Stahl Construction Company

Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number
[redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We...

understand the wrong dates were
received on your reservation.
 
Prior to submitting your request, we provided you with a
contract page to review and verify the information being entered was correct.
We confirmed the contract page showed check-in on Friday, Jun 10th and
check-out on Sunday, June 12th. We contacted the hotel to see if an exception
could be offered, but we were advised it was non-changeable and non-refundable.
We are sorry if you entered the wrong dates by mistake; however, we are unable
to make any changes or cancellations to your reservation as requested.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:I spoke to the hotel and the clerk assured me I would not be charged.  I spoke to [redacted] from Priceline while she called the hotel and they affirmed that I had canceled before 12/25.  So, Priceline's words are not the same as what Von* stated.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]   Thank you for the help I accept the offer made by price line if the money is returned as stated I will say thank you and drop the matter   [redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. According to the consumer, the [redacted] on [redacted] is not a 4 star property as requested. We are sorry that the consumer is not satisfied with the quality of her Name Your Own Price/Express Deals hotel accommodations. All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web site. While the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s 4 star hotel guide. We have researched to find that the confirmed hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:
[redacted].com = 4 stars[redacted].com=4 stars
[redacted].com = 4 stars
[redacted].com= 4 stars
[redacted].com =4 stars
Additionally, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenities. This hotel has an Overall Guest Rating of 7.8 out of 10 on The Priceline Scorecard. The overall rating as well as real traveler’s reviews for this hotel can be reviewed on our website. Concerning the consumer’s claim that she could have purchased the exact same reservation at a lower price; Priceline offers a best price guarantee; the details of the guarantee can be located on our website. [redacted]
Our records indicate that the consumer did not contact Priceline to advice of a lower rate.
We thank you for the opportunity to clarify this matter and we are sorry that Priceline is unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

I have received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion. Prior to submitting the
Express Deal reservation, we provided the consumer with a virtual map to view
where the hotel could be located within the Downtown - Marina area that was
selected. We confirmed the confirmed hotel is within the area, and we confirmed
the guest checked in as scheduled. We are sorry if the consumer is unhappy with
the location received; however, the reservation is non-changeable,
non-refundable and non-transferable. We are sorry that we are
unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because I am not looking to cancel the hotel room. I was looking to see if they would switch me to then Gaslamp Distritct.If this can't be done - then will leave my hotel reservation as is.
Sincerely,
[redacted]

Dear Mr. [redacted],
We are contacting you today regarding your reservation at the [redacted] Hotel for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you were unable to use...

the reservation. Our records show that you disputed the charges with your credit card company. Our system automatically cancelled the reservation the dispute was initiated. We contacted our Chargeback Department and verified your concern. They advised that we can process a refund for your reservation.
A refund request for $159.10 was submitted today, November 3, 2015. The request needs to go through a review process which does take time to complete. You should be receiving an update within the next two weeks regarding this request.
We apologize for the inconvenience and hope you found this information helpful.
Sincerely,
Zadhy S[redacted]
Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand your concern about the payment process of the reservation you booked from our website. We indicated prior submitting your request that the reservation would require a...

full pre-payment prior booking. However; we will document your feedback about how the billing was presented on our website. We see that a full refund in the amount of $321.57 has been processed back to your credit card. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time. You may also send us a copy of your billing statement showing the overdraft fee, so we can research on it. You may fax it to ###-###-#### or attach it by replying to this email. Please note that the file should be in .JPG or .PDF format not more than 2 MB in size.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

[redacted]Hello. Please see the below response we sent to our customer.  [redacted]
*Thank you for contacting us regarding your reservation with [redacted]l booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns...

in our Executive Offices. We understand you are unhappy with the rental car you were provided. We are sorry if you are unhappy with the quality of your vehicle. We would recommend contacting the rental counter directly at: [redacted]The representatives at the counter should be able to assist you with exchanging your vehicle to another one that will accommodate your needs.  Thank you for choosing to email us today. I hope you found my reply helpful! Please email us again if you need anything else. Sincerely, [redacted]Executive Offices

[redacted]
Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I understand that you had an issue with this...

reservation. I apologize for the inconvenience. Please advise if you were able to rent a vehicle with another car company. If so, kindly send us the receipt showing the charge so we can determine on how to assist you. Nothing is guaranteed until further review is completed. You may attach it to your email reply or fax it at [redacted] I look forward to hearing from you. Sincerely, [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am not happy with the company and will probably never use them again but I will drop the matter. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I was told inconsistent facts by different reps and purchased some insurance so at the very least we should be fully refunded for the rental car.  I do find it crazy that a company decides to try out priceline with the hopes of it ending up being our go to travel arrangement site but instead of offerring quality customer service (as clearly there were some agents I spoke with that flat out lied to me)  and also refunding us some of the cost of the reservation with a penalty like most direct airlines do, you'd rather lose out on thousands of dollars of business down the line.  I spent hours out of my work day trying to sort this out as your reps had me calling airlines when they had no part.  I was even told that the penalty amount was the airline's thing and not Priceline, whereas the airline told me it was priceline's which later I found out was true.  I believe these are unethical business practices as you are misleading your customers in more ways than one.Sincerely,[redacted]

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We are sorry that the consumer’s selected reservation is non-refundable
and we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you requested for a full refund of...

the reservation as it was booked in the wrong area.   We contacted the [redacted]r and they did confirm that they allowed an exception to the no-cancel policy and approved the refund of the reservation. Your refund has been processed. A refund for 232.65 USD was processed today, July 26, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   We hope you find this information helpful and thank you for letting us work on your concern.   Sincerely,   [redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that the hotel...

agreed to cancel your reservation. I have reviewed your case with [redacted] - General Manager and he confirmed that he offered free cancellation. Due to this, we have processed the same in our end.   Your $721.60 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that a refund in the amount of $83.46 was issued on June 25,
2016.

Dear [redacted]
 
Thank you for contacting us regarding your airline reservation
for Trip Number [redacted]
 
I am writing to let you know that we received your RevDex.com concern in our Executive Offices.
 
We reviewed your concern and I...

apologize that we are
unable to provide the compensation you are requesting. Airlines can, and often
do, adjust their schedules depending on traffic, change of equipment, route
popularity and other various reasons. This is a common practice with the
airlines.
 
With your concern, we attempted to request an assistance
from the [redacted]s. We are sorry that the airline had no other
alternate flights to offer. Our record shows that you wanted to rebook a flight
with LOT [redacted]. Unfortunately, this is not an option since the ticket
you purchased was with [redacted]
Airlines do not allow placement to alternate airlines
unless they are unable to provide transportation which was not the case here.
The airline granted your request for a refund of the return portion and we are
unable to reimburse the cost of the new ticket which you elected to purchase.
 
I am sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

In order to locate the referenced
reservation and review this matter, please provide the 11 digit priceline.com request
number, as well as the email address that was provided at the time of purchase.
 
Thank you,
N D’A[redacted]
Executive Offices

We have received the consumer’s additional comments. We reviewed your request in our system and verified that an additional $1.92 per night rate was selected ($5.76 total) for a room with 1 king or 2 double beds. Our website did not show that we offered a larger room. The rates displayed on our site are rates pulled from several sources and are displayed to our customers. There is no indication offering a larger/different room for additional rates. The offer is for a room with 1 king or 2 standard beds. . As per the agreement, the reservation was booked in the room that was selected. We are sorry that we are unable to assist the consumer any further in this situation. Sincerely,N. D[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: an unsubscribe button should be added to all promotional emails. Removing just my email address isn't satisfactory.    
Sincerely,
[redacted]