Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because: First of all it is Ms. [redacted].  Canceling the entire ticket just bc I cannot make it to departure flight is unfair.  In addition, I have read the entire email I received after I made my purchase.  I didn't read anywhere that if I can't make it to departure flight, my returning flight will be canceled also.  I just wasted over 300$ and now I have to spend extra money to buy the return ticket. If you check your record last time I made a purchase through priceline.com (I believe it was December 2014), I couldn't make it to departure flight but I was still able to return with the same ticket. I didn't spent extra money to purchase a new ticket.  I have been using priceline as my main site to purchase plane ticket but not anymore.  I will suggest all my friends and family not to purchase anything from your website. I will never make this mistake ever again.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our  records indicate that a refund request has been submitted to our
management team for review, and if approved, the refund of $1941.76 will be
processed to the form of payment used to book the reservation.

Thank you very much this issue has been resolved to my satisfaction. I am awaiting the refund. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for taking the time to contact us.   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We sincerely apologize for the difficulty you encountered. We understand your requests for November 3-5 were rejected and your...

credit card was authorized for 136.98 USD. We reviewed your information and confirmed all your requests for November 3-5 were rejected due to constantly changing inventory and availability. In order to process your request, we first place an authorization on your account. These authorizations drop off and you will not be successfully charged for your rejected requests. In most cases, 5 to at most 7 days depending on your bank's process.   Furthermore, we were able to confirm you have a confirmed reservation at the [redacted] [redacted] for November 4-5. Your Trip Number is [redacted] and the charges are all payable to the hotel.   Thank you for your time. We hope you find this information helpful.   Sincerely, [redacted] Executive Offices

I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand you are requesting for a full refund since you did not intend to book this rental car reservation. We work really hard to avoid any confusion when customers use our...

website. In order to book a reservation, we require that you review your reservation details, including the terms and conditions prior to entering your billing information. In this instance, our records show that the information was reviewed and the request was processed. Your reservation is restricted; it is non-refundable and non-transferable. However, we have decided to make a one-time exception and issue a full refund as a gesture of goodwill. The refund request has been submitted to our management team today, and once approved, the refund for $153.26 will be processed to the form of payment you used to book the reservation. Please note that this may take a few weeks to be processed and you will be notified via email once completed. Thank you for your patience while we review your issue, and please feel free to respond to this email if you have any additional questions. Sincerely, Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, the reservation was booked for
the wrong travel date.
 
Attached
hereto is a copy of the consumer’s initialed contract page...

agreeing to the
non-refundable and non-changeable terms and conditions of the purchase as well
as the following selected travel dates:











Airfare Details

Depart:
Wed, April 15, 2015

Return:
Tue, May 19, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]

 
As requested, priceline confirmed the travel dates
selected and authorized by the consumer.
I am
sorry that the consumer’s selected purchase is non-refundable and  unable to assist with a refund.
Thank you for the opportunity to clarify.












 

Sincerely,
[redacted]
priceline.com
 



This contract for request number [redacted] was originally initialled on Thu
Mar 12 17:59:10 EDT 2015
Your Trip Summary





















We Recommend Trip Protection
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Get the following protection up to the limits listed below and much more for
$17 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss, natural disaster at departure or
destination city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the
event a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


































Airfare Details

Depart:
Wed, April 15, 2015

Return:
Tue, May 19, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and
10 p.m. and you will arrive no later than 12:30 a.m. the next
day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]

Aircraft:
Jet aircraft

Summary of Charges





























Airline Ticket
Offer Price:

$200.00 per ticket

Govt Taxes,
Airline Fees and Agent Fees:

$35.40 per ticket

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$470.80

Total Trip Cost:
(All prices are in US dollars)

$470.80

Baggage fees
are not included in your trip cost.

