Stahl Construction Company

Compl[redacted]
I am rejecting this response because: part of my issue was the fact that I didn't appreciate canned responses for a situation that didn't merit it. The fact that this is a canned reply with no real mention of what I went through is even worse. 
Sincerely,
Ti[redacted]

Dear [redacted],
We apologize if you are dissatisfied with our Best Price Guarantee policies.
We once again searched for the same itinerary on [redacted] Airlines' website, and
found that the total cost for the identical itinerary available is $ 2,047.80,
which is higher than the price we...

offered for your reservation. Therefore, no
refund is due.
If you would like to review the full details of our Best Price Guarantee, please
click on the following link or, copy and paste into your web browser[redacted]
Thank you for choosing to email us today.
Sincerely,
[redacted]
Customer Service Specialist
 
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[redacted]   Thank you for taking the time to contact us regarding your hotel reservation at the Lexington Inn And [redacted] for Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices....

  We understand that you have issues with this hotel reservation.   Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. The hotel name is revealed after purchase. All rooms will accommodate up to 2 people. Any Special requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.   In addition, the hotel you will receive will include the following amenity:   No Smoking Rooms/Facilities   This means that the hotel you will receive will have a non-smoking room. However, this does not guarantee that the room you will receive will be a 2-bed, non-smoking room.   Once your reservation is confirmed, you still need to request a non-smoking room with 2 beds directly at the hotel and this is not guaranteed as this is at the hotel's discretion. This also depends upon availability and the hotel may charge an additional fee for the request.   We are unable to change any part of this reservation. For your reference, a copy of the contract page has been sent in a separate e-mail. The contract page disclosed the terms and conditions of your reservation.   However, as a one-time exception, we can cancel this reservation for you to book a 2-bed, non-smoking hotel room reservation. Should you wish to cancel this reservation, please respond to this email before March 17, 2017. Cancellation or refund will not be available after this date.   I hope you find this information helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: every day that I reopen the app or start from scratch on the website the same price is listed for the hotel. I just now this morning several days later have gone through the same peoccess only to be denied again. If you do not have the inventory or ability to list this property at that price why does it keep showing up? I have screen shots to show you advertising the same price on a daily basis and time and time again you cannot provide what you are advertising. I understand this could happen with price fluctuations from time to time but on a daily basis is just dishonest on the part of Priceline.com. 
Sincerely,
[redacted]

Thank you for contacting us regarding your reservation with th[redacted] Tower for Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you were unaware about your reservation...

being confirmed. We reviewed your reservation and confirmed what was purchase is a non-refundable type of reservation. We have contacted the appropriate people at the hotel to share your concerns; however, we were unable to get the answers we are looking for. We do not rely on email to notify customers of the status of their request. Moreover, you can confirm your request by going to “Check Status” page on our site, or calling our 1-800 number. When you submitted your request, we immediately locked in our rate to secure your reservation. We apologize; however, your reservation is restricted. It cannot be changed, cancelled or refunded.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  This matter refers to a [redacted] or [redacted] Rewards booking, and not priceline.com. The consumer/Bureau must contact [redacted] Program directly for any further assistance.
 
[redacted]
By Phone [redacted]
By Mail [redacted]
I am sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
 
N. D[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because: It still does not confirm my refund, as I have stated I have lost my income and no longer am I able to afford the tickets. I feel that loss of employment is no different than loss of income. In order to purchase anything you need employment / and or a source of income. Please refund the money I requested to my card..........
Sincerely,
[redacted]

Resolution:[redacted] was called and we came to a resolution.

Complaint: [redacted]
I am rejecting this response because: I purchased trip insurance because the next day we had a court hearing that has been postponed several times with 24hrs of the hearing. So, within 30 minutes of scheduling the room it was postponed again.That is why we bought trip insurance.Please issue the refund.
Sincerely,
[redacted]

I have received the consumer’s additional comments. As you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence.
 The cancel policy disclosed prior to purchase, states the following: Cancel Policy: Priceline will not charge you a change or cancel fee, however
this hotel has the following cancellation policy: For the room type you've
selected, you can cancel your reservation for a full refund up until noon on
Friday, May 27th (local hotel time).if you decide to cancel your reservation
anytime between noon
on Friday, May 27th and noon on Saturday, May 28th (local hotel time), the hotel
requires payment for the first night's stay. You will be charged for the first
night's stay including taxes and fees. Any remaining amount will be refunded to
you. Refunds or cancellations are not available after noon local hotel time on
your day of arrival (Saturday, May 28th). The consumer requested to cancel the reservation on the
check-in date, May 28, 2016; therefore, the reservation is non-changeable and
non-refundable.  I am sorry that we are unable to
assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because as per the hotel website the hotel is reported as a 3 star hotel. Priceline/[redacted] (both the organization belongs to the same company) have changed the star rating and selling it as a 4 start hotel.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
It auto populated the price. Which was confirmed to me via phone with the unhelpful customer service rep And the fact that no one is there to talk to. I have now heard of this happening through others. And I also complained through social media and was directed to send a private message, which I did - with the trip number and it has been days with no response. This is an ongoing issue and someone prompted me to launch this complaint!! So I am not the only one this is happening to.There is no response no service e and no one to talk to. Which is ridiculous for a company of this size.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I cannot take one side conclusion from the business. I request a copy of the original phone record or a transcribed text version verified by an official third party. The copy must be full length of the phone call.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your airline reservation with [redacted] for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. As we...

understand, you
wanted us to apply our Best Price Guarantee to your reservation. Your record
shows that the reservation was purchased on April 16, 2016; while, you called
for a Best Price Guarantee claim 14 days after purchase. We apologize; however,
we can no longer apply the Best Price Guarantee to your reservation.
 
