Spotify

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Once again
Up toiyour scam artist tricks So lets review
- I requested a cancellation and refund of first charge before my card was charged a second time
- the frauds at spotify decide to charge my card a second time so they could turn around and credit the second charge immediately when the first charge was the one in question
- I canceled WELL before second charge
- nice little trick by the frauds at spotify to keep my account active to charge me a 2nd time in order for them to state that they fulfilled their obligation of "crediting me"
I have proof via email that I canceled my account WELL before day expiration they continued to keep my account active so they could charge me twice and then quickly credit my last charge and say they did what they were supposed to do, Instead, they dupe customers into signing up for "free trial" and then not cancel services when customers request cancellation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

Hello,We have contacted the customer again, and are waiting to hear back from them. Regards,*** *** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi There,I'm sorry to see the customer has been having issues.I've looked into our system and currently can only see two Free accounts however I will contact the customer directly and get this sorted.Kind regards,*** *** *** ***Spotify Customer
Support

Hi,
This refers to our case number *** The customer had opened a second account called 'nickystylez' and it was this account which charged the customer on the *** of the month I can see that the customer has not used 'nickystylez', so I have refunded the
charges that were made to that account Since the overdraft fees were charged by the bank, we will not be able to refund those for the customer.
Kind regards,
***

Hey,
We have checked the customers account and we're not able to find any cancellation attempts. We will get back to the customer and try to settle this dispute.
Thanks!

Hello, 
We've responded to the customer already. 
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has...

been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausea refund was given and when I asked for a specific response to how long the account had actually been inactive my email was ignored.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,
We have been in contact with [redacted] regarding the payments. Although we can see [redacted] has been paying for a Premium subscription, this payment isn't coming from his Spotify account and with the details provided we can't locate the account [redacted] has been paying for. We have asked...

[redacted] for certain information we use to locate payments, but this hasn't been provided.
We would be more than happy to compensate [redacted] once the account is found.
I will contact [redacted] separately and look for a quick resolution to this. 
[redacted]

Hello, I will respond to the customer and help resolve their issue.

Hi There,
We have previously been in contact with the customer however we haven't received a response in regards of getting the service cancelled.
However, I shall now contact them to get this sorted.
[redacted]
[redacted]
[redacted]...

[redacted]

Have informed customer that these charges are pending charges, and to get in contact with their bank to verify this, customer has not been cooperative and will not listen.

Temporary authorizations (Temp Auth)are approved transactions that haven't posted to your account. They've been deducted from your available credit, but if the merchant doesn't complete the transaction the temporary charges will be removed.If you have questions about this transaction, you can...

reach out to the merchant for more information as the description and purchase amount might change before the purchase is finalized.If you suspect fraud on your account or have not done business with this merchant, please contact us immediately.If you do not suspect fraud and you want to dispute this transaction, you can do so once it has posted to your account.Pending payments (Pending Pymt)are payments received from you and are in the process of posting to your account

Hey,
We have gotten back in touch with the customer, in an effort to resolve the issue.
Thanks,

Hey,We will get back to the customer and investigate.Thanks,

Hey,
Responded to customer. Attempting to locate accounts charging to stop payments.
Thanks,

Hello,
Thanks for bringing this to our attention. We can confirm that this customer was responded to earlier today in a case made directly through our site. We will follow this up by contacting the customer directly.
Kind regards,

Hey,We will investigate and get back to the customer.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...

has NOT been resolved because:

[Your Answer Here]
They only offered me 6 months for unauthorized charges and a 3 month credit on my current spotify account.  I am still out so much more money.   I think they should do the right thing and they are trying to go cheap on me  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]