arrive at
the airport a minimum of 90 minutes in advance of departure for domestic
flights, and at least 2 hours in advance of departure for international
flights.

I appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com

Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you decided not to use this reservation due to the wrong date that was booked. I have reviewed your reservation in our system and our record shows that your hotel's check in date was supposedly for December 22, 2016, not December 21, 2016 as you mentioned on your complaint. Also, while it is correct that the check-out date was booked for December 26, 2016; it was only because your departure time from [redacted] International Airport was 2:28 AM of December 26, 2016. Please note that the property's check out time is 12:00 PM. Your hotel reservation will always follow your flight reservation schedule. Also, should we reserved you to your preferred hotel schedule, you will have to leave the property on or before 12:00 PM of December 25, 2016, making you wait for your flight schedule for 13 hours with no place to stay.   Our record shows that when you contacted us last December 18, 2016, you were advised by one of our representatives that your flight reservation can be cancelled and refunded up until December 19, 2016 11:29 PM. Our record shows that we were not contacted again prior to the cancellation deadline that was provided. We have contacted the airline and unfortunately, no refund was approved. As for the hotel booking, we were able to contact the property and they agreed to refund your reservation less one day cancel fee per room. The hotel portion was already refunded in the amount of $1,103.40.   Your refund will be processed by our system back to your bank within 1 business day; however since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few business days.   Thank you for your patience while we resolved your issue, and I hope you find this information helpful.   Sincerely,[redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:This response does not do anything to help the situation. I'm losing 50% more money to priceline over a greedy error. They won't match the actual price of the trip and they will not match the hotel offer to give $75 in food for each night purchased. Offering to let me cancel my hotel room is the same as putting money in my left hand and asking for it out of my right hand. I never realized that a business guarantee could be good for only one day. It's one thing to over pay for (what is actually a $600 trip, I paid $900 +) a trip by let's say $50 or so, but over $300? You've got to be kidding me. They act like they didn't know it could be found this cheap. I will remember this. And so will the
Sincerely,
[redacted]

Dear Ms. H**,
 
We are contacting you today regarding your reservation at
the [redacted]ooked under [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand,...

you
canceled your reservation directly with the hotel; however, they did not allow
a refund. We apologize for any inconvenience this may have caused.
 
 
We contacted the hotel and verified that your reservation
has been
canceled in their system. The hotel did not allow a
refund; however,
they agreed to reinstate your reservation. They advised
that they
created a new reservation for you as a one time
exception. If you would
like to confirm your reservation, please contact the
hotel directly at
[redacted]. Please provide your new hotel
confirmation which is
[redacted] when you call them. I apologize; however, we
will be unable
to refund your reservation.
 
We apologize for the inconvenience and thank you for
giving us the
opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
 
With
Priceline’s Name Your Own Price service, the consumer agrees to stay in a
property located anywhere within the shaded area disclosed on the website for
the consumer’s selected area(s).
 
Priceline clearly discloses
that we will find...

a room in a hotel willing to agree to your offer price in the
shaded area displayed on the priceline.com website for the consumer’s selected
area(s).
The [redacted], located at [redacted], is clearly located in the shaded area of the mapping
guidelines for the area labeled [redacted] Area.
Consumers who wish to stay in a
particular property/location, i.e. on the beach, have the option to select  a hotel from our Published Price service  where consumers see a list of competitive
prices across a wide range of hotels and can choose his/her exact price and
hotel, including hotels located on the beach.
We appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com
This
checkout page for trip number [redacted] was submitted on 2015-07-01 21:23:12







Please
Review Your Request











































3 Star Upscale Hotel




















Which hotel will I get?

Check-In Date:

Tuesday, August
18, 2015

Check-Out Date:

Thursday, August
20, 2015

Region

[redacted], **

City Areas:

[redacted] Area
[redacted] Oceanfront

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times **ry by hotel

Room 1:
[redacted]

Number of Rooms:

1

Number of Nights:

2







Promo error: Error in response. Status:
ERROR, Error: PROMO_ERROR/Express Deals@reg; reservation required
Offer only available to transactions with a sub-total of at least $249.
Check-out on or before 7/31/2015 required
Only available when used through participating partner websites.
Ajax Status: success





 










































Offer Price Per Room, Per Night:

US$ 120.00

Travel
Insurance:


US$
10.00






Subtotal:

US$ 240.00

Taxes and Service Fees:

US$ 51.80

Priceline Hotel
Coupon:

-US$ 0.00

Total Room Charges*:

US$ 291.80

Apply Coupon

Hotel Fee:

US$ 4.50

Total Cost*:

US$ 296.30

Have a coupon code? Apply Remove Coupon
Express Deals@reg;
reservation required
Offer only available to transactions with a sub-total of at least $249.
Check-out on or before 7/31/2015 required
Only available when used through participating partner websites.

No surprises!
Total cost includes estimated hotel fees (e.g resort fees). Your total cost
will never be higher than displayed above.
*Prices are in US dollars.



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hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


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per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a **lid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives.




Initial Here:

I have read, accept and agree to
abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read,
accept and agree to abide by priceline.com's terms and conditions and privacy policy.