We displayed on our website the Terms and Conditions for
our Best Price Guarantee. We stated on the website the following:
 
     "With
Express Deals? or Name Your Own Price? you have up until midnight the day
before you travel to contact us. For all other bookings contact us within 24
hours of booking to initiate your claim."
 
For more details of our Best Price Guarantee, please
follow this link: http://www.priceline.com/landing/best-price-guarantee.htm.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

Dear Ms. [redacted],
 
We wanted to take this time to contact you
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices in regards to your
vacation package reservation booked under Trip Number [redacted]. As...

we
understand, you would like to apply our Best Price Guarantee to your
reservation since you found a lower rate online. We reviewed your reservation
in our system and confirmed that you booked your reservation on June 10, 2015;
at 8:40 PM EST, and we received a call from you two days later, on June 12,
2015; at 08:35:42 AM EST. Please note that in accordance with our best price guarantee,
you must contact us within 24 hours  of
booking the reservation in order to initiate a claim. Since we received a your
call beyond the 24 hours window, we are not able to apply our Best Price Guarantee
to your reservation.
 
For more details of our Best Price Guarantee, kindly
visit our website's FAQ or follow the below link:
 
[redacted]
 
We are sorry we are unable to assist any further in this
matter.
 
Sincerely,
 
[redacted]
Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you had to pay a fee to check-in with your pet.   During the booking process, we advised on your Contract Page that the hotel may charge an additional...

mandatory or service fees which is payable to them at check-out. This is one of the reasons why the reservation holder was required to check-in with a valid credit card to their name, as indicated on your contract.   Normally, we do not refund the hotel pet fee as this is a valid charge, and all guests checking-in at the hotel with their have to pay this fee. However, we see that you are a frequent user of Priceline. As a gesture of goodwill, we will refund you the pet fee you paid. Please fax to us directly a copy of your receipt or billing statement showing the pet fee charged to: ###-###-####. Please include in your fax the Trip Number [redacted]. You may also reply to this email and attach the needed billing statement. The attachment needs to be a PDF or JPG file no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.   We apologize for any inconvenience and hope to hear from you.   Sincerely,   Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] & Suites By [redacted]t for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com...

concern in our Executive Offices.
 
We understand that you have issues with this hotel
reservation.
 
We apologize that you were unhappy with your hotel
accommodations.  We evaluate each
participating hotel on many different criteria, including cleanliness, guest
satisfaction, d?cor, etc. We are sorry to hear that your hotel fell short of
this expectation during your stay.
 
Our records show that the rate you purchased is non-changeable,
non-cancelable and non-refundable. We have contacted the [redacted] &
Suites By [redacted] on your behalf and the refused our
request for a refund or compensation. They have verified that they were unable
to provide you a different room due to availability. They did not have rooms
available for the same room type that that was booked on this reservation.
Because of this, they assisted you by changing the toilet seat in one of the
rooms, providing towels and pillow cases.
 
However, as a one-time exception, your refund has been
processed. A refund for $39.31 was issued today, September 2, 2016. We will
issue a refund to your bank within one business day. Your bank will then post
it to your account. The bank processing time varies so please check with them
if you do not see it in your account within a few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. [redacted],
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your
reservation at the [redacted] booked under Trip Number
[redacted]. In your correspondence, you state that the hotel...

did not allow you
to check in early, and therefore you booked another reservation directly  with them.
 
Our records confirm that the reservation was booked on
Sunday, May 31, 2015 at 3:25 AM. We contacted the [redacted] concerning
this inquiry, and we were advised that you booked an additional reservation directly
with the property, and according to the hotel, both reservations were used as
booked. For this  reason, we are unable
to process a refund for your reservation.
 
We appreciate the opportunity to review this matter and
thank you for giving us the
opportunity to assist you.             
 
Sincerely,
 
[redacted]
Executive Offices

Thank you for contacting us regarding your airline reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for refund for the amount of 600.00 USD for this...

reservation.   Based on your complaint, while booking your flight, you were offered a Priceline [redacted] Reward credit card and you opted to apply for it. However, the flight with lower fare was no longer available when you tried to book it again. Fares fluctuates from time to time due to changing availability. For this reason, flights and fares are not guaranteed until reservation is confirmed and ticketed. Since lower fare was not confirmed, we will be unable to process any refund.   As for the flight cancellation, airlines adjust their schedules for a number of reason and don’t communicate why the change occurred when notifying travel agents or customers. When a schedule is cancelled or change, the airline will usually rebook you on an alternate flight closest to the original departure time. Since your flight was departing at 6 PM, which was the last flight [redacted] have for that day, thus, they booked you and your travelling companions to the next day flight. Since reservation is prepaid and payment are sent to the airlines after reservation is ticketed, thus, we are unable to book you on different airlines.   We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.     Sincerely,   [redacted] Executive Offices