Important
Information




























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be
round-trip, coach class tickets issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you.
Upgrades and standbys are not available. If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. If any part of the ticket is unused it has no value
after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 







[redacted]
**
 


I have read,
accept and agree to abide by Priceline.com's terms and
conditions and privacy
policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the resolution...

is satisfactory.  I was promised a 50% refund, to which I am still waiting for which could take over a month to get to me.Still, the customer service and the rudeness needs to be addressed even in the executive level.  Well I guess it really doesn't matter seeing I will never use priceline again.
Sincerely,
[redacted]

Thank you for your patience while we try to resolve this issue for you.  We sincerely apologize for any issues you faced while trying to resolve this matter. We can cancel your Sept.06,2017 reservation from [redacted], [redacted] under the name of Jessica Ballard for a full...

refund without any fees. Please advise if you would like to continue.  Thank you for giving us an opportunity to assist you.  Sincerely,  [redacted] Executive Offices

RevDex.com, Inc.
 
I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. I am sorry
that the consumer selected the wrong travel date and the selected airline
ticket purchase is restricted/non-refundable and non-changeable. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We are truly sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear [redacted]
Thank you for taking the time to contact us regarding
your rental car reservations for Trip Numbers [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We would like to inform you that both of your
reservations have been cancelled. Two refund amounts of $275.56 and $42.65 were
issued on April 8, 2016. Your refund has been processed through our system. If
you need to check the status of your refund, please contact your bank directly
to inquire about their processing time.
For further questions, please contact us directly at:
###-###-####, before April 28, 2016 if you decide to cancel. The Executive
Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday.
You will need to enter your Trip number, which is [redacted] or [redacted]
when you contact us.
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
Thank you for choosing to contact us. I hope you found my
email helpful.
Sincerely,
Frich A[redacted]
Executive Offices
________________________________________

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. We
have reviewed this concern and verified that you searched, booked and paid for
coach cabin tickets. As an apology for the confusion, we can submit a refund
request for $100 or you may upgrade you tickets to business class via voluntary
exchange paying all fees and additional airfare. We apologize; however, we will
be unable to upgrade your tickets for no fee. If you would like to upgrade your
ticket for a fee, please contact us back before your current scheduled
departure date which is Friday, June 19, 2015. If you have further questions,
please contact us directly at [redacted]. The Executive Office hours are
9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to
enter your Trip Number, which is [redacted] when you contact us. Please note
that the number provided above is a United States phone number, and you may
incur toll charges when calling from outside the United States or Canada. I am sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]priceline.com

Complaint: [redacted]
I am rejecting this response because:Even though the company does have verbiage on the site that they think is sufficient it is not.  It is STILL misleading because #1 you feel like you are getting the best price when you book this way.  The hotel offered a much lower price when booking directly over the phone with them and offered me two beds as I needed.  #2 when they say you can contact the hotel (even though its not guaranteed by priceline) they make you feel like the hotels will be open to this.  When in fact the hotels are not at all willing to change your reservation with out charging a fee.  So you will be paying a fee FOR SURE not maybe.  Also and this is the most important point PRICE LINE DOES NOT CARE IF YOU HAVE MADE A MISTAKE.  THEY HAVE A ZERO CUSTOMER SERVICE POLICY.  IF YOU HAVE MADE AN ERROR THEY REFUSE TO DO ANYTHING ABOUT IT EVEN THOUGH I WAS WILLING TO BOOK THE ROOM THROUGH THEM IF THEY HELPED ME AMEND MY MISTAKE.  THEY JUST SAY NO, SORRY, HAVE A NICE DAY THANKS FOR THE MONEY, YOUR SCREWED.  This is unacceptable customer service and an unacceptable policy. I am sure if enough people figured it out there would be a GIANT class action lawsuit out there that the people would win.  The facts are even though they think its clear and conspicuous its NOT because normal people like me who book travel all the time didn't get it.  I was confused.  I made a mistake.  Priceline does not care they are already paid.  they just tell you to have a nice day. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will accept this offer, though with reservation, as the [redacted] agent was the one who insisted that the driver, [redacted] accept this additional insurance. 
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund on...

