Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This was the worst, most frustrating customer service experience we have ever encountered. It started w a request for a name correction and resulted in having to tell and retell the situation, be put on hold countless times, on one occasion for an hour and forty-five minutes.  We spent a minimum of ten hours and probably more not to mention additional calls to [redacted] and [redacted].   When Priceline supposedly corrected my name it was spelled incorrectly even though my husband spelled and respelled it for customer service and was in the notes. It then had to be reissued once again.  At one point the reservation was cancelled in error and then had to be re-entered. We paid additional money to [redacted] for specific seats and when the reservation was cancelled in error our seats were lost resulting in yet another long hold time with [redacted] to get our seats back.   Getting this done took three weeks!  Every time you call you have to talk to a Level 1 rep before they will transfer you to higher management.  They will not give you a direct number to call them back and until the very end would not commit to calling us back.   After we finally got the outbound portion of the trip squared away we called [redacted] to get seat assignments for the trip back and low and behold they couldn't find our reservations so again w are back on the phone to Priceline trying to get this mistake resolved! It took us FIVE weeks, countless hours, emails to the VP of Priceline (Todd P[redacted]) and two complaints to the Revdex.com.  We were two days before departing before we knew for sure if we had seats coming home.   I would think that after the first complaint to the Revdex.com someone in the company would be accountable  and follow through to make sure that everything was squared away.  Not only did Priceline waste our time and cause us tremendous amounts of stress but the amount of payroll they wasted in getting it corrected is unbelievable!  If one person had taken responsibility it could have saved all of us a lot of wasted time  Sincerely, [redacted]

[redacted]   Thank you for taking the time to read this email.   I apologize for the delay in providing you an update. We have reviewed your case further and as a compensation for the inconvenience, we would like to offer you an additional 20% refund on top of the full refund that...

was already issued. This additional refund would be in the amount of $201.40.   A refund request for the said amount has already been submitted to our management team for review and approval. Once completed, you will be notified of the status of the request via email.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely,   [redacted]

Revdex.com, Inc.
I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to the consumer, he/she requested hotel
accommodations for a three star quality Name Your Own Price® hotel.
However,...

Priceline confirmed a four star quality hotel, upgrading to a higher
star quality, without her consent. 
On each consumer’s checkout page we place the following
disclosure regarding this issue labeled under Important Information.
·       
If priceline accepts your price,
priceline will book your reservation in a property with an equal or higher star
level than you requested.
Attached hereto is a copy of the
consumer’s initialed contract page authorizing the terms and conditions of the
purchase.
I appreciate the opportunity to clarify.
Sincerely,
 
[redacted]
Priceline.com
 
 











[redacted]
[redacted]
[redacted]

Zone/Hotel Location:
[redacted]

 







Booked Priceline Star
Rating: 4



 

 
This
checkout page for trip number
[redacted] was submitted on 2015-04-17 13:54:14



Please Review Your
Request

















































3 Star Upscale Hotel,
[redacted] - [redacted] Area




















Which hotel will I get?

Check-In Date:

Friday, April 17,
2015

Check-Out Date:

Saturday, April
18, 2015

Region

[redacted]

City Area:

[redacted] - [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Guest Score 7/10 or Higher

Number of Nights:

1











 























Offer Price Per Room, Per Night:

US$ 78.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 78.00

Taxes and Service Fees:

US$ 16.83

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 94.83

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.





*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than
you requested. Please note it is possible that
the hotel you are booked in could be a Resort, which will meet or exceed the
minimum qualifications of the star level you initially requested. The hotel
that is selected may or may not be one that you have seen during a hotel
search on priceline. Any sorting or filtering options previously used will
not apply to this Name Your Own Price request. Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your credit card will not be charged.
Priceline will immediately charge
your PayPal account the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your PayPal account will not be
charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.






Initial Here:

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your rental car request for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand...

that you have issues with your rental car
request.
 
We appreciate your feedback and noted this on our record
as we continue to improve our service and avoid this from happening again.
 
Prices are constantly changing depending on inventories
and travel dates. Our records show that your rental car requests were not
confirmed because we were unable to find a rental car partner willing to accept
your request and your card has not been charged. In addition, please note that
we are unable to either honor the $6.00 per day rate that was previously
offered or process a refund of the price difference in case you will have a
reservation booked at a higher rate.
 
