Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that your encountered quality issues...

during your stay at your hotel. We apologize that you were unhappy with your hotel accommodation. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc. We are sorry to hear that your hotel fell short of your expectation during your stay. We appreciate your feedback and have contacted our partners to share your concerns. The hotel has advised that they did not receive any complaints from you during your stay. We apologize; but we will be unable to refund your booking. For the inconvenience, we would like to offer you a 20% coupon that you can use of a future hotel Express Deal purchase. The coupon expires on December 31, 2018, 11:59 PM. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.   Your Coupon Code: [redacted]       We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:  Thank you for your reply. However, since I have personally been on this property before I know for a fact the state and condition it is in. Just read the most recent reviews from any of the websites you listed. I have used the Name Your Own Price tool in the past and I understand how it works. I was not looking to stay in any "particular" hotel, but only one that truly holds a 4 star status. I can appreciate there is no perfect rating system, but this one is definitely flawed. One point that I did not bring up in my original complaint is that when I received the Priceline confirmation with the name of the hotel and picture, it's interesting that the picture was actually of the [redacted] down the street and not the [redacted]? That was very "suspect".  My family averages around 45 hotel nights a year and although, Priceline has been a resource for us in the past I am sad to say that it will no longer be an option for us.Thank you again for your time.
Sincerely,
[redacted]

I am writing you today regarding your hotel reservation at the [redacted] Area under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern that you called the...

hotel prior to check in and was advised that they did not have rooms available; therefore, you were unable to use the room and you are requesting for a refund.   We have contacted the hotel management on your behalf but they advised that they do not see any records that you called them on March 25, 2017. They also advised that they held the room for you that evening in question so they are unable to offer a refund.   We further reviewed your concern and decided to cover your no-show penalty as a gesture of goodwill. The refund for $85.17 will be processed through our system within one business day. Your bank may post the refund to your account after a few business days.   When calling hotels in the future, please make sure you let them know you have a confirmed reservation when you are advised they are overbooked so they could check their system and accommodate your booking. If they are still unable to accommodate, please make sure you call us right away so we could confirm with the hotel and offer further assistance.   I hope you found my reply helpful.   Sincerely,   [redacted] Executive Offices

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your reservation
with [redacted] Corporation for Trip Number [redacted].
I am writing to let you know that we received your RevDex.com concern in our Executive Offices. As I understand, you are
requesting a...

