Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation at the [redacted], for Trip Number [redacted].   This is regarding your Revdex.com concern, wherein, you were asking for compensation due to a billing disclosure issue.   In order to book a reservation,...

we require that you review your reservation details, including the terms and conditions prior to entering your billing information. In this instance our records show that the information was reviewed, including the Booking Conditions outlined. The 2nd line has the rate description, which stated that, “Full pre-payment required upon booking.”   For your reference, a copy of your contract page has been sent in a separate e-mail.   Your reservation record was further reviewed by our sister company, Agoda.com. They found that the booking was cancelled without any charges on June 14, 2017 at 08:02 AM (UTC +7). The 445.86 USD charged was refunded back to the card used in placing the request. Kindly allow a few business days for your bank to post the refund to your account. A member of the Agoda Team will get in touch with you to further discuss your concern.   We apologize for any inconvenience.   Sincerely,   [redacted] Executive Offices

[redacted]
 
Thank you for taking the time to contact us regarding
your airline reservations for Trip Numbers [redacted]
*
We are writing to let you know that we received your
Revdex.com concern in our Executive...

Offices.
 
We reviewed your requests and verified the first
reservation booked was with Trip Number, [redacted] This reservation was
booked on July 17,
2016 and it is a roundtrip flight from [redacted]
This reservation is active on our system and a reservation
confirmation or a copy of the itinerary was sent to your email address two
minutes after the reservation was accepted. Our records also indicate that you
checked the status of the reservation online multiple times after purchase. Our
records indicate that you attempted to book the same airline tickets for the
same passengers on August 2, 2016 and August 3, 2016. Those attempts were
rejected because the same passengers were already ticketed.
 
Furthermore, your reservation with Trip Number,
[redacted] was canceled for a full refund in the amount of 1002.60 USD on
August 8, 2016 according to the airlines fare rules. The refund was processed
through our system within one business day; however, bank processing time
varies, so please check with them if you don't see the refund in your account
within a few business days.
 
In addition, your reservation with Trip Number is
[redacted]e.
The one way tickets were from [redacted]t
(PHL) to [redacted] for the same passengers to depart on
August 27, 2016. This reservation is still active because the tickets are non
refundable according to the airlines fare rules. Our ability to change or
cancel a reservation would depend on the airlines fare rules.
Your reservation can be changed for future travel;
however, you will be responsible for an airline imposed exchange fee, any
difference in fare and a per ticket service fee. Please note this option will
no longer be available after August 27, 2016 at 5:15 PM.
 
If you have further questions, feel free to contact
customer service at [redacted]
 
Thank you for your time and we hope you find this
information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer selected
Priceline's Express Deals service for a 2½ Star
Moderate-Plus Hotel, Downtown [redacted] - [redacted]
 
We
are sorry that the...

consumer is not satisfied with the location of his/her
accommodations. [redacted] [redacted] - At [redacted] located at [redacted]
[redacted], [redacted] is clearly located in the shaded area
of the mapping guidelines for the area labeled Downtown
[redacted] - [redacted]. Consumers who prefer to stay in a
particular location or particular property have the option to visit our
Published Price service, and choose his/her preferred hotel and location from a
list of competitive prices across a wide range of hotels.
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund.
 
We hope you find this information helpful and appreciate the
opportunity to clarify.
Sincerely,
[redacted]
priceline.com
 
This checkout page for trip number
[redacted] was submitted on 2015-07-22 20:51:06















Please
Review Your Request















































2½ Star Moderate-Plus Hotel,
Downtown [redacted] - [redacted]




















Which hotel will I get?

Check-In Date:

Saturday, July 25,
2015

Check-Out Date:

Sunday, July 26,
2015

Region

[redacted] [redacted]

City Area:

Downtown [redacted]
- [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Fitness Center, Business Center,
Guest Score 7/10 or Higher

Number of Nights:

1













 























Offer Price Per Room, Per Night:

US$ 60.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 60.00

Taxes and Service Fees:

US$ 15.55

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 75.55

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.





We
Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>

100%
Trip Cancellation and Trip Interruption Protection reimburses for
cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss or other specified
events.
24/7
Live Travel Assistance A real person available to assist you any
time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and
emergency services.



Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal
account the total cost of your stay. Rooms purchased through priceline cannot
be cancelled, changed or transferred and refunds are not allowed. If your
offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that the cruise company contacted the consumer and resolved this issue.

