Stahl Construction Company

I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted].   I understand that you are not satisfied with the resolution we provided regarding your Revdex.com complaint.   We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolution. There is nothing we can add to what has already been stated in our previous correspondence.   Although we empathize with your situation, we are truly unable to assist you further in this matter.   Sincerely,   [redacted] Executive Offices

I have
received the consumer’s additional comments and am sorry that the consumer was unable
to book the requested reservation through our service, however pleased that the
consumer was ultimately able to purchase the desired reservation.
Sincerely, N.
D’[redacted]  Executive
Offices









Read More Customer Complaints:

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Complaint: [redacted]
I am rejecting this response because:this is about false advertising. I chose this deal when an image and copy flashed up on my screen with the words that specifically said the [redacted] Airport. The actual location might be 7 miles away, but it is within a National Park, so it takes 45 minutes to 90 minutes to reach this location. This is 100% misleading information and I made my purchase based on this false pretense that the car would be at the airport.No business should mislead their customers this way. It's a bait and switch tactic. Thousands of upset customers on their [redacted] page everyday. We rely on organizations like yours to correct these bad business behaviors. Please reconsider your decision, 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:First of all, the "contract" you refer to is very poorly formatted for mobile phones.  I never even knew there was more information below the room cost on that page of the purchase process (until I received a copy of the "contract" from your customer service).  Secondly, if priceline is only offering 2 person rooms then why did the offer automatically pop up charging me for 2 rooms?  Knowing I needed to house 8 people, it should have popped up selling me 4 rooms, and with the price for 4 rooms- that would have been honest.  Instead the deal did not pop up offering me 1 room, to let me know my previously entered information was being ignored- it popped up with 2 rooms implying that that was what I needed to accommodate the travel details given to priceline.  Third, you now tell me that it is up to the hotel to determine the room confguration, but when I call the hotel they tell me they can not touch or do anything with my reservation because it is through priceline.  Priceline is defrauding people with this "policy" to actively deceive the consumer and then refusal to refund, even within moments of hitting the buy button.  
Sincerely,
[redacted]

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Attached hereto, is a copy
of the consumer’s contract page, presented and authorized prior to purchase,
agreeing to the terms and conditions, including the following Important
Information: All rooms will accommodate up to 2 adult
s. Requests for bed types (King, Queen, 2 Doubles, etc.)
or other special needs (including
preferences for smoking or non-smoking rooms) should be requested through your
confirmed hotel and cannot be guaranteed.
cancel policy
as well at the total summary of charges.
I am sorry that Priceline is unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
[redacted]
????? ONE STAR
[redacted]
Your Room: Standard Room - sleeps 2 adults. Bed type not
guaranteed.
Room sleeps 2 adults
Non-refundable. No changes or cancellations.
Check In: Wed, Jun 17, 2015
Check Out: T hu, Jun 18, 2015
Rooms: 1 room for 1 night
Room Rate:
$35.00 per
room/night
Taxes
& Fees: $8.78
Room
Total: $43.78
Hotel Fee:
$5.00 (Due at hotel)
Total
Price: $48.78
Guest Info (Room 1)
Rita
By tapping Book Now, I
agree to the Booking Conditions, Terms
and Conditions, and Privacy Policy Booking
Conditions â ¸
Book Now
IMPORTANT INFO PAGE
T axes and Fees
Amount: $8.78
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred.
Refunds are not allowed.
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
BOOKING CONDITIONS
View taxes & f ees ?
All rooms will accommodat e up t o 2
adult s.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special
needs (including preferences
for smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
 
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not
check-in on the
first day of your reservation and you do not alert the hotel in
advance, the remaining portion
of your reservation will be canceled and you will not be
entitled to a refund. Guaranteed late
night arrival. Check-out time varies by hotel.
If the displayed rate is still available, Priceline will
immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or
transferred and refunds are not allowed. If the displayed rate
is not available, your credit
card will not be charged. Prices and room availability are not
guaranteed until purchase is
confirmed.
The reservation holder must present a valid photo ID and credit card
at check-in. The credit
card is required for any additional hotel specific service fees
or incidental charges or fees
that may be charged by the hotel to the customer at checkout.
These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls
or minibar charges) and are
not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and
incentives.

Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We apologize for the difficulty you encountered. We...

understand you were unable to travel due to changes on your travel plans and you are requesting for a refund. Please note that our ability to cancel or change a reservation depends on each of your vacation package reservation components policies. Also, if you were unable to use your reservation as scheduled, our partners will consider you a no show. This is the standard procedure and it deems your reservation non refundable. We reviewed the airlines fare rules associated to your ticket and verified it is non refundable. We reviewed your information with [redacted] Airlines and verified the ticket under your name can be placed on hold for future use only until January 6, 2018. You will be responsible for the re-booking fee of 200.00 USD per ticket, difference in fares and a 30.00 USD per ticket service fee. We were able to verify the hotel component booked under [redacted] was used. The rental car component of your reservation is restricted. The rental car component was booked under your name as the primary driver and is non changeable. You can only add additional drivers at the rental counter for an additional fee payable to them. However, you as the primary driver designated during the booking process needs to be at the rental counter to pick up the car. You will need to provide a valid drivers license and a valid credit card with available funds for the security deposit or any additional/optional items purchased at the rental counter. We apologize, the rental car component of your vacation package reservation cannot be changed, canceled or refunded.   Thank you for your time and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Revdex.com, Inc.
 