refund of $90 or cancel your reservation as you believe
that the purchase does not provide you enough savings.
On our website, we stated that you can "Save up to 40% on your next
rental car when you Name Your Own Price." Upon review of your
reservation, I found that you actually saved $196.17 or 48.50% based on
the lowest published rate available at the time of booking. You would
not have received these savings had you booked your reservation through
the rental car company or on another website. However, one of the
reasons we are able to offer superior savings, is because this
reservation comes with more restrictions, including the agreement that
it will not be cancelled or changed.
Prior to submitting your request, we presented you with a Contract Page
for review and initial. This contract has the terms and conditions of
your reservation, including the Summary of Charges. By submitting the
request, you indicated that you have read, understood and agree to the
terms and conditions, as well as, the cost stipulated on the contract.
We are sorry we did not provide you the answers you were looking for and
we thank you for your time.
Sincerely,
Berna A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
   DEPART[redacted] to [redacted] - 1 connection11h 5m    [redacted] Airlines ([redacted] - **Economy Class,[redacted] (Jet)3h 35m      Take off[redacted]Landing[redacted] * [redacted]--- connects in [redacted]) --- 1h 25m layover    [redacted] Airlines (**) - [redacted]Economy Class,[redacted] (Jet)6h 5m      Take off[redacted] - [redacted]LandingS[redacted]) - [redacted]   RETURNWednesday, October 07 2015, 09:25pm[redacted] to [redacted] - 1 connection12h 50m    [redacted] Airlines (**) - 852Economy Class,[redacted] (Jet)5h 55m      Take off[redacted]) - [redacted]LandingT[redacted]1 day later[redacted] - [redacted]--- connects in [redacted] --- 3h 40m layover    [redacted] Airlines (**) - 36Economy Class,[redacted] (Jet)3h 15m      Take off[redacted] - [redacted]LandingT[redacted]I had already checked in my car rental at [redacted] at 6:13PM (12:13AM ET) and hop on a shuttle to the airport.  As you can see from this schedule I originally purchase, I've arrived and checked in more than 90mins ahead of the schedule flight, (well over 180mins).  With the new schedule with the flight leaving at 8AM the next day, I'm well over 14hrs ahead .  I do not know the reason to what you are trying to prove by highlighting the 90mins but I can assure you that I was intending to go home that night since I was never notified about the flight changes.  I had did a search within my email for priceline and can assure that I am receiving all your emails: [redacted], and especially [redacted].  According to your records explained to me by one or your representatives, an email was sent to me on May 24, June 30, and Sept 26.  Unfortunately for me, I had clean out my junk mail up to the Sept. 24, so I was unable to retrieved the earlier emails. Looking over the emails for 9/26, I was still unable to find this email sent by priceline.com, so I clicked on all the mail in my junk.  This is what I found:From: [redacted] You moved this message to its current location.Sent:Sat 9/26/15 10:45 AMTo:[redacted]Dear [redacted],We have attempted to call you regarding your upcoming travel arrangements on September 27, 2015 but were unable to leave a voicemail message. Your airline has notified us of a schedule change that has resulted to either a change in flight time or flight number.Please review your most current flight itinerary which is available on our website. You will be asked to enter your request number which is [redacted]. As a reminder, please call your airline directly prior to each flight departure to reconfirm your itinerary and verify no additional schedule changes have occurred.[redacted] Airlines###-###-####Sincerely, alexTravel Services Team.Please do not reply to this e-mail. E-mails sent to this address will not reach an agent. To e-mail us, please visit the Help Section of our website.I never properly received an email from priceline stating that there was a change in my itinerary.  As I recall, I purchase my tickets from priceline not [redacted].  If you don't understand my frustration with priceline.com, then I should of done business with [redacted] instead since they seem to be more reliable then priceline.com.  Do you even know who [redacted] is, because your representatives couldn't explain to me who they are and what they were doing with my information.  If your own employees didn't know, how should I know that this was the vital information I needed to make arrangements for my trip.  I do not understand that reason to why priceline was responsible enough email the itinerary change but only to misrepresent themselves so I think that this is another common junk mail.  This shady practice is unacceptable, and I pretty sure that if I had bought my tickets from [redacted] or [redacted], I would be dealing with just them and not some fake junk mail.My only conclusion is that priceline did this on purpose so that I'm force to buy another flight since your representativeconveniently found the flight I went home on. I would have to re-book through priceline for $250 on the phone.  Lucky for me [redacted] Airlines offer me the same deal.  I'm looking forward to hear from you and be sure to watch out your emails like [redacted], or [redacted].Also I would like to know the times and number use to contact me so I can check against my phone records.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] 1) I have sent 2 messages to your company none of which have been responded to.2) you would think due to your in responsiveness, you could make one exception considering this had to be cancelled due to a death in the family.Please have a manager email me immediately at the email address provided. I want to understand why this is okay to not make one exception over a death. Seriously, how cold hearted and inconsiderate can your company be?  And I will make sure your corporate and president knows about this. I will send you a death certificate if you do not believe me, but I find it hard to believe you would ask me for that.I will be sure never to do business with your terrible company AND no one I know uses you. I hope that response was worth it.And by the way, never once even said sorry for your loss. Amazing.

