Spotify

Hey,We will get back to the customer and try to resolve the issue.Thanks,

At this time, I have been contacted directly by Spotify regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I have received final investigation results and credits from my bank following the dispute of these charges.
No final written report received from Spotify regarding the investigation requested to determine the cause of the company's loss of control over my credit card data.
No assurances received that the loss of control over my financial / billing information was NOT related to the earlier data breach, or limited to only my information.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, 
We'll get back to the customer asap.
 
Thanks,

We have refunded the customer the extra charge.
Kind regards,
Calvin

Hello,
 
We are looking into this now. 
Thank you!
 
Regards,
Corina
Spotify Customer SupportDid you know we have an extensive help section on our website?This e-mail (including any...

attachments) may contain information that is confidential and/or privileged. It is intended only for the recipient(s). If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer.

Hi,
 
We're still seeing the charges as pending and are unable to issue any refunds. We've asked the customer to get back to us with a screenshot of his bank statement showing the charges as successful as well as asked him to speak with his bank to investigate the pending charges further. 
 
The customer got back saying he spoke with his bank but we're still waiting for the screenshot of his bank statement showing the charges as successful.

Hello,
Thanks for making us aware of this. We have reached out to the customer directly to resolve this issue.
Kind Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
?
So, you do not have any information about me because I've never signed up to you, never heard about you or got to use you service.
Please tell me how did you get my credit card information for unauthorized charge in last 2 months?
And can you please disclose to public clear and real contact methods for your company to communicate with: phone numbers, fax, email.(remember not every American has Facebook account to communicate).
Thank you
 

[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, 
I have contacted the customer directly regarding this complaint. 
Kind regards
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because
After contacting you, they found one account and said they would cancel that.  
They are unable able to find the 2nd account, even though they bill my card monthly.
they told me to contact bank and get transaction number so they could locate account.
The bank said this was not available and the best course of action was to block Spotify billing 
through the bank.   Which is what I did.   I actually liked spotify, but they are not doing 
right with their billing.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey!
We're sorry to see that the customer was not able to find a way to contact us. We will get in touch with the customer now.
Thanks,

Hey,
We'll get back to the customer and see fi we can resolve this.
Thanks,

Hello,The customer was replied to by a colleague of mine, and a refund has been processed to the customer earlier today. Regards,[redacted]
[redacted]
[redacted]

Hello, 
We've reached out to the customer to try and resolve this. 
Thanks,

Hello, 
We've reached out to the customer to resolve the issue. 
Thanks,

Hi there, 
I have read through the thread with my colleague. I will be able to reimburse you for one month charge on your account, as I can see no usage. However I can oly see the charge here, I will reply with more details in that same thread and confirm you refund of 9.99 +...

tax.
Kind regards
[redacted]

Hey,We'll get back to [redacted] and try to resolve this issue.Thanks,

Hello,We have located the previous correspondence with the user, and will be contacting directly them to investigate further.Regards,[redacted]

Hey,We will contact the customer and investigate!Thanks,

Hello,We are reaching out to the customer directly to further clarify the situation.Regards,[redacted]Spotify[redacted]