I  have received the
consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.
 
·       
The consumer chose to make a Name Your
Own Price purchase.
 
·       
The terms and conditions of the selected
purchase were clearly disclosed to the consumer prior to purchase.
 
·       
As noted on the attached initialed contract
page, the consumer agreed to the terms and conditions of the selected request.
Priceline tells consumer if
your offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted,
you will not be charged.
Priceline does not guarantee accepted confirmations
for Name Your Own Price®
requests.
 
Important Information
Once
you've reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:
·       
Rental cars are non-refundable,
non-transferable and non-changeable even if the reservation is not used.
If your offer is accepted, we will immediately lock in
your reservation and charge your form of payment. If your offer
is not accepted, you will not be charged.
 
I am sorry that we are unable to assist the consumer any
further in this situation.
 
Sincerely,
[redacted]
priceline.com
This checkout
page for trip number [redacted] was submitted on 2015-05-22 17:42:28












 






















·       


7
·       


4

·       


AUTO
·       


AC
Unlimited Mileage
Full-Size SUV with Unlimited Mileage




Pick-up: [redacted]
Drop-off: [redacted]
Pick-up Date & Time: Tuesday, June 30, 2015, 10:30 AM
Drop-off Date & Time: Tuesday, July 07, 2015, 05:00 PM
Rental Car Company:


Total Charges
8 Days at: $37 /day



Total:$438.28
Summary of Charges
Your Price Per Day:
$37 (per day)
Total Rental Days:
8
Subtotal:
$296
Taxes and Fees: (details)
$142.28
Total Charges:
$438.28
Best Price Guaranteed
Prices are in US dollars.

Name Your Own Price® is Available for US & Canadian billing addresses only

Driver Information
First
**
[redacted]
Driver's age at pickup

25 and over
under 25?













Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:
Credit Card Debit
Card

The debit card presented at the counter must be in the
primary driver's name. Any funds used for the deposit cannot be accessed
until after the car is returned. The amount required depends upon car type,
rental period, and optional items.

For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?
Proof of
round trip travel Local
renter

The credit card presented at
the counter must be in the primary driver's name. The amount of credit
required depends upon car type, rental period, and optional items.





Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact
the rental car company to confirm availability.

0
Infant
Child Seat
For infants less than one year and under 20 lbs

0
Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

0
Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:


-- choose --



Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've reviewed your
information above, please review the following rules regarding rental cars
issued through priceline.com:
·       
Rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted,
you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

We reviewed your contract page and the confirmed cities to make sure that we provided what was requested online and per contract page. For both outbound and return flights, we disclosed that you will be given a flight that will depart [redacted] ([redacted]) to [redacted]...

[redacted] ([redacted]). The flight details and times were only revealed after you paid and booked for the reservation. I have sent you the contract page on a separate email for reference.   I have reviewed the terms and conditions associated with this reservation and see that the reservation you have purchased is highly restricted. By using our Undisclosed option, our travel partner accepted your price on the condition that your reservation would not be changed or cancelled. We deeply discount our rates based on contractual agreements we have with the participating travel partners, therefore all undisclosed reservations are non-cancelable and non-refundable.    I have carefully reviewed your reservation and see that your package purchased is restrictive that any time reservation can not be changed or cancelled but due to your concern wherein the city you entered were incorrect, I can cancel your air reservation with 200 USD per ticket. I see that you also have rental car portion, you have the option to cancel with 15 USD cancellation fee if and only when the air portion of the package will be change or cancelled otherwise, it will remain non refundable and non cancellable; however, for the hotel portion it will remain non refundable and non changeable. You can reply to this email if you wish to continue with the option presented and let us know as cancellation should be done prior to your flight departure.   Thank you for taking the time to inform us of your concerns and we hope you find this information helpful.     Sincerely,    Executive Services

The cruise line representative had advised that the refund was indeed issued back
to Mr. [redacted]'s [redacted] credit card ending in [redacted]. The refund will
take 5-7 business days for processing.

I put in sjo whick is [redacted] They sent me a email stating I got a ticket to [redacted] then the day I called them I had gotten an email stating [redacted] California. I called them immediately. I am out this 800 tickets and has to spend 1400 on new last minute ones. Complaint: 1[redacted]
I am rejecting this response because
Sincerely,
Kellie Nedrow

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to my inquiry is satisfactory to me.
Sincerely,
[redacted]

[redacted]   We are contacting you today regarding your reservation at [redacted] And Casino booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you did not use...