[redacted]
I am rejecting this response because:I only booked the Hotel on January 30, 2017 and got an Email saying I had received a Hotel at the OMNI with the address. Feb. 1st I received an Email if my I Itinerary For the [redacted] I had no other Email requested put in for Any Hotel in [redacted] I have no idea how this occurred. Due to the fact I did NOT request this from Priceline. I called as soon as I received the Itinerary. And called my bank, Priceline with NO RESULTS. This has to be an error on Priceline's part. The only day I tried to book a room was on January 30, 2017. I made several attempts before getting the OMNI. Is is possible this resulted in a delayed booking ? Making this you duplicate issue? You called and know I nor No one stayed At The [redacted] South Park in my name nor used this room. I don't make reservations and not use them as I do not have the extra money to do so. I do want this matter cleared up. Either way it takes to do so. 
Sincerely,
[redacted]

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand your concern regarding your reservation. We reviewed your reservation in our system and confirmed that prior to purchase, the rental location address was presented. Moreover;...

we have contacted [redacted] Rent-A-Car and they confirmed that the additional charge placed in your account was for the optional items purchased directly at the counter, which was also presented on your rental agreement and since these charges are valid, we are unable to offer any refund.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely, Executive Offices

We have received the consumer’s
additional comments regarding reservation number [redacted].  As
you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion.  The
reservation indicates that the consumer did not select a prepaid reservation.  In this
case, the consumer selected a reservation with [redacted] Car rental whereby Payment
for this reservation is due when the car is returned and will be charged by
[redacted] Car Rental. In the event that the consumer
also purchased a prepaid reservation with Priceline, we ask that the consumer
provide the 11 digit Priceline reservation number. We are sorry that we are unable
to assist the consumer any further in this situation.
Sincerely,
N. D’[redacted]
Executive Offices











2/8/2016






Complaint

I booked an Express Deal on January 3, 2016 (itinerary # [redacted]) for 1 night. No where in the Express Deal listing or confirmation did it state that a $15 parking fee would be due at the hotel. With an Express Deal, Priceline is already aware what hotel will be provided to the customer. That...

said, they should clearly advise up front that the hotel will charge a $15 parking fee at check-in prior to submitting payment for the hotel. Not disclosing that fee up front is deceptive and ultimately influences my decision to proceed with the hotel purchase.
Priceline discloses other fees (i.e. resort fee) apart from the price, taxes, etc. in other hotel listings, so an informed decision of total cost can be made prior to purchase. Additionally, other travel websites ([redacted]) disclose any additional fee(s) the hotel might charge upon check-in even when the hotel name is not disclosed prior to purchase. A fee like this should not be a surprise when I check-in.
I am requesting that the $15 parking fee be refunded to me as it was not disclosed prior to purchase and as the hotel states it is a mandatory charge.







Desired Resolution

I would like the $15 parking fee credited back to me as this was not disclosed up front in the fees. Priceline knew what hotel they would be providing to me and the parking fee that would be charged upon check-in.

Consumer Business Dialog

Complaint: [redacted]I am rejecting this response because:They are not responding to my initial criticism regarding the process. It is not until you submit your non-refundable order that you see you are being charged an extra day for the car rental. If I were able to see that I was being charged for three days, I would have adjusted the time of return to fit within the window. Their claim that the car rental company is keeping the money seems bogus as the agent inadvertently posted an on-screen receipt showing a two day rental. I feel that maybe my claim should also be directed to the Federal Trade Commission as Priceline does not clearly disclose the details of pricing prior to requiring a non-refundable commitment. Sincerely,[redacted]

Hello.  Please see the resolution that we have provided to the customer.  Thanks. Resolution: I called the [redacted] spoke with [redacted] - Front Desk Staff who approved the cancellation for a full refund as long as the reservation is canceled today. I called [redacted]...

[redacted] and educated the guest on how the Name Your Own Price reservation works. I suggested, he books a hotel at retail prices where in everything is disclosed prior to purchase. I offered the guest a one-time exception to the cancel policy. The guest opted to proceed with the cancellation. I canceled the reservation and issued Mr. [redacted] a full refund in the amount of 120.77 USD.

