Spotify

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
Spotify has yet to resolve the problem, and has not responded to my folle-mailMy folle-mail states:"Once this is resolved, I would like a full explanation as to why my credit card was charged without my consent(i.e., how did my credit card details get transferred to an account that you cannot track down?) I am one hundred percent certain that I did not authorize any other account to use my credit card, as I only have one Spotify accountThis, on its face, appears to be an extreme invasion of privacy and/or pure mismanagement of extremely sensitive financial information of your customers.Will you provide me with such an explanation once this is resolved? Additionally, I would like you to remove my credit card information from my free Spotify account, as I no longer trust your company to safeguard such sensitive informationAs I am a free user, I trust that there will be no issue removing my payment information from your systemsCan you assure me this?"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
We've refunded the user's payment and terminated their subscription, so they haven't been charged sinceThe user has been disabled after sending us a torrent of abuse, so they will not be charged again, nor will they be able to use Spotify.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
[Your Answer Here]
I have been told via e-mail by spotify customer support that I will be refunded the charges that were applied to my account...I have only recieved one of the four refunds due to me.This will only be resolved when these funds are returned into my debit/bank account. Thank you.
*** ** ***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have been contacting the customer service by email for about 1/months nowAbout weeks ago customer service informed me that someone had been using my *** account and that I actually had to accounts with ***, so I proceded to contact *** and my bank to stop the 2nd accountMy bank contacted *** who agreed to refund the money that was stolen from me, but in the meantime they have also cancelled my account that they just charged me for days ago with no notice!! This is unfair and is also the 3rd time they have charged me and cancelled me with no noticeSomething needs to be done hereWHERE HAS CUSTOMER SERVICE GONE???

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Company made an unauthorized charge to my card in the amount of $I have never had a Spotify account

I cancelled my account with them back in the end of december They kept charging me and I had to go back in and cancel my account again I went to contact them and get this issue resolved and their site gives you absolutely no way in which to contact them

Hi there,
Thanks for sending this overWe'll get back to the customer directly
Regards,
***

Hey,
We'll get in touch with the customer and solve the issue
Thanks,

Hello,
I am writing because Spotify has no reasonable way to rectify a subscription dispute I tried to contact them via the menu on their website They do not have a phone number for support The provide an email option, so I sent an email The email option generated an automated message sent to my email telling me to post my question on a public forum I do not want to share any private information such as my debit card number, address, personally identifiable information etc I don't see how this can be easily settled by me, and it leads me to believe that this is a predatory practice I am writing the Revdex.com to complain about the obvious lack of customer support that should was and should be expected

I had my son add Spotify to my cellphone for the free trial period (actually for day's use ) It was extremely difficult to figure out how to get out of the free trial I have been paying a $bill since September,without ever using the service The only day I used it was on July *,for a graduation party

Hi,
I have got back in touch with *** so we can locate the second payment
Thanks,
***

Hey,
We'll respond to the customer right away.
Thank you,

On 6/*/2017, my son received a notification from Spotify stating that "This is our last goodbye Your Spotify account is now closed" after we went through proper channels to close the account
We have been charged on a monthly basis ever since I have contacted the credit card company as well and like me; they are disputing the charges I can no longer afford this service Please, Close the account as soon as possible

Hi there,
We'll get in touch with the customer right away
Regards,
Corina P

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hey,
The customer got back to us with the correct information, and we managed to find the accountI have processed a refund for the previous monthsWill get back to the customer now, informing her of this
Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Spotify contacted and said they would only refund the last chargeI asked them months ago to cancel the subscriptionI am in the midst of contacting them back to confirm that I tried contacting them months agoI do not want to close my complaint until my issue is resolved with them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
[Your Answer Here]
I have clearly proved they took money times in one month I dont think they have the right to investigate when the proof has been sent to themNo customer service for a company whom charges a persons debit \ credit cards is just crazyI would like a full refund asap
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Hello,In order to locate this payment, I have reached out directly to the customer to try and gather some further information. Regards,*** *** ***Spotify***