Spotify

We've already cancelled the user's subscription and removed their payment information. We've emailed the user again to ensure they're aware of this. 
 
Thanks.

Hi,
I have replied to the customer directly to look for a quick resolution.
Thanks,
[redacted]

Hi There,
We have responded to the customer explaining that the extra payments were being made on a second account that the customer had created.
We have issued a refund of 3 moths as a gesture of goodwill.
We believe this issue is now resolved.
Regards,
[redacted]

Hi,I have been in contact directly with [redacted] regarding this matter and hope for a quick resolution.Regards,[redacted]

Hi,We have located and refunded the payment in question. I have been in contact with [redacted] directly and this case should now be resolved.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Spotify did respond , but have not yet corrected the billing or refunded the money.  Until this is resolved, it should remain open.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello.
I've investigated the account in question, and it seem the subscription was not cancelled correctly before the first payment was processed - Cancellation shows a confirmation window that shows the final date of the paid service, and generates an email that is sent to the email...

address on the account. 
As the account has been used heavily since the payment date, we are unable to process a refund in accordance with our terms and conditions. These state that if the account has been used, or the payment is older than 14 days, we are unable to process the refund - Both of the statements apply for this account, and we unable to process a refund. 
The subscription has now been successfully cancelled by the user, and they will no longer be charged. 
Regards,
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved becaus
 
 They charged my account inappropriately. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

The business has sent me several emails. The last one on Friday saying they would resolve the issue. However, as of today, the business has failed to resolving the issue.
Sincerely,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I can not get anyone to answer my questions correctly. Either that or they just aren't taking time to read my emails correctly. [redacted] from spotify responded yesterday afternoon. He did not answer my question and still has not. I have literally got an email from 6/* different people and no one seems to be able to figure out how to get me a new user namE and password. I don't  have access to the [redacted] account or email I used to originally open the account. I've explained this several times and still kept the emails to show spotify has not given me proper customer service. They are all over the place passing emails around from one uneducated person to another. I need a CLEAR and precise answer. I don't think it is that hard. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hey,We will get back to the customer and help fix the issue.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

 
Good day,
 
I have been contacted by the business but have not received a resolution to date. 
 
Thank you. 
-----------------
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,
 
I have now been in contact with the customer and he has been removed from receiving any notifications, email newsletters and he also requested for his account to be closed, which I have done for him.
 
This should now be...

resolved.
 
Kind Regards,
 
 
 
 
[redacted]
[redacted]
[redacted]
[redacted]

My account was recently hacked for less than 24 hours. I noticed this when I logged in and realized that someone was using my account on another device and had deleted all the music in my library. I changed my password to regain access to the account and contacted Spotify to get help restoring the content in my account.
Spotify has continually ignored my requests for help and has locked me out of the account twice, despite me providing proof of account ownership in the form of payment receipts and credit card information.
I am currently unable to access my account and cannot reach anyone at Spotify for help. This has been going on for a week. I want access restored to my account and the content in the account restored to pre-hack status.

Hello, 
We've reached out to the customer. 
Thanks,

Hi,I have replied to [redacted] directly to resolve this.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Hi There,I've read through the case history and believed the issue had been resolved for now.I will once again contact the customer and get this sorted.Regards,[redacted]Spotify Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]