Spotify Reviews (1295)
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Description: MUSIC DISTRIBUTION SERVICE, INTERNET SERVICES-MEDIA DOWNLOAD SERVICE, MOBILE APPS
Address: 45 W 18th St Fl 7, New York, New York, United States, 10011
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www.spotify.com
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A charge by Spotify USA showed up on my credit card statement months agoI never heard of them and had to search for them on internetThere is no way on their website to rectify this "error" on their part or to complainThe real kicker is the cc mentioned EXPIRED in October (months ago) and I didn't renew, yet Spotify continues to somehow still charge my accountI finally got through to cc "customer service" (ha ha) and hopefully stopped this and was issued new cards with new cc numberWe'll see, I just want these lowlifes to go away
Hello,This case is now with our payments team, and have reached out to the customer.Regards,*** *** ***Spotify
attempting to cancel my account however website is showing I am currently receiving Spotify for free I am not receiving it for free as I am being charged every month for the premium plan The website is very vague on how to cancel my subscription and there is no phone # to call to be able to speak with anyone I have spent the better part of days following the instructions to cancel and am unable to do so
BEWARE: SPOTIFY RADIO!!!!
Tonight I signed up for a free trial through spotify and not even minutes later I'm getting a short code fradulent text ( which I did NOT click on)Its an Identity Theft ScamI *** ALL about itMy email confirmation for my trial and the text are minute apart and yet this is what happened afterI immediately contacted Spotify support and they all but called me crazy and said the text had nothing to do with Spotify and that they only emailAfter speaking thru chatThey basically did NOTHING to help and better yet they claim there is NO customer service phone number for Spotify eitherNeatless to say I'll be taking several steps to ensure that something is done about this so that this doesn't happen to anyone elseIf I could upload photos to this post I wouldEVERYONE has a right to know how this company handles their personal information safety or lack there of
We won't be refunding all of the chargesThe customer knows the person the account belongs to, meaning we're unable to refund the paymentsThere are two *** payments on the account, one of which we've refundedIf they would like a refund for the other payment, they'll need to contact either *** or their card provider.
The account is now on our free service, so they won't be charged again.
Thanks,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
[Your Answer Here]
Spotify has in no way resolved my complaintAll they've done for the past month is lie, deny involvement, and modify their lies based on my responses
At first they claimed they didn't even have the ability to log in to my ***, then they said they couldn't find my account, then they changed their answer to: actually, we can log in to your ***, and we will continually do so because you gave us permission to one time, over three years agoThis, despite the fact that I revoked their access to my *** immediately after they posted what I was listening to, and I went as far as to deactivate my *** account.I can provide the emails between myself and spotify if the Revdex.com wishes to see the progression of spotify's lies.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I found a fraudulent charge on my credit card bill from ADY Spotify USA for $on * Jan I do NOT have a Spotify account and there is no way to contact them without signing in and giving additional information There is an online form I found in their community forum, which is NOT a path to resolution of any problems I had to contact my credit card company to dispute the charge, and they immediately transferred me to the fraud department, because they said they are finding this charge on several customer accounts who do not use Spotify I have to cancel my current card and be issued another Now I have to update numerous auto-pay sites, all because of this fraudulent charge from Spotify
Hello,
We'll reach out to the customer now.
Thanks,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As stated in response from Spotify, there was an error therefore I should not have to contact Boku a second time being that Boku is the billing company that Spotify useSpotify should contact Boku to request refund due to billing errorI contacted Boku and was advised no billing errorI also have email response from BokuAgain, I am requesting this dispute be kept open until refund is issued
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***
Hi there,
I have read through the correspondence with yourself, I see no willingness to un help, could you please outline this in specific so I can address where you feel to be neglected as a customer
Spotify do not operate a phone support line, however do
support via email, twitter, Facebook and forums.
The agents here are trying to find the charges for you, however this does mean answering a few questions as you would have done over the phone, just via a different medium.
To resolve this case, we will need to find out where the charge is coming from so we can refund you any money and cancel the subscriptionThis does mean answering the question from my colleagues.
Would you prefer if I continued on that thread?
Kind regards
Hey there,
We had an issue with our payment system, and it looks like the subscriptions weren't cancelled properlyWe've now sorted this out and will respond to the customer.
Thanks,
My bank has been charged twice for spotify accounts that I do not haveI have emailed them times to have someone contact me so I can resolve this matterI do not have the email address associated with the accountsI just want to get this canceled but I have yet to have anyone contact me
Hello,
I have checked this customer's case in our system and can see my colleague has now transferred all the playlists over, we have also redeemed a month of premium on the account to make up for the payment that had recently been made on the broken account, and we have
responded to the customer to let her know what has been done
The response was delayed as we are experiencing a higher than usual volume of contacts, but we are still here to help
This case is now resolved and everything is in order
Kind Regards,
*** ***
*** *** ***
*** *** ***
***
Hey,We'll contact the customer and try to resolve the issue.Thanks,
Hello,
We have contacted the customer directly to try and resolve this issue.
Regards,
***
*** *** ***
Spotify
***
After cancelling my membership, they continued to take dollars from for an additional monthsThey do not list a customer service number on their website and there is no way for me to get to the bottom of this
Hello,We could only find one account connected to the user, where we had no payment information of any kindWe are contacting the customer to try and find out if there are any further accounts they may have opened up.Regards,*** ***
***Spotify***
I have been a premium spotify customer for a few years now but a few days I caught a virus on my phone forcing me to master reset itWhen I logged in to my spotify account I noticed they reduced me to a basic customer telling me I should join their premium serviceI was offended because they had just taken their payment from my account and taken away the premium services I was paying for right along with it: I made several attempts to contact spotify but they hide and play games and they have not responded to either of my attempts I have emailed them times I even tried their help link and survey and tried to reach them through there because they make like they care and value their customers but in actuality they do not I uninstalled facebook months ago and spotifies information board is telling everyone that they have to connect to facebook in order to cancel their subscriptionI did that I reinstalled facebook and I do not see spotify in any of the options let alone to ca
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Even if overdraft fees didn't go to the company, they should be reimbursed by the company because they attempted to withdraw money from my account after I had already canceled it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***