Spotify

Hello,
The user had been in contact with one of our advisors, and they managed to locate a second account.
These refunds should be to the user within the next few days, and resolve this issue. 
Regards,
[redacted]

Hey, 
We've responded to the user. 
Thanks,

Hello, 
 
We've responded to the customer, and will resolve the issue with them. 
 
Thanks,

Hey there,Will get back to the customer, provide him with a link to our email contact form and attempt to resolve the issue.Thanks,

Hi there, 
 
We will get in touch with the customer right away. 
 
Thank you,

Hi there,We were unable to contact the customer but we were able to locate the payment and discover it was a pending charge so they were not charged which meant there was no action to be taken. Here is the response we sent them:
Hi [redacted],Thanks for getting back to us on this. As we weren't able to speak to you directly upon further investigation of the two charges you mentioned, we're pleased to say we've figured out what happened. We can see that on 2016-05-** your payment has gone through successfully and your subscription went through perfectly.We can also see another charge on 2016-05-** and we can confirm that this is a pending charge which means your bank put a temporary authorization on your account in other words, they will hold the funds in reserve in preparation for the payment completing. As the transaction wasn’t completed, you won't get billed. In that case the authorization will expire and the funds will be returned. If you do end up getting charged, let us know and we'll look into this further.We hope this clears things up for you. Your bank can also answer any questions you have on this including how long it will take the charge to expire.If you have any further questions, please don't hesitate to contact us.Have a good day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Hey,
Thanks for passing this one over.
I'll get in touch with the customer.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

Since I do not trust these people & I have not heard one word from them, I will not accept anything except a full refund before I accept any settlement of my complaint. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We've responded to the user and resolved the situation already, as it appears they were paying via iTunes, rather than directly through us. 
Thanks

Hello,We required some additional assistance in regards to searching for an account with these details, that sadly took a while to receive. We have now located the source of these payments and refunded the desired payments to the customer after verifying the claim.Regards,[redacted]Spotify[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hey,
 
We will get in touch with the customer to try to resolve the issue. 
 
Thanks,

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The company never contacted me.  I have a permanent block on my phone line of restricted numbers.  Due to this they did not reach me.  I offered and gave my home phone number and still did not receive a phone call.  Additionally, I still do not feel comfortable as I am still unaware of who was communicating with me as the individuals did not identify themselves.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there, I'll have a look and will get back to you!Thanks !

Hey,Will get back to customer to resolve issue.Thanks,

Hi,
 
We'll follow up with the customer directly as there's a case already open with our support team.
 
Thanks!

Hey!We will contact the customer and try to resolve the issue.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Unsatisfied with all the excuses and way this company conducts business. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]