Spotify

Hi there, 
Sorry to hear about your troubles, 
For your reference you are able to contact us for support here [redacted] or can send an email to [redacted]
You have...

stated here that you do not use [redacted], however there has been an account created here through [redacted] under your name. [redacted]
To login all you have to do is login using your [redacted] credentials, I can cancel this account for you however I can see that the last time you logged in and used the service was on [redacted] September on an iOS device, as a result I am unable to offer a refund. 
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved.Subscription has been cancelled online.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the...

matter has been resolved.
Sincerely,
[redacted]

Hello,
I couldn't locate any records of cases from the email addresses provided with the Revdex.com. I've contacted the customer directly to try and investigate this issue further here.
Regards,
[redacted]...

[redacted]

Hey,We will contact the customer and try to resolve the issueRegards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 [redacted] 
[redacted]
[redacted]
[redacted]
 
I thank you Revdex.com for assenting me with the complaint against Spotify, They did reimburse me for the additional charge, I had no response from them until you helped me, I THANK you soo much ,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Hello [redacted],
I'm [redacted], one of the [redacted] here at Spotify. We received your message through the Revdex.com, and would like to try and get this sorted for...

you. 
First of all, we'd need to locate your account - We couldn't seem to find anything connected to your '[redacted]' email address. Can you tell me the username or email address you used to sign up to Facebook? 
----
Kind Regards,
[redacted] | [redacted]
You can also reach us via Twitter @SpotifyCares
The soundtrack to this email is available on this playlist - [redacted]

Hey,
We'll respond to the customer to try and resolve the issue.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and...

the matter has been resolved.ID #[redacted].
 
The company refunded the charges in question in a timely manner and I am satisfied with the result.  Can you please change the status to satisfied.
 
Thank you.
[redacted]
 
ID #[redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...

has NOT been resolved because:

 the company is still insisting on my entire credit card number, which I have said in number of ways that I will not give! I will only provide the information that is found on my credit card statement, dates, and amount charge, and only the last 4 numbers of my credit card. They have the email address assoiciated with the charges, that and what I will give should be efficiant enough for them to verify the account and issue me a refund for the charges.[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,
 
I will get in touch with the customer now and help them resolve this issue.
 
Kind regards,
 
[redacted]

Revdex.com:
It is inexcusable how incompetent and inadequate Spotify's customer service is.  I have now regained access to my account, but it took five days and about twenty emails.  Almost any other company would have resolved the situation with a simple phone call in a few minutes.  Spotify does not even have a system to reach them by phone nor do they have a real time chat service.  The Spotify motto appears to be: The customer comes last. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]

Hey, We will get back to the customer as soon as posible. Thanks,

Hi,I have replied to [redacted] today and this should now be resolved.Thanks,[redacted]

Hi,I have been in contact with [redacted] directly and this should now be resolved.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Hey,We will contact the customer and try to resolve the issueThanks

Hi,
I will respond to Hudson directly and look for the best solution.
Thanks,
[redacted]