Tell us why here...Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Wright for Trip Number  [redacted]. I am writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand that...

you have issues with this canceled hotel reservation. We apologize for the confusion. The cancellation policy is provided by the hotel themselves. Our records show that for the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, May 17th (local hotel time). If you decide to cancel your reservation anytime between noon on Wednesday, May 17th and noon on Thursday, May 18th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, May 18th). This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. Please note that you have canceled the reservation online at 1:25 PM, local hotel time, on May 17, 2017. Since it was already past noon on May 17, 2017, you were charged the cost of the 1st night's stay as a penalty fee. We have contacted the [redacted]ht and verified that as a one-time exception, they will no longer charge the penalty fee of $64.37 to this reservation. Because of this, your refund for the cancellation penalty has been processed. A refund for $64.37 was issued today, May 19, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find this information helpful and we thank you for your time. Sincerely, [redacted]Executive Offices

Good evening,   I received your email about submitting my complaint to Priceline.com.  Thank you for acting on my behalf.  I wanted to provide a follow up to my complaint.   This evening when I came home there was a chat window from someone named "[redacted]" from Priceline.com....

 The chat window was inadvertently closed prematurely and I was unable to read the entirety of the message.  I contacted Priceline.com to ask if the message could be sent to me so I could read it.  The operator I spoke with began to tell me that [redacted] (my husband) is the listed driver on the rental.  I confirmed that I am aware of this and that I am not sure how that happened but I believe because I used my husband's credit card for the transaction his name was listed as the primary driver.  I further stated that I would not have listed my husband as the driver because I knew at the time of my reservation that my husband would not be travelling with me.  As with every other phone conversation with the company there is no discussion about how my husband's name would have appeared as the primary driver.  The operator stated that "there was no way to send the chat conversation."  I asked if the message could be read to me and after waiting for the operator to verify if the message could be read to me I was informed that I could only be provided a summary of the chat.  The summary stated that Priceline.com could not change the name on the reservation that I have.?  It seems that Priceline.com skirts the issue about how my husband's name showed up on the listed driver section.  As if their business practices were not already suspect this further drives the point that something is amiss. Of note, yesterday, when I went to Priceline.com to check the website procedures of how a reservation would be made I was able to make a reservation without paying for a vehicle.  If this is the normal practice, I cannot fathom how I ended up paying for a rental.  Given this finding, I am left to believe that I was taken advantage of.  I did cancel the reservation that I made when researching the procedures for making a reservation with Priceline.com.  A confirmation email was sent to my email confirming the cancellation. As originally stated, I want the amount of the rental price ($89.10) to be refunded to the credit card that was used to reserve the rental vehicle for the reasons listed in the complaint as well as the poor business practices that I continue to experience.   ? Thank you.   Respectfully,   [redacted]

Complaint: [redacted]
I am rejecting this response because:I called to [redacted] and the person in charge told me in the first call that the car reservation was cancelled; then in the second call they told me it was not and that I should call Priceline.Once I called Priceline the person in charge told me that she couldn't do anything but start a complain and that due to the fact that the person in [redacted] told me that she was cancelling my reservation, I shoul have my money back. Once I received the response to that claim, I called again and another person told me that just with a letter that proves that I never used the car I could have my money back. And now they are telling me that no matter how many things I do, I can't have my money back despite of all the communications and all the information that Priceline provided?I don't think this is correct, Priceline is a serious company and I expect them to solve the issue.If people in the company provided a wrong information, is on them solve the issue and deliver that promise.
Sincerely,
[redacted]

Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected a reservation with the following cancel policy:
 
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation...

policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, January 6th (local hotel time). If you decide to cancel your reservation anytime between noon on Wednesday, January 6th and noon on Friday, January 8th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, January 8th).
 
Sincerely,
 
N D[redacted]
Executive Offices

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, he/she was unaware that the selected Name Your Own Price rental
car reservation was non-refundable.
 
The...

consumer
states:
“Nowhere on that page did it tell you if the bid would be accepted
that your credit card would be charged immediately and that you are not able to
cancel your reservation.”
 
We are sorry
that the consumer was unaware that he/she had selected and authorized the
purchase of a non-refundable rental car reservation.  On each consumers’ contract page we place the
following disclosure regarding this issue labeled under Important Information.
Important
Information
Once
you've reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:
·       
Priceline
rental cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·       
If
your offer is accepted, we will immediately lock in your reservation and charge
your credit card.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the terms
and conditions of the purchase.
 