You may continue to submit a new request; however, you
will need to change your car type, pick-up date or drop-off date. If you are
unable to make any changes to your request, you will have to wait 24 hours to
try the same request again or you can select an itinerary where the price and
rental car partner are already displayed prior to purchase.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. In behalf of [redacted], we sincerely apologize for the delayed flight due to airline issues with air traffic control. We have contacted [redacted] to ask if they can provide...

compensation. They said that they needed to delay the flight to ensure passenger’s safety. Furthermore, they recommend that you visit their website to file a complaint and to request a compensation, below is the link. [redacted] Thank you, [redacted], for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances. Sincerely, Executive Offices

Complaint: 11014420
I am rejecting this response because: Okay, well I do rememwbr being told I would be refunded on the [redacted], but he's probably by United. Can we check the phone call that I had with them? 
Sincerely,
[redacted]

I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your request to be refunded for the reservation due...

to the hotel's failure to add your fiancee's name to the reservation which resulted to a major issue during your stay. I checked our records and see that the hotel has already advised that they are refunding your card directly as compensation for your issue. Should you require additional assistance, please feel free to respond to this email.   Thanks for choosing us for your travel needs.   Sincerely, [redacted] Executive Offices

Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the Embassy Suites Los Angeles Glendale for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand...

that
your reservation was impacted by a system issue which occurred when you booked
this reservation. We are sending this email to inform you that we came to a
decision to honor the reservation you made for the price paid during the
booking process. Your reservation is ready for use.
 
Please call us at [redacted] if you have further
questions.
 
We apologize for any inconvenience this may have brought
you.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

Dear [redacted]
 
We are contacting you today regarding your unconfirmed
airline request for Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
were advised...

that your request was rejected after you received the confirmation
email. We apologize for any inconvenience this may have caused.
 
We have reviewed this concern and verified that your
airline request was not accepted. As an apology for the inconvenience, I
submitted a refund request in the amount of $100.00 for your airline request.
This will be reviewed by our management team and it may take up to 14 days to
process. If approved, we will mail a check to the billing address that was entered
during the request process and it will take up to 2 to 3 weeks to receive the
check.?
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Complaint: [redacted]I am rejecting this response because: It is Priceline's responsibility to ensure accuracy of the information they provide to consumers within their mobile application.  Although why it may be true as Priceline states,"it is the consumer's responsibility to double check the accuracy of their purchase", as stated before, the interface not only gives the consumer false information, but it is also misleading and deceptive in persuading consumers to purchase their service in locations other than what the consumer specifies. Sincerely,[redacted]

Our records indicate that a refund request for $56 was processed back to the credit card.

Dear [redacted],We are sorry to hear that you
had to check-out earlier than expected from the hotel.Our records indicate that your selected reservation is non refundable and non changeable; however, on your behalf, we  contacted the [redacted] and spoke with the Manager,
...

[redacted]  requesting an exception to the cancel policy, and have been advised 
that they are unable to make an exception to the cancel policy. Our policies
are modeled upon the same options allowed by our travel partners and are
consistent with agreements.I apoligize for any inconvenience and am sorry that we are unable to assit any further in this matter.Sincerely,[redacted]Customer Service
Specialist

I am in receipt of
the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond.
 
We are sorry that
the consumer was unaware that she/he had selected and authorized the purchase
of a non-refundable reservation.  On each
consumers’...

contract page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this issue labeled
under Important Information.
Important
Information
Your airline tickets
are non-refundable, non-transferable and non-changeable.
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable, terms and conditions of the purchase. 
We
appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
LLC
 
List of 5 requests
for [redacted] submitted by this consumer:
 
















































































Partner

Request#

Offer Status Code

Customer First
Name

Last Name

Email

Phone#

Destination

Travel Start Date

Offer Date Time























[redacted]

19377807041

ACCEPTED




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-May-2015 12:10:36





[redacted]

[redacted]

RESUBMITTED




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-May-2015 12:09:12





[redacted]

[redacted]

Credit Card Disputed by Customer




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-Apr-2015 12:36:11





[redacted]

[redacted]

RESUBMITTED




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-Apr-2015 12:34:37





[redacted]

[redacted]

RESUBMITTED




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-Apr-2015 12:33:08


We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more and
much more for $17.00 per person.
This contract for request
number [redacted] was originally initialled on Sun Apr 19 12:35:15 EDT 2015100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






We Found a Great Deal
for You
While we couldn't find an airline partner
willing to accept your specific request, we do have an airline that will accept
this request if you increase your offer price.
This flight option is $27 cheaper than the lowest published priced flight for a
8% savings. This is available only for a limited time and all tickets are
subject to availability.







$344

If you can raise your offer price we can get you
tickets for $344 per ticket including taxes and fees.

 






























Departing Flight Information - Monday, May 25, 2015





From:
[redacted]
[redacted]

To:
[redacted]
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

Returning Flight Information - Saturday, May 30, 2015





From:
[redacted]
[redacted]

To:
[redacted]
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

 









Passenger Information

[redacted]

Summary of Charges































Airline Ticket Offer
Price:

$292.09 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$52.65 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$344.74

Total Trip Cost:
(All prices are in US dollars)

$344.74

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger
name provided.



Once you click "Buy
My Tickets Now" below, we'll immediately purchase your tickets using the
payment information you provided to us. In most cases, your complete flight
itinerary will be ready for you in seconds. Remember, these tickets cannot be
cancelled, transferred or changed.





[redacted]
**


I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking. Click
here to try your Priceline request again.

Complaint: [redacted]
I am rejecting this response because:I understand about time lapses but this went on all evening and your website never reflectted the price the airline was supposedly charging. Your website is a scam and I will be sure to let others know what a scam it is! With today's technology this should never be happening for a whole evening! 
Sincerely,
[redacted]

Dear [redacted]
We are contacting you today regarding your hotel
reservation at the [redacted] Theater District booked under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we...

understand, you
would like to change the hotel for your reservation because the hotel's theme
is not appropriate for your child. We apologize for any inconvenience this may
have caused.  
 
We contacted the [redacted] Theater District and they
transferred your reservation to the [redacted] which is 2 blocks
away from the their property and also a 4 star hotel. I contacted the [redacted] and they confirmed your reservation. Below are the details
of your new hotel reservation:
Hotel's Name: [redacted]
Address: [redacted] Hotel Confirmation Number: [redacted]
Please be advised that the changes will not reflect here
in our system since the changes was made directly by the hotel.
If you have further questions, please contact us directly
at ###-###-####. The Executive Office hours are 9:00 a.m. to 6:00 p.m.
Eastern Time, Monday through Saturday. You will need to
enter your Trip Number, which is [redacted] when you contact us.
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

Dear Ms[redacted]
Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As we understand, you wanted to add an infant to your...

booking. We are sorry for the frustrations that you have encountered with this airline reservation. This is certainly not indicative of the kind of customer service that we strive to provide. It is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service. Unfortunately, as stated on our website, we do not sell infant tickets and you had to get in touch with the airline directly for this concern. We reviewed your records with our airline partner and we are glad to learn that they assisted you in adding your baby to the reservation. Thank you once again, Ms. [redacted] for taking the time to notify us of your concern. We hope you give us another chance in serving your future travel needs. Sincerely, [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 09/08/2015 at 10:43 AM. Priceline has processed the refund to your method of payment. You can expect to see it posted to your card within 5 business days. A...

summary of all charges related to this order is shown below. Please note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.
Total Original Cost(including taxes and fees and $0.00 priceline hotel coupon)
$86.24
($86.24)
$0.00
Hotel Cancellation Fee
$0.00
$0.00
$0.00
Total Charges to Credit Card:
$0.00
Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in any way we can.

Hi.  See the response below we sent to the customer: Dear Ms. [redacted], We are contacting you today regarding your reservation at the [redacted]. We are writing to let you know that we have received your Better...

Business Bureau concern in our Executive Offices. As we understand, you haven't received your refund for your reservation. We apologize for any inconvenience this may have caused. We checked our records and verified that a refund of $49.07 was processed back to your account last October 10, 2016. Bank processing time varies so please check with them if you still don't see the refund posted to your account. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, Joe A[redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: We had an excellent stay at the [redacted]. Our issue was with Priceline, as we felt your listing on the Express Deal greatly misrepresented the overall cost we would incur. The reason we filed a Revdex.com complaint was essentially because our experience with your customer service line has been HORRIBLE on multiple occasions. After interacting with them, it is clear that Priceline is more motivated by their bottom line than having satisfied customers. Your refusal to make any exceptions for us has cost you a lifetime of business for us and our friends. Your mode of operating is a complete disappointment. 
Sincerely,
[redacted]