Spotify

Hey,We'll get in touch with the customer and try to resolve the issue.Thanks,

Hi There,
I've located the customer's email and I shall respond to them directly.
Hope to have this sorted as soon as possible.
[redacted]

Hey,Apologies, the date was put in a Uk format, not US. We'll await user's response after the **/07 to ensure payments are stopped.Thanks,

Hello,We've located the users account, and will be contacting them directly. Regards,[redacted]
[redacted]
[redacted]
[redacted]

We will respond to the claimant email provided via our existing email service and do everything in our power to resolve the claim as soon as possible

Hi There,I've contacted the customer directly in order to get this sorted.Kind regards[redacted]Spotify Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have yet to receive a response from Spotify to see if they have removed out account and card information so this has not been resolved yet. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has...

been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Spotify Customer Service requested my email address associated with the account. At that time I also provided my full name. The response from Spotify was that no record could be found. I did not understand as the first email from Spotify stated I had only signed up for the free account. If this information was known it would seem Spotify had my information.I then provided two alternate email addresses thus providing all optional email information. At that time Spotify asked that I send my credit card information. I have not as I am uncomfortable sending my credit card details in an email. Should Spotify provide a customer service phone number I will do so. However when I call the phone number listed on the Spotify website, it is only a recording stating all complaints must go through the website. I am agreeable to resolution via a telephone conversation with a representative.[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

They still tried to screw me and in hindsight $300 loss for 5 years free seems like a baby punishment, but if they are too cheap to meet me there then how about 3 years of premium service. Seeing as the second charge happens while I was just trying to start a 30 day free trial. They weren't even...

willing to give me a month for free after paying for two. I would like the $10.80 refund and 3 years of service for free than I am done. They have millions of users paying the monthly fee they can afford to lose $300 for five years, then they can afford to lose just under $200 for 3 years.

Revdex.com:I received an email from Spotify...

and I already contacted my credit card provider and I'm still waiting for their reply so right now let me just provide you the details that I have and it might also help them to track this unauthorized I'm also going to attached a screen shot for this SPOTIFY unauthorized charge sale date is March **, 2015 and post date is March **, 2015 total charge is 129.00 Philippines pesos My card is issued in the Philippines [redacted] card number[redacted] name on the card 
[redacted]

Hi there, 
I will get back to the customer privately, due to some sensitive data.
Kind regards
[redacted]

Hi there,
 
We will respond to the customer right away, 
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Pending the final credit for charges which Spotify has stated they will process, I am happy with the resolution.
Sincerely,
[redacted]

Hi,I have contacted the customer directly.Thanks,[redacted]

Hey,We have currently located an account, however there are no payment details attached to this account. We will contact the customer and investigate the reason as to why [redacted] is being charged. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hey, 
 
We will contact the customer and resolve the issue. 
 
Thanks,

Hey,   1. Please see the attached photo that shows one of the accounts following the others playlist name '[redacted]'.   2. We believe that the user's card was attached to an account created for a friend of the user. Therefore the charges were intentional and not mistaken nor fraudulent.    If the customer suspects that the charges are fraudulent, then as we instructed the user she should contact her credit card company's fraud department.    If you have any questions, please get back to us.   Thanks