Spotify

Hi,I will contact [redacted] directly regarding this matter and look for a quick resolution.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
There were no illegitimate fees collected in this case.  The matter has been resolved.  The customer service rep [redacted] that initially handled the query was able to find the account using my credit card number.  I am still perturbed that their policy makes it easy to start an account but not easy to locate when it comes to cancelation.  Particularly the policy of asking for a transaction authorization code from the bank, which was not easily available.  Allowing the use of a credit card or another identifier seems to be much more consumer friendly method.  There are ample incentives to make canceling a cumbersome process and it is easy to pass the blame to privacy protection or lack of technological infrastructure.  There should be equal attention to providing convenience in opening as well as closing an account.  Thank you for addressing my concerns.  
Sincerely,
[redacted]

Hi there,
We have responded to [redacted] today - the issue was to make sure the subscription was cancelled, this was done on the [redacted] of Feb 2014.We have this case as resolved with the Customer.
If you have any questions, please do not hesitate to reach out to me.Kind Regards,[redacted]

Hi,I have been in contact with [redacted] directly and this should now be resolved.Regards,[redacted]

Hello,
I was unable to find any previous cases from the customer, so I've contacted them directly to try and get some more information.
Regards,
[redacted]

Hi there
We will contact the customer and try to resolve the issue.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I...

still do not actually have the money refunded, but expect it credited to my account shortly.
Sincerely,
[redacted]

Hey,We have contacted the customer and attempted to resolve the issue. Waiting for response.Thanks!

Hey, We'll reach out the customer asap.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It has been two months and the company has repeatedly refused to refund my money. If they are willing to refund my money to me, I will not pursue legal action. However, everytime they say they will reach back out to me, they continously tell me there is nothing they can do. If you're company is willing to refund me the money they rightfully owe me, then lets talk. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
We contacted the customer after locating their account and offered them a refund. We've now processed this refund, and it should be with them within three to five working days.
Kind Regards,
[redacted]

Hi There,
I have taken action and emailed the customer directly.
This should be resolved shortly.
Kind regards,
[redacted]
[redacted]
[redacted]
[redacted]

Hello,I have now contacted the customer with a solution to this matter. Regards,[redacted]Spotify[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there,
 
We'll get back to the customer directly.
 
Thanks!

We are investigating and will contact the customer soon.

Hello, 
We've reached out to the user to try and find their account. 
Thanks!

janky, shady company. anything to save a buck. the only help option on your account is some generic community board to post your question to because they are too lazy to give you a direct contact option even though I'm a paying customer. I had to go some round about way just to find an option to contact them. worthless company. now they are saying I cannot disconnect my [redacted] account from spotify even though I want to deactivate my [redacted] account. they state in their lame generic forms I need to create a new spotify account and then contact them and wait for them to move my playlist over. what a janky company. DO NOT USE SPOTIFY. There are other better music players out there. Its funny how lazy a company can be where they will do anything not to have to answer a customers question yet they are monthly paying subscribers, lazy and worthless.

Hey, 
 
We've reached out to the user to resolve the issue. 
 
Thanks,

Hello, We'll contact the customer asap. Thanks,