Spotify

Hello,
We were unable to locate any messages from the given email address - I have emailed the customer now to try and investigate the issue here. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,
We were unable to locate a payment with the details we have been given in this case. I am emailing the customer via the given '[redacted]' email address to try and track down this payment.
The email will be sent from [redacted].
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Regards,
[redacted]
[redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have provided Spotify everything they have asked, several times to several different account specialists, and they continue to fail in finding the unauthorized payment, explain why it occurred, and have done nothing to correct the issue.  Their offer of a phone call is worthless at this point as I have nothing more that I can provided them.  I believe a phone number should be offered to anyone calling in with an issue and not having all consumer issues dealt with online.  Further, I was quite put off by Tristen, the [redacted] who failed miserably at making the situation any better, and in fact further complicated and upset me as she completely ignored the information I provided her, receiving her responses like she never even read the facts I provided her.  Overall, very unhappy with the resolution as Spotify continues to fail at reversing the charge and mostly, explaining how/why they made an unauthorized charge on my credit card!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,I will contact the customer again to help resolve their issue.Kind regards,[redacted] - [redacted] - VIP Support

Hello,We were unable to find any payments linked to the information provided by the customer. We will contact the customer directly to try and investigate this issue further.Regards,[redacted]Spotify[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because
 
 I have not heard from them via email or telephone as of yet.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, 
Thanks for reaching out. 
I'm sorry that the issue was not explained to you fully within good time. There is reasoning behind not supporting gift cards for discounts. This essentially boils down to a few things, firstly the licensing and...

distribution of a gift card is very different than a card payment and as a result we cannot process a gift card on this. Secondly we are unable to process discounts on these as they are a set price, which has been prepaid and as such has a code when activated, that tells our system that this has activated and redeemed. Discount can therefore not be applied as to this.
As an apology for this, would you like a refund for the gift card and 3 further months of Premium be ok?
I look forward to your reply.
Kind regards

Hi There,
I had already responses to the customer telling them they would get their refund once we confirm the details we requested.
[redacted]

Has been responded to by James Hampton on 2015/**/11.

Hey there,We'll investigate and get back to the customer.Thanks,

Hi there, 
 
We will contact the customer and resolve the issue. 
 
Thanks,

We are now looking into this

This seems like a "no brainer" software to use; however try to disconnect it from Facebook, or simply leave it and you become engaged in a game of cat and mouse. If you have never logged in and they say you have, it is a bigger game of "Your are lying, our servers say . . . " They (Spotify) will only attempt to delete the unauthorized account without answering 120 questions.
It has been 10 days and 15 email responses, because they do not have a phone number, to get to today's latest -We are sorry you cannot provide a partial date of birth, it must be all numbers.
I don't know why they cannot delete my account. They can verify it with what is on the computer. Since the customer service responses has been so far off base, I do not want anything to do with them, but cannot get away, and it is making my life miserable.
If they can see the birthdate and I have given them partial, they should be able to complete their request. At this point it feels like they are attempting to gather my information for other purposes, especially since I did not set up the account.
They started with give me a list of titles
I did not understand so I asked for clarification
they told me to login and look at them
WHY? I didn't setup the account.
So I attempted to login, but didn't know how, so I asked
They said "simply put in your login name and password"
Where??
On the Spotify login page
so I had to advise them that I have never logged in so where is this app? Please explain step by step from
turn on the computer . . .
At this point, I was so irritated, I asked them to just delete my accounts and my name however it was used . . .
They advised again "in order to verify your account, please login and get the list of titles.
So out of frustration, I Goggled "How do I login to Spotify"
even their own special customer bulletin was so vague, I had to continue searching the internet and finally found that your information is on the app. So I downloaded the app and stumbled around and found the list of titles
They responded with we cannot delete your account because it was linked to [redacted].
OK, that does it, this is the reason we started! Have you read the prior 7 emals?
I asked to have a supervisor to assist and delete the account I would no longer respond to thier emails because it is relevant that no one wants to help me.
I always get the response "we are so sorry for the inconvinence, please provide your birthday so we can accomodate your request."
I feel I am being personally attacked, and I will never get away from this demon span acting like customer support.
This could all have been avoided with one phone call. I can't imagine that the cost of a phone line would be worth the interaction I have been experiencing.

Hi,I have been in touch with the customer directly regarding this matter.Thanks,[redacted]

We responded to the customer on the [redacted] September 2016 regarding this issue, we're attempting to contact the customer again - [redacted] October 2016.

Hey,Thanks, we will attempt to contact the customer and try to resolveRegards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No one from Spotify has reached out to in order to resolve this issue, although they sent a message through Revdex.com stating that they would. All these days later and they have not rectified the situation...what is going to happen to my account once the free trial ends?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]