Stahl Construction Company

Dear [redacted]Thank you for taking the time to contact us regarding your
[redacted] Car Rental reservation for Trip Number [redacted]We are
writing to let you know that we received your email in our Executive
Offices.We understand you are requesting for a refund of the difference
because you have a copy of the rental receipt showing a lower rate on the rental
car company's website for your reservation with confirmation number,
[redacted]. We received a copy of your itinerary and a copy of your rental
receipt through [redacted] Car Rental's website. We negotiate rates with our
partners, which allow our customers to receive significant savings. You saved
159.02 USD or 73.77% off the rental car company's published rate. You would not
have received these savings if you booked your reservation through the rental
car company or on another website at the rental car company's published rate. We
apologize, we will be unable to issue a refund of the difference in
rates.We hope you find this information helpful and thank you for your
time.Sincerely,Junko A[redacted]Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and here is the additional information:[redacted]
Sincerely,
[redacted]

At priceline.com you
have options. You can select a specific itinerary and flight time with our
Published Price service.  Or, you can allow us to assign an itinerary for
you. Enter your desired airports and travel dates, agree on a few parameters, including
departure time and flight...

connections, and your exact flights and times will be
shown to you once your purchase is complete.
The consumer’s
initialed contract page indicates that he/she selected Priceline’s Name Your
Own Price® service for greater savings, and agreed to allow us to
assign an itinerary departing anytime between 6 a.m. and 10 p.m. for this trip,
with a maximum of 1 connection.
Flight
Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no
later than 12:30 a.m. the next day.
Connections:
Maximum of 1 connection.
(layovers will be no longer than 3 hours)
Attached hereto is a copy of the consumer’s initialed contract
page authorizing the terms and conditions of the selected purchase.







 
Sincerely,
[redacted]
Priceline.com
,
 
 
This
contract for request number [redacted] was originally
initialled on Sun May 10 04:11:55 EDT 2015
Your Trip Summary


















We Recommend Trip
Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip
Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of
medical transportation to the nearest medical facility and/or to your home in
the event a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A
real person available to assist you any time of the day with last minute flight
or hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.



























Airfare Details

Depart:
Fri, June 26, 2015



Departing
Airport:
[redacted]
[redacted]

Arrival
Airport:
[redacted]
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection.
(layovers will be no longer than 3 hours)

Ticket
Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Aircraft:
Jet aircraft


We
Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more.
Hide
Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation requires
an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.


Yes!
I'd like to purchase Trip Protection for $17.00 per person.View terms & conditions


No,
thanks. I prefer to decline Trip Protection.
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Summary of Charges































Airline Ticket Offer Price:

$195.00 per ticket

Govt
Taxes, Airline Fees and Agent Fees:

$28.15 per ticket

Airline Ticket Trip Protection:

$17.00 per ticket

Number of Tickets:

6

Airline Ticket Delivery:

$0.00 (Electronic Ticket)

Airfare Subtotal:

$1,440.90

Total Trip Cost:
(All prices are in US dollars)

$1,440.90

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline tickets are
non-refundable, non-transferable and non-changeable.

•

Your
tickets will be one-way, coach class tickets issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you. Upgrades
and standbys are not available. If any part of the ticket is unused it has no
value after ticketed departure time.

•

Name
Your Own Price tickets issued through Priceline are not eligible for frequent
flyer miles. Priceline customers are protected by the same airline
regulations extended to all passengers, including protection against
overbookings and baggage loss.

•

If
we find an airline that accepts your price, we'll immediately purchase your
tickets using the payment information you provided.

•

You
will be issued electronic tickets. Remember to bring a valid
government-issued photo ID with you to check-in.



 





[redacted]
** 



I have read, accept and agree to abide by
Priceline.com's terms and conditions, privacy
policy, and the trip protection Description of
Coverage.

Dear Ms. [redacted],Thank you for contacting us regarding your reservation with [redacted] for Trip Number [redacted].We are writing to let you know that we have received your email in our Executive Offices. I understand that you are frustrated in trying to get a resolution to the...

roach problem you encountered during your stay in [redacted]. I am very sorry for the problem and the constant delays in getting a resolution for you from the hotel management.The hotel portion of your trip was booked through an affiliate booking company that handles reservations for that property. Any issue that is presented to us in reference to that hotel has to be handled back through that affiliate company. Apparently they are having some difficulty, as you did, in reaching a management person to address the issue that you brought to the attention of the desk staff several times.I have requested additional help from the priceline hotel management team that works with this affiliate to see if the resolution can be expedited. Again, I apologize for the delay, but assure you that we are still working on the issue for you. I will contact you as soon as I have more information.Please contact us directly at: 1-866-xxx-xxxx if you have further questions. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip number, which is [redacted] when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue.Sincerely,Steve K[redacted]Executive Offices

Dear [redacted],
 
Thank you for contacting us regarding your reservation with [redacted] Rent a Car booked under Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are unhappy that your rental...

partner is not located at the airport.
 
