Spotify

Hi there,
 
We'll reach out the customer directly on this.
 
Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

The company has reached out to me but the jussi is still not resolved 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,We will contact the customer and try to resolve the issue.Thanks

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I rejected the response because I have not been contacted and was even recently charged after receiving an email from them before writing the complaint confirming that they would not charge my cars again. I can provide proof of every charge so I'm not sure why they're not locating it
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey!We'll get back to the customer and try to resolve the issue.Thanks,

Hey!We have responded to the customer in aid of discovering what emails the customer is receiving, so we can understand how to stop them from being sent to the customer.Thanks,

Hi there, 
 
We'll respond to the customer right away. 
 
Thanks,

Hey,We'll get back to the customer and resolve the case.Thanks,

Hi

The company did contact me to correct the mistake they made canceling my account which I tried to resolve prior to contacting the Revdex.com.

Hi,I have contacted [redacted] directly regarding this matter.Thanks,[redacted]

Revdex.com:
The complaint of this case was not handled properly by the company. The only e-mail they have sent, pretended that they do not know my e-mail. At this time, I have not been contacted by Spotify regarding complaint ID [redacted].
Thank you for your time and support.
Sincerely,
[redacted]

Hi there,
Thanks for sending the complaint over. We'll get back to the customer directly.
Regards,
 
Pawel

Revdex.com:
I have received other correspondence from the business in reference to complaint ID [redacted], and find that the resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are looking into this

Hi there, 
The E-cards work in very much the same way, they are prepaid options, this means that the royalties and distribution of money is set that way, meaning we cannot apply discount to this option. It is simply not possible to do. 
I have offered a full refund for this, and a further 3 months Premium for free, however we are not able to process a discount on an e card. 
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

They have not resolved my issue. Instead of contacting me to discuss this issue, so I could explain what my issue is, they cancelled my subscription entirely. This included the subscription I wanted to keep. I have never had such terrible customer service in my life. It is impossible for anyone to get any information out of this company or get a straight answer. In addition to cancelling my account without any warning, they said I would receive a refund, I still haven't received it. I am beyond frustrated with this company. I do not understand how anyone can do business like this while continously being unhelpful at every single turn. I will NEVER be a spotify customer again.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We've sent a reply to the user which outlines a fair settlement for the issue, as well as a detailed explanation of why the respective discounts can't be applied to the gift card they redeemed.
Thanks,