We
appreciate the opportunity to clarify this matter.
Sincerely,
 
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-05-24 08:55:03












 






















·       


5
·       


2

·       


AUTO
·       


AC
Unlimited Mileage
Mid-Size SUV with Unlimited Mileage




Pick-up: [redacted]
Drop-off: [redacted]
Pick-up Date & Time: Thursday, June 25, 2015, 12:00 PM
Drop-off Date & Time: Monday, July 06, 2015, 12:00 PM
Rental Car Company:


Total Charges
11 Days at: $25 /day



Total:$416.67
Summary of Charges
Your Price Per Day: $25 (per day)

Total Rental Days:11
Subtotal:$275
Taxes and Fees: (details)$141.67
Total Charges: $416.67 Best Price Guaranteed Prices are in US dollars.


Driver Information
[redacted]
**
[redacted]
[redacted]
[redacted]













Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:
Credit Card Debit
Card

The debit card presented at the counter must be in the
primary driver's name. Any funds used for the deposit cannot be accessed
until after the car is returned. The amount required depends upon car type,
rental period, and optional items.

For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?
Proof of round trip
travel Local
renter

The credit card presented at
the counter must be in the primary driver's name. The amount of credit
required depends upon car type, rental period, and optional items.





Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact
the rental car company to confirm availability.

0
Infant
Child Seat
For infants less than one year and under 20 lbs

0
Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

0
Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:


-- choose --



Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:

·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
 
·       
If your offer is
accepted, we will immediately lock in your reservation and charge your form
of payment. If your offer is not accepted,
you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

According to the consumer, he/she did
not authorize the purchase of a hotel room reservation at the rate of $73 per
night, plus taxes and fees.
Attached hereto, is a copy of the
consumer’s initialed contract page agreeing to the terms and conditions of the
purchase, including the summary...

of charges.
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-19 15:01:34



Please
Review Your Request

















































2½ Star Moderate-Plus Hotel




















Which hotel will I get?

Check-In Date:

Tuesday, May 19,
2015

Check-Out Date:

Wednesday, May 20,
2015

Region

[redacted]

City Areas:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:
[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Free Internet, Guest Score 7/10
or Higher

Number of Nights:

1











 























Offer Price Per
Room, Per Night:

US$ 73.00

Travel Insurance:


US$ 5.00






Subtotal:

US$ 73.00

Taxes and Service Fees:

US$ 15.04

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 88.04

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.



We
Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important
Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you requested.
Please note it is possible that the hotel you are booked in could be a
Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






[redacted]
**
 
 
 

I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Revdex.com, Inc.
Our records indicate that the consumer
was advised of the non-refundable terms and conditions of the purchase.
The
consumer may contact the airline directly concerning any claims made by an
airline representative.
Attached hereto is a copy of...

the
consumer’s initialed contract page authorizing the non-refundable and
non-changeable terms and conditions of the selected purchase.
Your airline tickets are
non-refundable, non-transferable and non-changeable.
We appreciate the opportunity to clarify.Sincerely,
[redacted]
priceline.com
This contract for request number [redacted] was originally initialled on Sun Jan
18 00:19:47 EST 2015
Your Trip Summary


















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination city
or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.




























Airfare Details

Depart:
Sat, March 28, 2015

Return:
Sat, April 4, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Aircraft:
Jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$400.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$57.60 per ticket

Airline Ticket Trip
Protection:

$17.00 per ticket

Number of Tickets:

5

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$2,373.00

Total Trip Cost:
(All prices are in US dollars)

$2,373.00

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that accepts your price, we'll immediately
purchase your tickets using the payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





[redacted]
** 



I have read, accept and agree to
abide by Priceline.com's terms
and conditions, privacy policy, and the trip protection Description of Coverage.

The customer was contacted via phone. The one day fee of $65 was waived and we provided a full refund so the customer could book a smaller vehicle. Sincerely,Executive Offices

Revdex.com:We have already resolved the dispute with Priceline. They reached out to us a few days ago and resolved the dispute to our satisfaction. Thank you 
Sincerely,
[redacted]

D[redacted]
*
We are writing you today regarding your reservation with
the [redacted] [redacted] for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
I attempted to contact you...

today in an effort to address
your concern; however, I was unable to speak with you at the number you
provided at the time you booked your reservation.
 
I understand that you felt the star rating assigned to
your hotel was not accurate.
 
When evaluating hotels, we take into consideration hotel
industry information as well as customer feedback. We also assess each
participating property on many different criteria, including cleanliness, guest
satisfaction, decor, etc. Our ratings may vary from other national rating
companies; however, they are generally stricter than others.
 
We found that this hotel does meet our expectations for
the star rating selected on our website. Our competitors also rate this hotel
as
follows:
 
[redacted] [redacted]
[redacted] [redacted]
Tripadvisor.com = 2? Star
 
Upon reviewing, our record shows that you purchased a
restricted booking. However, since we value your business, we can make a
one-time exception and cancel your reservation for a full refund.
 
If you would like to proceed with the cancellation,
kindly reply to this email with your approval or call us before August 18,
2016. You can contact us directly at 1-866-966-7186. The Executive Office hours
are
9:00 a.m. to 8:00 p.m. Eastern Time, Monday through
Sunday. You will need to enter your Trip number, which i[redacted] when you
contact us.
 
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
th[redacted]
 
I look forward to hearing from you.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
When we called the eight hundred number associated with this
site we got price line customer service. It was price line that had the
information and called the hotel.  The
hotel said the price line seemed to be the parent company.
 
Sincerely,
[redacted] [redacted]

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted]28.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We understand that you are...

requesting a refund for your
return tickets due to a medical emergency. We reviewed your issue and we
apologize; however, your ticket is non-refundable. You may only rebook a new
one-way flight using your original ticket value. Rebooking is subject to the applicable
airline fees and ticket rules. Your ticket is valid until December 8, 2016 and
the new travel must be completed before the ticket expiration.
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
Sincerely,
Frich A[redacted]
Executive Offices

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive...

Offices.
 
We understand you are requesting for a refund of the
difference because you intended to book your reservation in [redacted] Dollars.
We reviewed your request and verified that the currency selected prior to
purchase was in United States Dollars. As a one time exception to this policy,
we will submit a refund request on your behalf for the difference. The exchange
rate at the time of booking was 1.29 and your total reservation cost in
[redacted] Dollars is 343.55 CAD. A refund request in the amount of 77.23 USD was
submitted to our management team for review, and if approved, the refund will
be processed to the card you used to submit your request. This process can take
up to 14 days. We will try to expedite this process. Once the refund is
approved, your refund will be processed by our system within 1 business day;
however, it may take up to 5 business days for your bank to post the refund to
your account.
 
Thank you for the opportunity to assist you and we hope
you find this information helpful.
 
Sincerely,
 
Junko Alonte
Executive Offices

Dear [redacted]We are writing you today regarding your airline
reservation under Trip Number [redacted].We would like to follow-up
with you regarding the below email. Kindly send us your medical documentation as
soon as possible so we can go ahead and contact the airlines on your behalf to...


determine if an exception can be made.We look forward to hear from
you.Sincerely,Nico T[redacted]Executive Offices

I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We are sorry that we are unable to assist the consumer any
further in this situation. We indicated prior to booking
that that [redacted] Airlines charges an additional fee for carry-on and each bag
checked. These fees are not included in the total trip charges. We apologize;
however, we are unable to refund the airlines' baggage fees.
 
Sincerely,
N. Dangelo
Executive
Offices

Complain[redacted]
What you are saying is completely misleading.  According to Priceline's website, the following is a definition of a 3.5 star hotel:The most recognized name brands and quality independent hotels in the industry, these hotels feature high quality hotel rooms and well-decorated public spaces. Along with all of the amenities of 3 star hotel, 3½ star hotels offer a higher level of guest service. In addition, hotels will offer a full service restaurant serving breakfast, lunch and dinner, and in-room dining. A fitness center may also be available.Let me tell you something, because Vdara does not have a full service restaurant or fitness center, it does not even meet a 3.5 star classification!And if you say Priceline generally has the most conservative ratings of any online agency, how do you explain the fact the hotel front desk would tell you they are a four star hotel only? and the rating of 4 starts are also on their wall?!You still didn't address my question about the hotel location, so I guess you agree that the [redacted] location is deceiving for a fact!  My demand of full refund stands still, and also, please make your [redacted] star rating to be the "most conservation" as you promised. I am also taking this to the media!
Sincerely,
[redacted]