We verified the rental partner you received is considered an airport location. We spoke with [redacted] at the location and were advised they are
7 miles from the airport and offer free shuttle service. We are sorry if you are unhappy with the rental company provided; however, your reservation is non-changeable, non-refundable and non-transferable.
 
We are sorry we did not provide you the answers you were looking for and
we thank you for your time.  
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Hello. We have reviewed the rejection and found that the info we provided to the customer was accurate and complete.  Thanks.

Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Corporation for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you did not receive the...

$50.00 credit on this reservation when you applied for a Priceline [redacted] card.   I apologize for the difficulty you have experienced. The Priceline Rewards [redacted] card is issued by [redacted] which is the U.S. credit card operations of [redacted]C. For security reasons, Priceline does not have access to your [redacted] account nor control over its [redacted] card policies or procedures.   In the interest of satisfying your concern, we have forwarded your letter to th[redacted] Executive Office. They will review your concern and reply with a resolution within 2 business days.   If you have any other Priceline Rewards [redacted] card concerns, please contact [redacted] directly. There are three ways to contact priceline rewards [redacted]   1. Email - Visit the pricelinerewards[redacted] website and select the Customer Service link. You will receive a response within 24 hours. 2. Phone - You can speak with a priceline rewards Visa consultant 24 hours a day, 7 days a week a[redacted] 3. Mail - Please send written correspondence to: [redacted]801   You can also learn more about [redacted]y visiting [redacted]   I hope you find this information helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. The following email was sent to the consumer on
6/17/2015.
Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your airline reservation
for Trip Number [redacted].  We are
writing to let you know that we received your Revdex.com concern in
our Executive Offices. We understand that you are requesting a full refund of
your ticket as you are unable to travel due to medical concerns. Our record
shows that your tickets will expire on July 23, 2015. We can send your request
for a refund to the validating carrier, [redacted] Airlines. However, before we
can do that, the airline will require you to provide a doctor's
certification/note indicating that you are, and still is, discouraged to
travel. Please be advised that this is subject to the airline's approval.
Priceline, as a travel agency, cannot guarantee the refund since we are still
to abide by the airline imposed fare rules.
In addition, please note that the ticket is about to expire and we cannot
guarantee that the airline would immediately provide a response. In the event
that the airline will deny the refund request, ticket will only be valid for
exchange on the actual ticket expiration, which is July 23, 2015. No exchange
can be processed after that, unless the airline grants our request. Finally, if
the carrier refuses a full refund, we can only appeal for refund of the taxes,
which is about $100 (out of the $1,503.00 ticket value). Kindly reply to this email as soon as possible, and attach the needed
documentation so that we can proceed with requesting your refund from the
airline. The attachment needs to be a PDF or JPG file no larger than 2MB. Any
attachment that does not meet this criteria may be considered potential for
spam/malware/viruses and are stripped from the email message by our corporate
email system.
We apologize for the inconvenience and look forward to hearing from you soon.
Sincerely,
[redacted]
Executive Offices

:
 Dear [redacted]Thank you for taking the
time to contact us regarding your rental car reservation with [redacted]
for Trip Number [redacted]I am writing to let you know that we have
received your Revdex.com concern in our Executive Offices.We
understand that...

you would like to cancel this reservation for a
refund.We thank you for your patience while we research this booking for
you. We currently making attempts to resolve this issue for you. We hope to be
in contact with you in 1 to 2 business days with a resolution. We
appreciate your patience while we continue to work to resolve your
issue.Sincerely,Jenn H[redacted]Executive Offices

Hi.  Please see the response below that we have emailed to our customer. Thanks. Dear [redacted] Thank you for contacting us regarding your reservation with [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com...

concerns in our Executive Offices.  We are sorry for any inconvenience for any rate difference when you exchanged your tickets. We completed a refund request in the amount of$28.20 to be issued back to your account. Please allow 7-10 business days for the funds to appear back to your account. Thank you for choosing to email us today. I hope you found my reply helpful! Please email us again if you need anything else. Sincerely, [redacted]Executive Offices

[redacted]   We are contacting you today regarding your reservation at the S[redacted] [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you did not intend...

on booking the reservation and you would like to be refunded.   We checked our records and verified that your previous requests were not accepted because we were unable to find a hotel willing to accept your offer price. We also contacted the hotel and they advised that both rooms on the reservation were used.   The reservation that you purchased is truly restricted which is non-cancelable and non-refundable. This information was provided on the contract page that you reviewed and initialed prior to booking. We apologize; however, we are unable to refund your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

Hi. Please see the response below that we sent to our customer.  Thanks. [redacted] Thank you for taking the time to contact us regarding your airline reservation with [redacted] under Trip Number [redacted] I am writing to let you know that we have received your Better...

Business Bureau complaint in our Executive Offices. I understand your concern regarding your baggage allowance. We have checked the website of [redacted] and confirmed through one of their customer service representatives over the phone, that your reservation does include one free checked baggage per passenger. You may visit [redacted] website at [redacted] or contact them directly a[redacted] to reconfirm your baggage allowance. You may also go through the following link to review [redacted] baggage polic[redacted] Again, thanks for reaching out, and I hope you found my reply helpful! Sincerely, [redacted]Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We apologize for the inconvenience. We...

understand you were unable to travel due to a conflict on your work schedule and you are requesting for a refund. Please note that our ability to change or cancel your reservation depends on the cancel policy presented prior to purchase. We reviewed your reservation and verified your reservation was a no show. We apologize you were not able to use your reservation; however, because your reservation is pre-paid, it is non-refundable. When you missed your scheduled check-in date the hotel considered you a no-show and released your room. This is a standard hotel procedure. If you had purchased your reservations from another travel company or directly from the hotel, the reservations would still be non-refundable. We apologize, we are unable to issue any credits or refunds.   Thank you for your time.   Sincerely,   [redacted] Executive Offices

Our record indicates that this matter has been addressed and a refund was issued in the amount of $323.06.
Sincerely,
N D[redacted]
Priceine.com

Thank you for taking the time to contact us regarding your hotel request at the [redacted] Hotel for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you have...

issues in submitting a hotel request for August 10-12, 2017.   We apologize for the confusion. Customers are our number one priority and we work hard to make your experience with us a positive one. We appreciate your feedback and forwarded them to the appropriate individuals for consideration as we continue to improve our service and avoid further confusion.   Our records show that your request was not confirmed due to changes in availability. Please note that the rates are controlled and set by our hotel partners and are not guaranteed until purchase is complete and your reservation is booked. I apologize that your first attempt was not successful.   Our booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency and there can be occasional time lags which impact true reservation availability. You may try to submit your hotel request again; however, if the itinerary you just tried to book is still listed, it may or may not be available due to changing hotel inventory. We suggest you try another itinerary by starting a new search from the home page, instead of using the back buttons.   I hope you find this information helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence. We are sorry that we are unable to assist the
consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I called my credit card company and they never received the request. This is an entirely different story than I got from their customer service rep whom said the room and hotel were not available. Someone is lying. I just called the credit company just now and they confirmed they were never contacted and the card had plenty of funds available. That answer is not satisfactory.
Sincerely,
[redacted]

I have
received the consumer’s additional comments and am sorry that the consumer was unable
to book the requested reservation through our service, however pleased that the
consumer was ultimately able to purchase the desired reservation.
Sincerely, N.
D’[redacted]  Executive
Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Corporation for Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that [redacted] Corporation charged you for the
cost of this reservation when the reservation was already paid upon booking.
 
The rental partner will charge the driver at the rental
counter for optional items you add to your reservation, including any child
seats or special requests (insurance coverage, additional driver, etc.). In
addition, an additional driver can be added at the counter for a fee payable
directly to the rental car company. This information was presented to you prior
to purchase when you were asked to review your reservation, including the terms
associated with cancellations or changes. When you purchased your reservation,
you agreed to those terms.
 
 
We have contacted [redacted] Corporation on your behalf and
verified that the amount they charged for this reservation is valid because you
agreed to purchase the following items when you pick up the vehicle. These
items are not included in the total cost of the reservation that you paid upon
booking.
 
Loss Damage Waiver                                     ...⇄ $
54.00
Liability Insurance Supplement                                 55.80   
 
Personal Accident Insurance (PAI/PEC)                   27.80
Premium Emergency Roadside Service Option         31.96
Uninsured Motorist Protection                                  27.96
Additional Authorized Operator                                52.00
Concession Fee Recovery                                    ...⇄ 21.73
Energy Surcharge                                   �...⇄ /> 1.49
Tax (21%)                                     �...⇄ /> 22.19
                 
Total                                     �...⇄ /> $294.93
 
Since you've purchased the Loss Damage Waiver or
Collision Damage Insurance when you have already purchased this upon booking,
your refund for the Collision Damage Insurance has been processed. A refund for
$44.00 was issued today, July 12, 2016. We will issue a
refund to your bank within one business day. Your bank will then post it to
your account. The bank processing time varies so please check with them if you
do not see it in your account within a few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices