Spotify

We've reached out to the user to try and resolve the billing issue they're experiencing. 
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT yet been resolved because:

[Your Answer Here]
I was told that I would be directly contacted to resolve this matter and I have not yet been contacted to give more information to locate the payment made under the alias username and e-mail address created for a spotify premium account.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello there.
I have viewed the correspondence you have had with one of our advisors here. 
I'd like to just quickly note for you that the Bank and the Merchant both have access to the Authorization code, we use this very often to track down accounts that people...

have lost and are still paying for. 
By the looks of things, and taking into consideration the account we have of yours which isn't connected via [redacted], it follows that the most likely scenario is that the account you are currently paying for, was created through [redacted]. 
If you could send over the link to your profile page I can run a graph search and find the account for you. 
Kind regards

Hi there,
We will contact the customer straight away and get this sorted.
Kind Regards,
[redacted]

Hi there, 
I will review the case within our CRM and get back to the customer directly. 
Kind regards
[redacted]

Hello, 
We've already refunded the 2 payments for the user and terminated their subscription, so they won't be charged again. 
Thanks,

We've contacted the customer and asked them for more information to locate their account. Once we've located the account we'll see how we can settle the issue.

Revdex.com:
/>
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]This does not solve my complaint as nothing was mentioned about the refund of 4 months of premium service for $39.96.  Spotify has contacted me after checking into the account.  I have included the email from the customer service rep [redacted], and my reply to her.  
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] 
[redacted] [redacted] 
[redacted] ** 
[redacted]
My reply to this email is as follows:
[redacted]  8:28 PM 
To: [redacted]-Although you can resolve the issue by deleting one of these accounts, your email does not mention the refund of $39.96 back to my card on file.  If logging in through [redacted] is given as an option, it should state that doing so will create a second account "accidentally" that will cause a double billing of services.  Regardless, the second account was unusable by me and was impossible to delete and stop payment without contacting the Revdex.com after my three attempts to contact Spotify were ignored.  As stated in my emails and complaint to the Revdex.com, I am requesting a refund of the four months of charges for premium service that were applied to my card through the [redacted] account.  Please respond regarding the status of a refund.
I am now waiting for the reply from Spotify.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

[Your Answer Here]
Spotify's offer is as followsWe're sorry to see you're having a few problems with the gift cards you have purchased. Unfortunately gift cards are not compatible with the Family Plan, a previously explained. Unfortunately we're not able to offer you a refund for the gift cards as there is no transaction from you to us to refund. We can however, offer you some FreeSpotify Premium to the amount that you paid for the cards. Unfortunately these can not be redeemed to the [redacted] account, nor any sub accounts attached to this.I understand that this is not ideal, but unfortunately this is the only solution that we can provide. How does this sound?Spotify's offer was signed by [redacted] at Spotify Customer Support.I responded to [redacted] as followsI have no need or desire to create a new account. My intention when purchasing the cards was to use them on my existing account. If thatcannot be done the cards are of no use to me and must be refunded.Regards[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hey,We have responded to the customer in an attempt to resolve the issue. Currently waiting for response.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Spotify claims I never cancelled their premium service. I did cancel it online before the free period ended, then I cancelled it AGAIN when I noticed the charges on my credit card statement. They said I would have automatically received a cancellation email; I did not. They said they would credit my June payment, and the first rep told me he would refund the July payment. This means I am only out the May payment. This is close, but I asked for a full refund. I have no motivation to lie about this, and my computer skills and mental abilities are not so weak that I am unable to figure out how to cancel a service like this online.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey there,
We will get in touch with the customer and try to resolve the issue.
Thanks,

Hello,
 
Prior to the dispute, we've already actively attempted to settle the complaint with the user. They're seemingly unwilling to do so, though. We have refunded the last payment made on their account.
 
Thanks,

Hello,
We contacted the customer after locating their account and offered them a refund. We've now processed this refund, and it should be with them within three to five working days.
Kind Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 1. "Subscription was not cancelled correctly".
If one searches the web one finds a number of complaints about
unsuccessful cancellations. Spotify even has a FAQ answer telling
customers what to do if the cancellation was unsuccessful. Whether this
is a poor design or a deliberate choice to earn money even on cancelled
free trials, the fact that I'm not the only one whose cancellation was
incomplete means that this problem is Spotify's responsibility.
Now turning to my own case, I had to go through a number of steps of the
type: "Do you want to cancel? Press to continue; If you cancel, you will
only save a few beers -- do you really want to cancel? Press yes; Are
you really sure? Press submit".
Is it any surprise that  after several such pages I believed that cancellation was complete and either did not
notice or did not even get to fine print about cancellation date and
email? This is even assuming that I indeed did not get to the end rather
than the possibility that the system simply did not record the
cancellation.
2. "The statement was older than 14 days"
I do not remember receiving an email notifying me of the charge.
The only indication of this charge appeared on my credit card statement. I
received the statement over 3 weeks after the charge was made. How was I supposed to
complain within 14 days? Remember, I was certain that cancellation went through.
3. "The account was heavily used"
Spotify provides free and subscription accounts. The only (main?) difference
I'm aware of is that subscription accounts allow one to save music on
their device. Free service, on the other hand, offers an unlimited
streaming. Yes, my son used Spotify service heavily after the account
cancellation. However, since most of the time we had high speed
internet access, he believed that he was using free service.
The only resolution I consider acceptable is a refund of my payment.
But if Spotify submits another response arguing that they do not need
to refund the charges, I'm not going to continue the discussion -- it is
not worth my time. Whatever the outcome, this will be available on Revdex.com
website for potential customers to see.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, 
We've reached out to the customer to try and resolve the payment issue they're having. 
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

[Your Answer Here]
I have not received a response from the organization explaining why this occurred, what they are going to do to correct the issue, and have not explained how they are going to make up for the time and damages they have caused.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey!
We'll contact the customer and try to resolve the issue.
Thanks,

Hello,We have located a previous case from the customer, and we will contact them directly.Regards,[redacted]Spotify[redacted]