Spotify

Hey,
We'll get in touch with the customer and investigate
Thanks,

A horrible experiance with billing department!!They took out money that on a subscription I had cancelled a month earlierThey do not have a phone # to speak to customer serviceThey took out unauthorized money from my account causing an over draft feeWhen I did speak to customer service they asked for all my transaction details fom my bank which I gave hesitantly and then turned around and said they could not refund me the money because it had been more than days! Spotify is a cool way to listen to music but their customer service and billing department are horribleMake sure you read the fine print before you subscribe to a premium subscriptionThey get an F for failing to care about their customers

Today 8-**-I spoke to a representative from my banking facility named RushCard
I called to inform them that this is the second time I have contacted them about a business called Spotify taking $from my account without my permissionThey informed me that they have been taking the same amount of $every month since 12-**-The first time I noticed the transaction was in July and I immediately contacted Spotify to stop any future transactions to my account and informed them that I never signed up for anything with themSpotify informed me that there would be no more transactions but it is still happening today 8-**-This has put me in a very bad financial and stressful time

I requested my account canceled on September ** and I was charged on September **When you go to the website there is no way to contact customer service via email or phone regarding this type of concern I have my email confirming I canceled it on September **

My credit card was charged $for a Spotify reaccuring subscription We have never opened a Spotify account or ever used their free services We do not even own a smart phone to download anything to We tried to contact Spotify but all the phone numbers associated with them are no longer in use They suggest we contact them online but you have to enter your account number etc Since we do not have an account with them it is impossible to contact them We contacted our credit card company and they are going to reimburse the charge However this means we have had to cancel that card and are waiting for a new card with a new number During our research we have discovered that other people have done this but the charges still appear when they receive a new card?? Fingers crossed this will not happen to us It is pretty disturbing that this can happen when you have had no contact with the company and have certainly not given them any card information The way they conduct busi

On April **, 2016, I upgraded my account to premiumI was charged $for a day subscription to the upgraded account order ID (***)On April **, my account was degradedAfter failing at every attempt to work out the degraded account issueI tried to contact Spotify but I could never find a phone number and the email that I sent was never returned

We have been charged consistently for over a year for Spotify $a month and none of us are using this app I have multiple emails that I have sent requesting they stop charging our bank account and yet it still continues I need this to END NOW We have called and been hung up on

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Not only that you didn't issue a refund, but yesterday you charged my card againApparently you have no idea what's going on in your company
*** *** Transaction DetailsDebit Card Purchase (*** Transaction ID #***)
Nov *, Authorization to *** ***, Completed Details -$USD
Merchant: *** ***,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
We are investigating this issue, but we require further information regarding these payments in order to remedy the situationI have contacted the customer directly on the provided '***' email address, and will await their reply.
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Our message will be sent from '***' email address
Kind Regards,
*** ***
*** *** ***
***
***

We've reached out to the user and asked for some payment information so we can locate the account they're being charged for.
Thanks!

I have tried everything to contact Spotify including calling ###-###-#### (recording only) and trying to log in with my *** account and keeps saying wrong password or email, yet I can sign on to my ** just fine
I would like to cancel the monthly premium of $and am unable

Hello,Our team asked for some additional information from the customer to try and track down their payment, but we have yet to receive it. Without this information we are sadly unable to investigate this matter furtherI have forwarded details of this case over to the current handler
for further clarity. Regards,***
*** *** ***Spotify***

Spotify has charged my account twice, sometimes three times, since last October and I just noticed the charged last weekUpon trying to dispute this, I find out that a second account was made when I linked my *** to my accountThey assured me that I would be getting a refundAfter a couple of days went by, I checked my bank account and Spotify only refunded me one month's worth of the months they have been double charging meWhen I emailed them back to let them know that I only received one month, I was told that "It exceeds their day refund policy"This is horrible business practicesAs I dig further into this situation, I'm seeing that it is happening frequently, and Spotify is getting away with stealing people's money

Hello,
We've responded to the customer and requested their contact number and the most convenient time to call themWe'll settle the complaint that way.
Cheers,

Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi,I have been in contact with *** directlyWe have located the Spotify account in question and can confirm the subscription is cancelled and we're in the process of refunding the payment.This matter should now be resolved.Regards,***

there charging from what ive read multiple peoples bank acct$for services not wanted or recieved, ive contacted them multiple times to no avail, I just want my refund and ill use another provider

I am years old and received an ad for Trojin CondomsI had to immediately mute my computer because my year old brother was right beside meI have previously mentioned this to the company before

I am being charged a monthly subscription for SpotifyI have never signed up for Spotify servicesI had contacted the company a few months ago and refunded months worth of charges and told it would stopI am still being billedI plant to call my bank and tell them to not accept charges from this company, but I want a refund firstI cannot get a hold of SpotifyThere is no phone number on the vast website any longer that I can findI filled out a contact form and the email I got in reply simply tells me to refer to the FAQ portion of their website

This business continues to charge my debit card $a monthI never signed up for music account therefore have no account number or sign on changed my debit card times, however this business continues to get my new debit card number and start charging me againMy bank cannot figure this one out eitherThis is a fraudulent transaction