Spotify

Essentially I requested theee months ago that they stop billing me - there is no customer service number to call and I have not gotten a response via emailThere’s no way for me to get a refund or cancel billing

I HAVE SPOTIFY FAMILY PLAN THE WEBSITE IT SAY I COULD GET A FREE GOOGLE MINI IT KEEP SAYING We're sorry but you're not able to redeem at this momentTHEY LIE ON THERE WEBSITE ABOUT THIS I LIKE TO GET THIS FIX THANKS

in feb 2016, I did the day trail for spotify premium, days later my iphone plus was stolen out of burger kingI do have the police reportMy phone was not password protected or finger print etcI do not know my email passwords they were entered and stored in the phone itselfI have several email addresses primarily because I cant remember passwordsBut the jist of this debukle is, lost phone, cant access spotify premium, still getting charged religiouslyplease refund my money, please cancel the subscriptionI have not had my stolen phone since feb of this yearThere has been failed attempts to contact SpotifyThey do not have a public monitored customer service lineThis has been a nightmarePlease refund my money and cancel the subscription

I was told I could get a free trial month if I added my card for automatic renewalI was charged for it anyways and now I find out I cannot remove my card information from my account

Service was automatically renewed and then upgraded to a higher tier without my consentUpon cancelling, they continued to retain my payment information with no ability to remove itContacting their customer service, they continued to have no way to remove the payment information and requested receipts and screenshots of banking informationBefore providing this information, they deleted the associated account outright, without my express permission, losing all associated data (listening history, playlists, friends, etc)

I have been charged by Spotify for the month of August, Sept and Oct for each month and I did not subscribe to this music serviceI tried to call customer service but could not find a telephone number on their site I googled Spotify and finally found a cr another user had posted online I called and explained the issueThey claimed they could not find an account ending my the last digits of my credit card number They wanted to console into my laptop to connect to their server which made no sense to me as I am a network engineer and could not understand why they would need access to my computer The customer service employee ended up hanging up on me when I refused that he connect to my laptop I would like a refund for the full $they have stolen from me and will continue to each month for $ Please help with refund and cancellation of this subscription

I have been having problems with Spotify for a lot of time nowIt is not only the customer service I am disappointed aboutI'm also disappointed with numerous product issues and a refund issue

Hey,Will get back to customer to try to resolve issue.Thanks!

Hi there,
Thanks for sending the complaint over.
We'll reach out the customer directly.
Best,
Pawel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Waiting on next credit card bill to show that this billing has been cancelled and not see any further charges
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Still advise no one use Spotify
Sincerely, *** ***

Hello,
We've made contact with the customer already.
Thanks,

Hey,
We're aware that the customer doesn't find our offer satisfactoryWe the user originally got in touch with us, it wasn't to cancel their subscription but to change their subscription to a cheaper priceWhen we outlined why they were paying the original price and how to get the cheaper price, they didn't respondFor that reason, we aren't able to refund more than the most recent payment.
We hope that makes sense.
Thanks,

Hey,We will investigate and get in touch with the customer.Thanks,

Hi there,
I have searched through our system for the email addres***, however there is no such account in our database.
I will email Kelvin directly via our CRM to ask for further information on the
matter.
Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
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They will look into it? I want my money $charged each month since April
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Spotify convinced me to try a free trial through their app That trial expired and my credit card was charged for the premium service Spotify makes it very difficult to navigate their site and app to make a cancellation Spotify has no means to talk to a live person to walk me through the cancellation After finally locating and figuring out where to go on their site to cancel the premium service I don't want, the site states "Please try again later Sorry! Our services seem to be down right now but should be running again soon." This has been the response all afternoon If they aren't going to have a live person to handle concerns, then they should have a system that is simple to operate and does not go offline for extended periods of time

When signing up for Spotify Premium, a free google mini was advertised When I used the link sent from the them to access it, I was sent an immediate cancellation from google store, stating my CC was out of date I contacted google, letting them know my CC was updated, and to send me a new link, but they told me I needed to go to spotify I contacted spotify, and was in contact with them through online chat twice, for about an hour each time The last time, they told me they would submit the request to a manager, and I received an email from them yesterday that they could not help me, and to contact google

Spotify is not accredited with the Revdex.com Negative I was given different reasons why my card was not acceptedTry a different card was suggested (I didn't) I think they are a scamOf course that is my personal opinion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
I have been told multiple times in the past by Spotify that they have unsubscribed me and I still continued to receive marketing emailsI have no way of knowing if this time will be any different and I will not know for weeks or months if the emails have truly stoppedAdditionally, my complaint is that Spotify needs to make a systematic fix or change in procedure to prevent this happening for all its customers even if after my fourth or fifth attempt, they do manage to stop sending me emailWhat about all the other customers?Here is the text of the response from Spotify with regards to the latest incident:>>*** ***
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*** *** *** *** ** ** *** *** ** *** ** *** *** *** *** *** *** ***
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This hardly inspires a lot of confidence or explains in any way what they have done to make opting out of email any more effective and efficient
I imagine that at this point, Spotify has probably managed to unsubscribe me from their mailing lists so most likely my complaint has been resolved in that sense and I do not need a further response from Spotify with respect to my individual situation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***