Spotify

Spotify has been fraudulently charging my account twice a month since Sept of I have tried to resolve this issue before, but since they refuse to talk to their customers on the phone, it took hours of back and forth emails and I gave upI just tried to resolve this again and they could not care less about the money they have stolen from me $is nothing to this company, but is everything to me and my family The second account they claim I've been using has no playlists and has NEVER been tied to the account the money is drafted fromI have documentation to prove this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I asked for a full refund back from when my account was apparently signed up for a premium account at $9.99/mo but I never signed up for a premium account or was aware that I was being charged for the service since I thought I was on the free versionI contacted customer service and they said they can only refund me a month's worthmy account has been on premium without me being aware for a long time now since October **, they told meSo that is months almost years and I had no idea I was being charged I never noticed until now since now my bank groups and points out reoccurring monthly chargesI want my money back since I never signed up for this premium account and if I did it was by accident but I never used the premium features! I want the full amount refunded back to me that they were just collecting from me without me knowingThats months at $but they gave me a month back so that would be months at $9.99/mo which is $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:I have not been contacted by Spotify
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have had a Spotify account for many years, established and linked to my Facebook account As of last week, I have not been able to access my account
Spotify is charging me for a premium service, that I can not access The reason that I am filing a complaint through the Revdex.com is that Spotify, offers no other way to contact them (no customer service number, all e-mail addresses are 'no-reply', and no chat service)
I want access to the services that I am paying for Furthermore, any business that is taking consumer money should provide some mechanism for which a consumer can address service issues

Hi there
id="docs-internal-guid-eeff8287-12c9-eb5f-9564-b47f57c01014">We will contact the customer and try to resolve the issue
Thanks,

Starting on May **, and continuing every month since then, I have received a Spotify charge on my *** *** I am not a member of Spotify and do not use Spotify How do I get Spotify to stop charging me? I have disputed these charges with my *** account, but they have been unable to stop the chargesI wrote Spotify a letter and they have not respondedI can not get on Spotify's web sight because I am not a member

Spotify continue drafting funds out of my account after canceling this service months agoTried contacting Spotify with no successWith any business there's a customer service contact phone number, every number I research wasn't correct or disconnectedContacted my bank and received a phone number which wasn't working either, now I'm totally confused and exhausted from the run around...please help

I authorized Spotify to charge me monthly a monthSpotify has charged me double, triple and quadruple times a month since I called asking for a refund and the company keeps trying to sell me a $giftcard that I have to pay $for shipping and handling , that I dont want! I want my money back and to unsuscribe from this music streaming service!

Am Having A Problem with my account I had for Years and for some reason December Spotify Send Me A Promotion For The New Year For Month Subscription $and also Spotify Stopped My Student Spotify Subscription that I had for $and change it $per month and they where not supposed to do that because am still a student and spotify wont leet get back my student account I spoke to customer service chat and they wont help me fix the problem on my account and my payment is not going working and according to my debit card is workingplease help
Enjoy Spotify Premium
December **,
Order ID: *** Spotify Premium $
months
Sales tax 0.0% $
Total $
Payment Method
Card (#### #### #### 6874)
Username
***

I signed myself in my family up for Spotify PremiumWhen we tried to access podcasts on iPod devices it is told that service is not offeredThis was not advertisedI contacted Spotify to ask if they would modifier subscription due to the lack of service it said noThis is quite misleadingThere are Spotify exclusive podcast that we wish to access from our iPods but we cannot

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Their staff has not issued a refund for the overpayment and has not fixed the subscription
No progress has been made after exchanging over a dozen more emailsI requested a phone call so they stop wasting my time by copying and pasting the same unhelpful email into the boxThey still refuse to help and insist on keeping my money
This is no progress
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I lost my debit card and switched to a new oneI never gave spotify my new debit card information, but they charged my new debit card for my monthly payment without my permission I need for someone to explain to me how AND why this was doneThis does not seem legal at all

Hi there,
Thanks for sending this overWe'll reach out the customer directly
Regards,
Pawel

Hey,
We'll get in touch with the customer and try to resolve the issue
Thanks,

Hello,We have now contacted the customer with some alternate methods of locating accounts via payments. Regards,*** *** ***Spotify

Hello,
I was unable to find any previous messages or accounts, and I've reached out to the customer to try and find out more information.
Regards,
***
*** *** ***
Spotify
***

I have a FREE account and I've been being charged monthly $10+...I have contacted them and they talk to me, but when I bring up the issue, they stop

I have made numerous request to cancel my service with Spotify but they keep talking money from my card.It's impossible to reach them.The email address *** that they use is no longer accessible.I have sent numerous messages to let them know to no avail.They are truly the worst.My new email is *** which I have told them several times butI have yet to hear aanything from them.This is now going for months

I contacted spotify and told them that my account was being charged twice for service They only refunded me one of the payments and switched my account to free, but if they switched my account to free, they should have refunded both payments I kept showing them pictures of my account and they were saying that they were not really taking the money out but it was an issue with my bank I then showed them again that they requested the money and it was taken out So they refunded both things back and switched my account to free The very next month they were still charging my account twice They did not want to refund me the money until I told them that my account should have never been charged and showed them where they had said to switch my account They then told me that they were going to refund my money but never did, which caused my account to go into the negative and fees to be accrued on my bank accountThen they claimed they needed some information in order to refund the money back but I had already given them the info because that's how they did my original refund I have the e-mails to prove everything