Spotify

Hey there,
 
Thanks for getting in touch.
 
We're looking into this and will contact the customer to resolve it straight away.
 
Have a nice day:)

Spotify completed the redemption of all the cards as requested.The complaint has been resolved to my satisfaction.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
I was contacted by Spotify about the issue and they sent me a list of requirements to resolve the issue. After I got the information they requested they stopped replying and it has now been 4 days since we spoke on the [redacted] and my emails haven't been returned.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 I couldn't get the screen shot because they never left pending. You took my money and robbed me and discover is not helping either with their waffling bt. Why are you so bent on ripping me off 5.40 are you all crack addicts?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This has nothing to do with the e-mail address.
The customer has a name, a credit card and a physical address.
You are attempting to charge a credit card of a person (myself), not to an inbox or email.
This is a poor excuse to say the least that you cannot find the e-mail address.
There is no live phone number where this can be discussed.
None of my e-mails have been answered. We have all the sent e-mails and server responses showing that they were received.
Please either contact me, based on personal details or provide a phone number where I can contact you and have a conversation with a person in USA.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,The refunds have been processed our end, but may need to wait to clear with bank. This can take 3-5 working days.I will contact the customer directly to ensure these refunds have processed successfully. Regards,[redacted]

Hello!
We received a few emails from the customer over the past couple of days, where the issue was clarified clearly, and we refunded them on the 28th March 2014. This refund should be with them within three to five working days. 
We have the case as resolved, and...

are happy to assist with any further questions or concerns. 
Kind Regards,
[redacted]
[redacted]
[redacted]

Hi [redacted],  My name is Anastasia and your case has been escalated to the Escalations Team, regarding your case on Revdex.com. I've read through your case and I apologise about the confusion. As my colleague has already mentioned, unfortunately it is not possible to use gift card with any offers (inc. Student discount). Here is the link for out Gift card T&C:  [redacted] Please do not hesitate to contact us if you have further questions. We would be glad to help. Regards, Anastasia. Spotify Customer Support Cambridge, UK "Music can change the world because it can change people" -Bono Did you know we have an extensive help section on our website? You can find it at [redacted]
[redacted]
[redacted]

Hey,
We'll get back to the customer and try and resolve the issue.
Thanks,

We are invesitgating

Hi There,
I'm sorry to see this customer has had issues with their payments.
I shall contact them directly and see what we can do to help get this sorted.
Kind regards,
[redacted]
[redacted]
[redacted]...

[redacted]
[redacted]

Hey [redacted], Here is Natalia from Spotify customer support. It came to our knowledge that you have a trouble with a gift card on your student discount and we'll be glad to find a solution. I'm afraid it's not possible to use Spotify gift cards in...

conjunction with other discounts and promotions, as it's stated here on our website. However, we've extend your subscription for 2 more months for free as a gesture of goodwill. If there is anything else we can help you with, please let us know. Kind regards, Natalia Spotify Customer Support Cambridge, UK "One good thing about music, when it hits you, you feel no pain." Bob Marley [redacted].[redacted]

Hi,
I have checked [redacted]'s Spotify account and can see the Premium subscription is still running as this wasn't cancelled correctly.
I can see this was a genuine mistake as the Spotify account hasn't been used so I would be more than happy to refund all payments, going...

back to January 2014.
I will contact Angie directly to go through the refund process.
I hope you find this a suitable resolution.
Thanks,
[redacted]

Hi there, 
 
I will respond to the customer here through our internal CRM and ask for some additional security details so we can cancel the account. 
 
Additionally I have searched for the number we have posted, however I have not been...

able to find this and where it reroutes to. We do not operate with a phone service and our support comes from digital sources, i.e email, twitter, facebook and forums. 
 
Please let me know where the number is posted and I shall investigate this. 
 
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

9pt; font-family: Arial, sans-serif;">These charges aren't on my [redacted] account, I checked. These charges were from a credit card and you know that based on the complaint that I sent to the Revdex.com. I am not going to give/confirm any credit numbers/6 number code with you...really? I tried to reach out to you and was unsuccessful. Please refund the amount  of $49.95 for the months that I was charged for. I will send you the mailing address for delivery of the check. 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,
Thank you for your message.
We understand your frustration and we sincerely regret that this has happened to you. Allow me give you more information about your case and what we can do to help you.
We suspect that somebody has set up an account...

with us and has started using your payment details to carry out purchases without your consent. We want to find this account and block it, in order to prevent any further abuse and help you to get a refund on the unauthorised purchases on your name.
We have two ways of finding a Spotify account in these cases: 
1) Through the account details (username, e-mail, etc.) 
2) Through the payment transaction details (transaction date, BAC/TAC, PayPal Billing Agreement, etc.). Since you haven't created an account with us, we need to find the account in question through the payment transaction.
In order to find an account through the payment transaction details, we need:
If the payment was processed on your credit card:
The 'Bank Answer Authorisation Code', sometimes called the "Transaction Authorisation Code" (TAC), of a payment transaction to Spotify and the corresponding date on which this transaction was carried out. It is a unique 6-figure code that every transaction processed with credit card must have. Unfortunately the BAC / TAC code is not visible on your bank statement. You will need to contact your bank for this information.  Please also confirm the last 4 digits of the card that was charged.
Could you please reply, for your safety and security to [redacted] with the subject line FAO [redacted]
Kind regards

Hi,
We're in contact with [redacted] regarding this matter and working towards a resolution.
Thanks,
[redacted]

Hello, 
In response to the customer's complaint, the user wasn't able to provide a cancellation email, which is automatically sent to a user when they cancel. The card they were charged on is a card they supplied when originally subscribing - the card wasn't changed on spotify.com throughout the entirety of their subscription. There doesn't appear to be any sign of the user attempting to cancel on our internal system either. 
The account has been cancelled, and the payments made since May have been refunded, even though it goes against our Terms & Conditions. We believe this issue has been resolved. We'll no longer contact the customer, at their request. 
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Ok, got the date format thing.Yes, once I confirm the charges have stopped after July [redacted], I will respond.  I there are no charges, I would consider the complaint resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]