Spotify

I was charged $for a subscription I did not agree toI signed up for a one month free trial then spotify started billing me for a subscription

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
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They will look into it? I want my money $charged each month since April
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hey,We will investigate and get in touch with the customer.Thanks,

I have been charged by Spotify for the month of August, Sept and Oct for each month and I did not subscribe to this music serviceI tried to call customer service but could not find a telephone number on their site I googled Spotify and finally found a cr another user had posted online I called and explained the issueThey claimed they could not find an account ending my the last digits of my credit card number They wanted to console into my laptop to connect to their server which made no sense to me as I am a network engineer and could not understand why they would need access to my computer The customer service employee ended up hanging up on me when I refused that he connect to my laptop I would like a refund for the full $they have stolen from me and will continue to each month for $ Please help with refund and cancellation of this subscription

I was told I could get a free trial month if I added my card for automatic renewalI was charged for it anyways and now I find out I cannot remove my card information from my account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Still advise no one use Spotify
Sincerely, *** ***

Hi there,
I have searched through our system for the email addres***, however there is no such account in our database.
I will email Kelvin directly via our CRM to ask for further information on the
matter.
Regards,
***

Hi there,
Thanks for sending the complaint over.
We'll reach out the customer directly.
Best,
Pawel

Essentially I requested theee months ago that they stop billing me - there is no customer service number to call and I have not gotten a response via emailThere’s no way for me to get a refund or cancel billing

in feb 2016, I did the day trail for spotify premium, days later my iphone plus was stolen out of burger kingI do have the police reportMy phone was not password protected or finger print etcI do not know my email passwords they were entered and stored in the phone itselfI have several email addresses primarily because I cant remember passwordsBut the jist of this debukle is, lost phone, cant access spotify premium, still getting charged religiouslyplease refund my money, please cancel the subscriptionI have not had my stolen phone since feb of this yearThere has been failed attempts to contact SpotifyThey do not have a public monitored customer service lineThis has been a nightmarePlease refund my money and cancel the subscription

Service was automatically renewed and then upgraded to a higher tier without my consentUpon cancelling, they continued to retain my payment information with no ability to remove itContacting their customer service, they continued to have no way to remove the payment information and requested receipts and screenshots of banking informationBefore providing this information, they deleted the associated account outright, without my express permission, losing all associated data (listening history, playlists, friends, etc)

Hey,Will get back to customer to try to resolve issue.Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Waiting on next credit card bill to show that this billing has been cancelled and not see any further charges
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
We've made contact with the customer already.
Thanks,

I have been having problems with Spotify for a lot of time nowIt is not only the customer service I am disappointed aboutI'm also disappointed with numerous product issues and a refund issue

They have been charging my bank account $every month without authorizationWe have changed bank accounts and debit cards and they are still charging our account Both the bank and my wife have tried to no avail to contact them through there help tab or by phone They require us to log on but we do not have an account so we cannot log inThe charge and phone number on our bank statement is Spotify USA ###-###-####When we call the number no one answers or it’s busy

Spotify is not accredited with the Revdex.com Negative I was given different reasons why my card was not acceptedTry a different card was suggested (I didn't) I think they are a scamOf course that is my personal opinion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and
the matter has been resolved
Sincerely,
*** ***

Billing issues seems to be a prevailing theme with this company, and they do not seem to have any improvementI have had more than one negative experience with their billing practices and encourage others to be cautiousThere is a lack of transparency and very difficult to try and communicate with them when there are issuesIt is challenging to find a person to connect with if your question is uniqueMy issues arose when I tried what appears to be a a special promotion of paying for a year at onceRight after I purchased it I was billed again and asked for it cancelled and refunded since I had two different accounts being chargedThen currently, the issue arose when my premium account was ended early and when I asked why I was told its because of billing problems on my end and that they wrongly refunded me thus the early cancellationI am most disappointed in the lack of communication or transparency with customers, and I do not trust them to adhere to proper standardsThe product is great, but the company methods and customer service make it worth avoiding

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
My bank (*** *** *** *** ***) says that because the ACH charge (even though a mistake) was made, and my account did not have sufficient funds, the overdraft fee was legitimate on their part so they are unwilling to remove or reimburse the feeAccording to them, they did what they were supposed to do in allowing an ACH charge and charging an overdraft fee because my funds were not sufficientAfter speaking with the bank multiple times, their argument is that Spotify should reimburse for the fee because they were the ones to cause the mistakeIf anyone from Revdex.com or Spotify is willing or able to speak with the bank and convince them otherwise, that would work well for me, tooThey are unwilling to remove the fee after my communications with them, but perhaps they will reconsider if contacted by Revdex.com or SpotifyI just don't want to keep my arms crossed with this $having been taken away from me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***