Spotify

Hello,
In order to try and locate these payments, we would require some further information regarding the exact payment. I have contacted the customer directly to acquire this information. This should allow us to track down the payment, and investigate further.
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Regards,
[redacted]

Hi there, 
We have received your message on the [redacted] June. A colleague of mine replied of the [redacted] June, asking to confirm some details so we could go ahead with the cancellation, we received no reply. 
If you could provide these details in the thread we can...

continue to process your request. The case number is [redacted]
Kind regards, 
[redacted]

Hey,I have reviewed the customers case and I can see that we were contacted several times in regards to the some issues involving the Family Plan. However, none of these issues related to the users complaint. Unfortunately in this case we're not able to provide a refund for the...

user. However, as a gesture of good will we are open to providing the user and his two siblings each 3 x 30 day Premium codes, once the Family Plan has expired on each account.Thanks,

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hey,We'll get in touch with the customer and try to resolve the issue.Thanks!

Hello,
 
This user made a payment through a third party, Boku. We assumed that the user contacting Boku should be able to get this resolved, but it appears they were unwilling or unable to do a refund. We contacted Boku directly, and they have since processed a refund. 
 
This refund should be with the customer within three to five working days, and we are satisfied that this should be resolved now. 
 
 
Regards,
[redacted]
[redacted]

Hi there
id="docs-internal-guid-1e648ceb-1d67-b785-20f2-716b27e70a31">We will contact the customer and try to resolve the issue.
Thanks,

Hey there,
 
Thanks for getting in touch.
 
We're investigating it and will contact the customer directly to resolve the...

issue.
 
Thanks for your kind attention.
 
Have a nice day:)
Tell us why here...

Hey,Awaiting customer's verdict once payment date has arrived to ensure charges have stopped.Thanks,

Hi thereWe will contact the customer and try to resolve the issue. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I did not receive an answer regarding how did they get my credit card number and info. Also, it is not safe to provide them with any more info. they are requesting about my bank or credit card.
I did contact my credit card to stop any further unauthorized payments to this company.
Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, 
I have had a look into your account under the email [redacted] however can only find a [redacted] account with a 7 day trial on it, it could be the case that you have created an account under another email address. If you could provide me with any alternate...

email addresses that you use I would be more than happy to look into this for you.
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there,
We have responded to the customer today - we haven't yet been able to locate a Premium account so once we do we will get this sorted.
If you have any questions, please do not hesitate to reach out to me.
Kind Regards,
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[redacted]
[redacted]
[redacted]
[redacted]

Hey there,We'll get back to the customer and try to resolve the issue.Thanks!

Hey, 
 
We've contacted the customer and asked them to talk to their bank to get the overdraft fee refunded. 
 
Thanks,

This company is ripping people off. My 16 year old son has been trying to cancel his subscription for months now and can't contact anyone at the company. He's being charged $ 9.99 every month. See the link below for hundreds of others who are experiencing the same thing. [redacted]

Hey, 
 
We've responded to the customer regarding their payment issue. 
 
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 That is absolute [redacted]. I very clearly detailed in my correspondence with spotify why that was not possible, but again, as they've been doing for the past two months, they obviously did not read anything I've sent them. To summarize: I deactivated my [redacted] account over THREE YEARS ago, I don't remember the password. When I had to go back and deactivate my account again after they reactivated it, I had to contact [redacted] to have my password reset because I didn't know the password anymore. More importantly, just to double check, I went through the steps it would have taken for me to accidentally log in to [redacted], and it is simply not possible that I would've mistakenly gone through all the steps necessary to log in to [redacted] (I would've had to click on the button that clearly states: "Log in with [redacted]," then a NEW BROWSER WINDOW OPENS, it directs to [redacted]'S log in website, where I would've had to enter my email and [redacted] password--that I haven't know for three years). I'm sorry, I know that everyone who works at spotify is a [redacted] it, but there is no way that by accident I went through all those steps when all I was trying to do was play music. I didn't accidentally go through the process of signing in to a website that I've deliberately avoided for three years just to listen to a song. I would have noticed that I completely left the application spotify and was suddenly on the [redacted] Internet.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]