Spotify

I have e-mail accounts and none of them have any spotify account associated...I have never attempted or opened an accountMy bank has re-issued me multiple bank cards in an attempt to stop these fraudulent chargesMy bank is also stopping payments to these fraudulent chargesHow did they get my information, and update my new information after each change
I an very upset and have also contacted the news media

Started receiving monthly charges to my credit cardCompanies customer contact phone number is continuously busyNo way to resolve this problem so disputed it with my credit card company and going through the inconvenience of having to replace my card

I qualify for a student discount, because I am a student at a university, but they have a third-party verification service, and they don't recognize me as a studentand they have a manual verification if your college isn't on the list, where you can submit a document that you are enrolled at a school, like a schedule, transcript, or student ID, so I sent my ID and a few days later I got an email saying that my student ID picture that I submitted, wasn't a good description of being a studentSo I didn't know what else to do to get ahold of them, they don't have a customer service number, so I can't get my issue resolved

Hi,I'm in contact with *** directly to resolve this.Thanks,***

Spotify customer service is non existentI clicked on a cent pop up trial and Spotify charged me $29.99! When I tried to resolve it, the company has an answering machine directing the consumer to their websiteTheir website asks for information and when you put it in, it says my purchase as through a 3rd party and to notify the 3rd partyYet on my bank statement there is no third party charging me cents and the $charges come from SpotifyI had to close down my debit card, report fraud, to get away from their chargesSCAM all the way

I cancelled my brother's account in May after he passed awaySpotify continues to charge his cardAfter filing a Revdex.com complaint last month because Spotify failed to stop charging him, Spotify informed me that the charge would be reversed and that they would not charge him again
Spotify CHARGED HIM AGAIN

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID#***, and have determined that my complaint has NOT been resolved because:
My response to the companyNo, I was dismissed several times and these are questions that I wont respond to again. It took a dissatifactory claim for a decent response after I tried to contact and get resolve with the company first!
they offered no resolve and continued to ask questions that have been answered when I contacted them before submitting a Revdex.com claim-they were dismissive
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

I signed up for service in December through my phone, and canceled the service through my phoneThere are no active subscriotions on my phone and spotify has charged me every month sinceDefinetly a company which takes adbantage of consumersAlso it was being charged to my payoal account which isnt even lonked to my phoneRidiculous

This company is ripping people offMy year old son has been trying to cancel his subscription for months now and can't contact anyone at the companyHe's being charged $ every monthSee the link below for hundreds of others who are experiencing the same thing***

Hey,
We've responded to the customer.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been
resolved
Sincerely,
*** ***

Hello,
We've reached out to the user.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Spotify representative assigned to my case was unable to resolve and/or address my complaint related to Spotify overfilling my credit card on multiple occasions
Despite providing the requested information (e.g., multiple credit card statements noting the overpayments, detailed account information, etc.), Spotify was not only unable to determine why I was overcharged - in some cases twice or three times in a month - and did not issue a full refund for erroneously charging my credit card with multiple monthly fees over the course of half a yearThe company's communication system throughout this process was also disappointing in that their customer service unit is unable to track account information across billing/account platforms
I was overcharged almost $dollars in overpayments, both during and after canceling my subscription service, and find the company's failure to respond to this issue to be unacceptableI encourage all subscription holders to review their credit/bank statements thoroughly to ensure proper fees are being attributedMoreover, I encourage new customers to review Spotify's Revdex.com history, which includes numerous complaints re billing/account issues, before considering their serviceGiven the number of music-related services on the market place, it is simply bad business for a company to both overcharge its customers and later fail to address the problem. Thank you,
*** ***

Hi,I will contact *** directly regarding this matter.Thanks,***

I cancelled the service back in trial period, but still the account is alive, and charge me monthlyI found it todayPlease refund me all the money after the trial period

Hi,
I have responded to the *** in a separate email asking for credit card details to locate the Spotify account in question
Once we have located the account we can find out exactly what has happened here and resolve this case for ***
I will wait to hear back from *** in our case
Thanks,
***

I have had a subscription with Spotify since I started with the free subscription, but later upgraded to premiumNow, for reasons of my own, I am trying to downgrade back to the free subscriptionThe app and the website offer options to downgrade or cancel your subscription, but when you follow prompts it loops you right back to where you started never allowing you to downgrade or cancelAlso, there is no contact phone number that I could findI spent a full hour trying to resolve this on my own, but to no availAll I want is to downgrade to free access before I am billed again on 10/*/2016, and keep my musicThe service and performance quality is great, with the exception of flexibility to downgrade from premiumI await your response in the matter
Thank You
*** ***

I cancelled my spotlight account before trial period endedSince then I have fraudulently been charged two charges that I have disputed with my bank and have had two overdraft fees that I cannot have reversedI would like to receive a refund for those chargesI have had to order a new debit card because of this so they would have to send me a checkThey offer no business telephone number and get the run around on contact forms

Spotify allowed someone with access to my account to change the email linked to my account without emailing me and verifying that I was the one attempting to change the emailAfter I figured out that their system just lets people do this as long as you have their password I attempted to find a way to contact someone directly and stop this hack before damage was doneTurns out the ONLY means of contacting them is through email which takes anywhere from - hours or by sending them messages on TwitterI wanted to have better direct contact with someone and to not be vetted through separate automated text-based systems This company is continually showing me that they do not care about my security and my experience as a customer

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[They refuse to reutrn our money and refuse to stay in contact with me to understand the situation I get the same exact response from them time after time I have been in contact with Spotify briefly since contacting the Revdex.com They still will not refund me the money they have taken from me When I try to explain the situation, I get a response from them saying they do not have the authority to refund me my money However, here's still the problem The email addresses that are under my husbands name are not our email addresses When I log in our Spotify, we each have an account under our email addresses (*** and ***) that are FREE Therefore, someone has created fake email addresses and taken our bank account number to create the Spotify premium accounts So they have stolen money from us and will not return it They will not respond to me when I try to explain that someone has created fake email addresses I have all of the emails from Spotify if you would like them I have asked to talk to someone by phone to better get this resolved and they claim they don't have such thing But at one point in one of the emails, they said they were going to contact me by phone, but never called In fact, that happened twice that they said they were going to call and never did They have stolen a lot of money from us and we would really like to have it back ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***