From: [redacted] Sent: Tuesday, July 14, 2015 7:52 AM To: [redacted] Subject: [redacted] complaint case       Sent from Windows Mail I wish to withdraw this complaint. ([redacted])   Priceline assures me that I did indeed select a 2 star...

property.   As a senior, I could easily have done so and not remembered.   Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion.
 The customer claims that she asked to cancel the reservation under request number [redacted], however, the agent she spoke with, cancelled the rental under request number [redacted].  The customer’s taped call has been reviewed and verified that when the customer contacted us, she either selected or entered the incorrect request number in our automated system. Additionally, the Priceline representative also confirmed the reservation details with the consumer prior to cancelling, and the customer confirmed it to be correct. We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline offers a variety travel service options, including reservations that permit cancelations.
 
When selecting a reservation, the consumer is provided with...

the cancel policy associated with each reservation.
 
In this case, the consumer selected a reservation that provided greater savings and less flexibility.
 
Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions, including the travel dates selected.
 
Sincerely,
N. D[redacted]
priceline.com
 
Your Trip Summary
Names must match photo ID. Please verify spelling and edit names as necessary.
[redacted]
[redacted]
Depart ing Flight Informat ion - Friday, Sept ember 18, 2015 (Arrives Sat urday, Sept ember 19, 2015 )
Operated by [redacted]
[redacted]
[redacted]
9h 0m, 4387 mi
From
[redacted] [redacted]
[redacted]
Departs: [redacted]
[redacted]
T o
[redacted]
[redacted]
Arrives: 0[redacted]
[redacted]
Aircraf t
[redacted]
Economy/Coach
Class
Ret urning Flight Informat ion - Monday, Sept ember 21, 2015
Operated by [redacted]
[redacted]
Flight [redacted]
10h 10m, 4387 mi
From
[redacted]
[redacted]
Departs: [redacted]
[redacted]
T o
[redacted] [redacted]
[redacted]
Arrives: [redacted]
[redacted]
Aircraf t
[redacted]
Economy/Coach
Class
Passenger and t icket informat ion
Summary of Charges
Airline Ticket Cost: $130.00 per ticket
Airline Ticket taxes and fees: $480.50 per ticket
Airline Ticket Trip Protection: Declined + Add Now Recommended!
Number of Tickets: 2
Airline Ticket Delivery: $0.00 (Electronic Ticket)
Airf are Subtotal: $1,221.00
Total Trip Cost:
(All prices are in USD) $1,221.00
Baggage Fees are not included in your trip cost.
Important Information
Once confirmed, airline change penalties and restrictions apply. Most tickets are non-refundable. See your airline’s
full fare rules.
Airline tickets are non-transferrable. Name changes or adjustments are not allowed once purchased.
Meal and seat preferences are not guaranteed. Fares are not guaranteed until purchase.
Airfares and flight availability are not guaranteed until purchased.
You will be issued Electronic tickets. All travelers will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries.
Enter Your Billing Address(as it appears on your credit card statement)
Street
[redacted]
[redacted]
"Yes! I would like to receive exclusive promotions, coupons, and discounts from priceline.com."
[redacted]
Seat Preference:
Flight #[redacted] Window Seat Requested
Flight #[redacted] Window Seat Requested
Meal Preference:
No Meal Preference
Ticket Type:
Electronic
Ticket
[redacted]
Seat Preference:
Flight #[redacted] Together Seat Requested
Flight #[redacted] Together Seat Requested
Meal Preference:
No Meal Preference
Ticket Type:
Electronic
Ticket
Hotels Cars Flights Vacation Packages Cruises More ? My Trips ? Help ?
Credit Card T ype
-- Choose --
Credit Card Number
XXXXXXXXXXXXXXXX Month Year
Expiration Date Security Code
XXX What's this?
Current Cost $1,221.00
Card Member Bonus - $50.00 Statement
Credit
You Pay Only $1,171.00
You're pre-qualified to apply for the new priceline rewards [redacted]® card.2 Apply
right now to save $50 when you use your new account to pay for this purchase.
Plus, enjoy these benefits:
Earn 5 points per $1 spent on priceline.com® purchases
Earn 1 point on every dollar you spend...every dollar, every place
No Annual Fee2
Redeem your points, for statement credits, for anything you buy on the card
($25 minimum)
Terms and Conditions
apply now and save $50
Password (Min. 8 characters)
••••••••
Conf irm Password:
••••••••
Choose a Credit Card
I want to use my own credit card:
I would like to save $50 on this purchase.1
You can choose to stop receiving "pre-screened" offers of credit from this and other companies by calling toll-free 1-
###-###-####. See PRE-SCREEN & OPT-OUT NOTICE on the credit card Terms and Conditions for more information about
pre-screened offers.
Register now and save! (optional)
Create a password and we'll save your itinerary and billing information in a secure profile.
Password strength strong
prev buy my t icket s now
1 Savings offered as a one-time statement credit to your new card.
2 Offer subject to credit approval. Benefits will vary depending upon the card for which you are approved. Not everyone will qualify for the priceline [redacted]® Signature
Card. If at the time of your application you do not meet the credit or income criteria necessary, we may not be able to open an account for you or you may receive a
Platinum Card, which has fewer benefits. See Terms and Conditions for information about the account terms and benefits that will apply if you are not approved for a
priceline [redacted]® Signature Card. This offer is available to new Cardmembers only. For information about rates, fees, other costs, and the reward program rules (including
points accrual rate, bonus point awards, etc.) and benefits associated with the use of this credit card program, please see the Terms and Conditions.
3 Earning Points: Cardmember(s) earn "Points" in the following amounts based upon the types of purchase transactions charged to the Account: a)Earn five (5) points
for every dollar spent on all eligible purchases made at priceline.com®. Purchases not eligible will receive one point for every dollar spent using your card which
includes: cruise bookings, non-Name Your Own Price® car reservations, and hotel reservations designated as Pay When You Stay. b) Earn one (1) point for every dollar
spent on all other transactions. The following transactions are excluded from "Purchases" and do not earn Rewards unless stated: interest, finance charges, balancetransfers, convenience checks, cash advances and credit fees.Restrictions apply. Please see the Terms and Conditions for

Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We...

understand that are requesting for a full refund of the reservation and a refund of the valet parking you paid the hotel because the amenities you wanted was not available at your confirmed hotel. You also feel that the property is not a 4-star hotel.   We are sorry to hear that your hotel fell short of your expectation during your stay. We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:   [redacted].com = 4 stars [redacted].com = 4 stars [redacted].com = 4 stars [redacted].com = 4 stars [redacted].com = 4 stars   In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenities. This hotel has an Overall Guest Rating of 7.6 out of 10 (with 729 reviews) on The Priceline Scorecard. You can review the Overall Rating as well as real travelers reviews for this hotel on our website.   We reviewed your reservation, and your contract, and found that the reservation you booked does not guarantee a pool or free parking. Normally, the reservation you purchased cannot be changed, cancelled or refunded. We found that the hotel allowed an exception and authorized us to process a full refund for you. However, we apologized that we are unable to refund the valet parking you incurred since we did not guarantee free parking for your reservation.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Dear [redacted]Thank you for taking the time to contact us regarding your airline reservation under Trip Number [redacted]I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern about finding a lower rate for...

the same itinerary.As you stated in your complaint, you saved a screenshot of the lower price. Kindly reply to this email and attach a copy of the lower rate so we can further review your request.I look forward to hear from you.Sincerely,Nico T[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: I am not going to take my family to a un safe dirty nasty hotel. Your star rating of this hotel needs to be adjusted, read the reviews of trip advisor !  I have used priceline my entire  career and have probabaly booked over 500 nights,  I work for a company that has 32 traveling representatives.  Due to this one bad experience and loss of trust with priceline, our entire company will not book thru priceline again.
Sincerely,
[redacted]

Hello. Please see the response below that we have sent to our customer.  Thanks. Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] & Convention Center for Trip Number [redacted] We are writing to let you...

know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting to cancel one of your three reservations, particularly under confirmation numbe[redacted] We reviewed your cancellation policy and verified that the room type and rate selected, you are not allowed to change or cancel your reservation. We also verified with the hotel that all rooms are being occupied. If you have further questions about the cancellation policy of your booking, please contact [redacted] directly. We apologize; however, we are unable to refund your reservation. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]Executive Offices