your unused reservation.
We reviewed your reservation details and confirmed your
original request submitted for [redacted], TN was rejected, and you resubmitted
by selecting [redacted], TN as the area you wanted your hotel to be located
within. We provided a virtual map to view where your hotel could be located
prior to submitting your offer, and we confirmed your hotel is within the area
selected. The contract page provided prior to submitting your request stated:
Rooms purchased through Priceline cannot be cancelled, changed or transferred
and refunds are not allowed. We are sorry if you were unhappy with the location
of your hotel; however, your request is non-changeable, non-refundable and
non-transferable.
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
Sincerely,
 
Teddi C[redacted]
Executive Offices

We are contacting you today regarding your flight with Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We researched your issue about your flight. We have reviewed your reservation and based on the...

contract you agreed upon purchasing the reservation, this reservation is non-changeable, non-cancellable and non-refundable. We called [redacted] Airlines and they have confirmed that you have used this reservation.    We are sorry we did not provide you the answers you were looking for and we thank you for your time.           Sincerely,  Executive Offices

Thank you for taking the time to contact us regarding your experience.   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that every time your attempt to book a certain ticket, the price would increase at a...

certain amount. Prices are dependent on a number of factors including destination, season, dates of the reservation and special events going on in the area. It is possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availability. We apologize for any inconvenience this has caused. We made sure that your feedback has been noted. Customers are our number one priority, and we work hard to make your experience with us a positive one.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Dear Ms. [redacted],
Thank you for contacting us regarding your reservation with [redacted] Rent a Car booked under Trip Number [redacted]48.
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you never agreed to a higher rate and want to...

have your reservation cancelled.
We reviewed your reservation details and confirmed when your original offer of $48 was rejected, we provided you with a counter offer that
stated:
We couldn't find a partner to accept your bid of $48 per day. However, we were able to find you the same car for $64 a day.
We are showing you accepted the offer and resubmitted your request, which was accepted. We are sorry if you did not intend on accepting the higher rate; however, your request is non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Teddi C[redacted]
Executive Offices

Our record indicates that this matter has been addressed with the consumer, and a refund was issued.
 
Sincerely,
N D[redacted]
Priceine.com

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer selected Priceline's Name Your Own Price service and
requested a property located in the city area labeled [redacted]...

[redacted].
 
We are sorry that the consumer is not satisfied with the location
of his/her accommodations at The [redacted] by [redacted].
 
Priceline discloses that we will find a room in
a hotel willing to agree to your offer price and located within the shaded area
displayed on the priceline.com website for the consumer's selected area(s). The
[redacted] by [redacted] is located within
the shaded area of the mapping guidelines for the city area labeled [redacted].
Consumers who prefer to stay in a particular location or particular property
have the option to visit our Published Price service, and choose his/her
preferred hotel and location from a list of competitive prices across a wide
range of hotels.
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund.
We hope you find this information helpful and
appreciate the opportunity to clarify the matter.
Sincerely,
[redacted]
priceline.com
This
checkout page for trip number
[redacted] was submitted on 2015-07-26 21:09:50



Please
Review Your Request















































2½ Star Moderate-Plus Hotel, [redacted]




















Which hotel will I get?

Check-In Date:

Saturday, August
1, 2015

Check-Out Date:

Sunday, August 2,
2015

Region

[redacted] - [redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Guest Score 7/10 or Higher

Number of Nights:

1













 























Offer Price Per Room, Per Night:

US$ 70.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 70.00

Taxes and Service Fees:

US$ 14.98

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 84.98

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.





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Trip Cancellation and Trip Interruption Protection reimburses for
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traveling companions, death in the family, job loss or other specified
events.
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Live Travel Assistance A real person available to assist you any
time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and
emergency services.



Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.