Spotify

Hi there, 
 
We will reply to the customer right away. 
 
Thank you.

Hello,We'll reach out to the user directly.Regards,[redacted]Spotify[redacted]

Hello,We are unable to locate any accounts using the information provided with this message. We have contacted the customer directly with the email address provided in order to better investigate this issue. Regards,[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]

We've replied to the user, informing them of their current account status and why they've been charged the money they have and how we can resolve the case. 
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi,
We've reached out to the user. 
Thanks,

Hey,The customer has been in contact with our Fraud team. The user's account was taken fraudulently and we have successfully taken it back. Instructions have been provided to the user on how to make her account safer. Looking at the account, it now should be accessible. If the user logs in with her username and new password. Thanks,

Hi There,I'm sorry to see there has been an issue with payments.I will be contacting the customer directly to get this sorted.Kind regards,[redacted]Spotify Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the...

matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

[redacted]

Hi,We would like to resolve this for the customer and locate the payment, but we couldn't locate the Spotify account in question with personal details provided by [redacted]. In these instances we need to locate the account with the payment details, which in this case included first 6 digits and last 4 digits of card number used to make payment.Without these details, unfortunately we can't locate the account to stop the payments, which isn't the resolution we are looking for.We would be happy to investigate this further and I will contact [redacted] directly to see if we can come up with a solution.

Hello,
We managed to locate the account after the payment was processed, and we have refunded the payment made on this account. On request of the customer, we have also deleted the account. This should now resolve the issue.
Regards,
[redacted]

Hello, 
 
We've got back in touch with the user and are actively trying to resolve the issue with them. 
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I'm going to run you through this timeline one more time.  Almost 2 years ago, I opened a new spotify account using my email address, and I pressed the cancel button on my spotify account that was connected to [redacted] and deactivated my [redacted] account.   I never received a confirmation email, and frankly had no clue that I was supposed to, I assumed the account was cancelled.  I don't know if it was a glitch in your system or some sort of error but the cancellation apparently did not go through.  Fast forward to now, I notice that I got billed twice this month, I rarely check my [redacted] but I caught it this month.  So I email you guys because there is no way to contact you by phone and discuss this with someone real...  So I say hey I cancelled this service almost 2 years ago, here are the times I've been billed twice, because I'm still your customer was just trying to migrate my account.  You guys refuse to do anything about it other then give me a one time credit.  I feel like you guys can do a lot more then that.  It's not like I cancelled your service all together I just moved it.  I've been a good customer and supporter of your service and you guys are treating me like I'm trying to get something I'm not entitled to, while I feel as though I have no need for 2 accounts, I'm single, I live alone and I'm the one that uses my account alone.   I have been charged over $200 extra for my spotify service.  I know that you guys can go back and refund this, I still am paying for the account that I did use.  Your response to my request has been totally horrible though!  I feel as though you guys have no empathy at all, and think you are blameless, when it very well could be that your system didnt recognize my cancellation for some reason.  Do the right thing. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, We'll try to resolve the customers issue and get back to them as soon as possible. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In the business's response communication to me, they again asked for the bank information which I've repeatedly told them my bank would NOT release to me. They also asked for my phone number, best time to call and time zone as they would call from the UK. Again- all of this information was provided in various responses sent to them directly via their CRM tool, and the phone number is included in this Revdex.com complaint. Another delay on their part.  I replied to the agent's message yesterday and received a phone call today. After outlining again my concerns regarding data/ID theft and fraudulent charges, I did begrudgingly disclose my entire credit card number to the agent, who identified the account using my credit card as NOT ONLY A USERNAME I DON'T KNOW BUT ONE WHICH IS CLEARLY A HACKER MONIKER!  I pointed out to the agent that this is definitely NOT an innocent billing error, and that they most likely have another data breach, and that I've been a victim of crime. All he offered to do is to apply a 5-month credit for premium service to the account I had yesterday attempted to remove/delete and which I had already asked to be closed.  This is unacceptable as it only addresses one aspect of my complaint and only one offer of remedy- one which is absolutely of no value since I can never do business with Spotify again and have already asked to close the account.  Next steps is to report this fraudulent activity and breach to the FTC, and other authorities for investigation.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,
Thanks for sending this over to us.
We'll get back to this customer.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT First of all it says on the above comment that Spotify will contact the customer  (me) that has not happened. I don't know how you guys were fortunate enough to reach them because their impossible to reach.I finally got a response last week stating they would cancel my streaming service.I look on my statement this week &see they are still charging me.I have never seen a business like this.They don't respond to your  e-mails.I googled Spotify to see if they had a customer service #.And indeed they do have a number.Every time you call it you get a strange busy signal.]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hey,Customer is being charged by an unknown account. Contacted customer in aid of retrieving information to try and find the account that is making the charges and stopping the payments.Thanks,