the reservation and you would like to be refunded.   The reservation that you purchased is restricted which is non-cancelable and non-refundable. This information was provided on your contract page prior to booking. However, we called the hotel to request for exception and they agreed to refund your reservation.   We processed a full refund in the amount of 590.96 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: there are lots of complexity in that business that makes it look so fraudulent. Additional information or documents could be a personal I'd card, marriage certificate, letter of recommendation or identification from your work placeetc. A document like [redacted] should not be silent for any sincere travel arrangement. Then, when you're sure that the unsuspecting client is in your trap, you now sent a change of itinerary, in which case even if their trapped client decides to cancel, it will also attract a penalty. It's very unfortunate.. My final submission is that they remove one hundred dollars  being their cancellation fee and refund me my balance...  I most Sincerely apologize for all the inconveniences I've caused the Revdex.com. Thank You.
Sincerely,
[redacted]

Complaint[redacted]
I am rejecting this response because:Priceline's Executive Office continues to lack the leadership to make ethical and fair decisions.  I will not accept anything other than a full refund of $102.97 from Priceline.  I've reached out to the [redacted] Hotel for some color on the issue (see attached email).  The hotel representative states they "did cancel the reservation and we are not seeking payment from them [Priceline]" and "the hotel did not bill Priceline for this reservation".  Revdex.com please help in fighting for my consumer rights as there is clear moral hazard on the part of Priceline.  The "Express Deals" industry needs more regulation because (1) the hotel cancelled and is not seeking payment (2) the consumer [me] never made use of the good/service and (3) Priceline is keeping the revenue and participating in moral hazard. 
Sincerely,
[redacted]

This customer is disputing our response but has not provided any details.  Furthermore, our original response remains accurate and we are not able to provide this customer any further assistance until the credit card chargeback process has been completed.  Thank  you.

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Suites [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you have...

issues with this hotel reservation.   Our records show that despite the restrictions in this reservation, the hotel agreed to refund the 4 nights out of the 5 nights that you booked this reservation. A refund of for $475.73 was issued on May 2, 2017.   The hotel will still charge the cost of the 1st night on this reservation; however, as a one-time exception, we have refunded the 1st night of this booking. Your refund has been processed. A refund for $123.17 was issued today, May 2, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

I understand that you would like to get a full refund due to issues you had encountered during your stay. We apologize that you were unhappy with your hotel accommodations. We are sorry to hear that your hotel fell short of this expectation during your stay. Last Nov.27,2017 one of our...

representative called the hotel and was able to get approval to refund. A refund of $238.69 was processed back to the original card used. As a gesture of goodwill, below is a coupon code for your future priceline.com Hotel Express Deal.    Coupon Code:  [redacted]   The coupon will provide a discount of 15% on your next reservation. This is valid only on Express Deal® hotel stays and will expire on October 31, 2018. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.    Our sincerest apologies for any disappointment caused. We have documented your concerns for future reference. Feedback such as yours greatly assists us in improving our service.     Sincerely, Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer is requesting a refund for his/her Name Your Own Price airline ticket purchase.
 
Attached hereto, is a copy of the consumer’s initialed contract page...

agreeing to the non-refundable terms and conditions of the selected purchase.
We are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist with the requested refund.
Sincerely,
N. D[redacted]
Priceline.com
 
 
 
This contract for request number [redacted] was originally initialled on Wed Jul 8 17:06:44 EDT 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Airfare Details
Depart:[redacted]
Return:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
**
[redacted]
[redacted]
**
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
      
Summary of Charges
 Airline Ticket Offer Price:
$80.00 per ticket
 Govt Taxes, Airline Fees and Agent Fees:
$41.85 per ticket
 Airline Ticket Trip Protection:
Declined+ Add now  Recommended! 
 Number of Tickets:
1
 Airline Ticket Delivery:
$0.00   (Electronic Ticket)
 Airfare Subtotal:
$121.85
 Total Trip Cost: (All prices are in US dollars)
$121.85
Baggage fees are not included in your trip cost.
Important Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable.
•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time.
•
Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.
•
If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.
•
You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
 
I[redacted] 
 **  
 
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

I have received the consumer’s additional
comments.  As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. We apologize for any confusion experienced by the consumer.
A pet fee is considered as an incidental charge. Incidental charges, if
applicable, will be payable at the hotel directly at checkout. A credit card
or, in the hotel's discretion, a debit card, will be required to secure these
charges and fees that you have incurred during your stay. This information was
provided under the Terms and Conditions of your booking.  I am sorry that we are unable to assist the
consumer with a refund for pet fees paid directly to the property.
 
Sincerely,
[redacted]
priceline.com

[redacted]   Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you have...

issues with this hotel reservation.   The [redacted]i Hotel (a Hilton property) incorrectly loaded a rate of $24 per night. The hotel stated that this rate was not correct and they are not honoring any reservations booked at this rate. As a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these reservations.  This issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by the hotel.   As a gesture of goodwill, Priceline has sent customers an email advising them that their reservation have been cancelled. Additionally, Priceline has sent these customers a 15% coupon that can be applied on a future Hotel Express Deals reservation. Valid for 1 year ? expires April 1st, 2018.   Also, we can offer an additional $25 credit toward a future Disclosed Hotel reservation. Once the new Disclosed Hotel reservation is booked, customers can call us back with their new reservation number and we will apply the additional $25 credit.   We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices