Spotify

I bought a Spotify gift card at Best Buy and the gift card itself stated I could use it o n existing accounts.When I tried loading it, I received an error message advising I couldn't use it on an existing account, directly contradicting what the actual gift card stipulatedI tried returning the gift card at Best Buy but was told it was un-returnable once the "pin" is revealedThey asked tht I take my issue up with Spotify, directlyWhen I tried doing so, Spotify still insisted on not honoring the gift card as it was being applied to an existing accountI need my gift card balance honored pleaseI bought it in good faith not knowing that I was stepping into what appears to be a bait and switch

I tried cancelling my Spotify subscription They would NOT let me cancel until I agreed to accepting their $gift card, and their FREE subscriptions to three different programs! I finally had to agree....cancelled the subscriptions, never received the $free gift card and am still being charged the MONTHLY fee of from Spotify When I call, if I am lucky enough to actually get a person that answers, they hear my complaint and hang up!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been
resolved
Sincerely,
*** ***

my son *** *** paid for membership but two months ago I said cancel it and he did so but they keep charging me even after I myself asked them to quit taking my money from my account now for two months I have had charges from them plus two overdrafts and I want my money returned to my account can you help me please I am on disability and I don't have any money to waste I needs all mine ty

Spotify is charging me for premium service even though it indicates that I am receiving their “free” serviceMy credit card is being charged monthly and when I try to go in and cancel the charges on my Spotify account it says that it can’t because I’m receiving their free serviceI feel caught in a loop of having to pay for a service that I’m not even using with no way to resolve itI’ve direct messaged the company through Facebook explaining my situation (five days ago) with no reply from the companyI feel that I’ve exhausted all of my avenues in getting this problem resolvedI’m asking for a refund of all of the incorrect charges on my credit cardI did dispute the last charge on my card through Capitol One and they are refunding me the amount of $this timeI see that others have had issues similar to mine, and without a customer service number to call and speak with an actual person it’s almost impossible to get any resolutionThank you for your attention to this matt

I cancelled my account with spotify since August 2016, but they are still taking money from my credit card I tried to contact them but the link provided does not help to reach them I contacted my credit company and changed my credit card account and they agreed to do an investigation themselves Hope other people will realize this is not a trustworthy company to deal with

I have been trying to contact Spotify since the summerThey have been charging me $11/mo since February **, I have NEVER had a paid Spotify account and STILL do notI've tried everything I can to contact them or cancel any information they have related to my account, but they have made it impossible to reach them or to discontinue these chargesI am seeking a refund and evidence that any accounts I have under the email address *** or *** be closed, as well as confirmation that any account tied to my credit card is closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because: *** contacted me via email and as has been typical of Spotify, the response by Spotify to my situation (and numerous previous emails) is either completely ignored or has zero to do with my issueIt's as if nobody takes the time to actually read the complaint or problem. This was her response to me today. As you can see, it has nothing to do with my complaint and long-standing issues (since mid August It is now 12/**/14)I don't understand why they won't address my issues with any relevance to my situationI have emails between me, Spotify and *** with the same exact lack of response or desire to straighten this outI've never seen any customer service like it. Her reply, which has nothing to do with my complaint, again, as has been customaryI have enclosed pics of the number of emails between myself, Spotify and *** since mid August, regarding what should be an otherwise simple issue, add me to the Student Premium, as I have already been accepted (after having had to haggle since Aug, on an error within your system), refund my money since finally being "approved" as a student (including of the two payments you took in November), and continue my Premium Student @50% of the that Spotify advertisesThis is the way Spotify has been addressing my issues regarding their dysfunctional system, billing me twice, and my final Revdex.com complaint.***Today at *** ** To me This message contains blocked imagesHi There,I'm getting in touch after having a Revdex.com complaint come through.I can see one of my colleagues has sorted you out with Premium until the *** of January.Does this mean you're all sorted now?I await your reply, kind regards!*** * *** *** *** Spotify Customer Support | **This e-mail (including any attachments) may contain information that is confidential and/or privilegedIt is intended only for the recipient(s)If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer.ref:_***
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Hey,
We've contacted the customer and cancelled their subscription, so they won't be charged again.
Thanks,

Hey,I will investigate and get back to the customer.Thanks,

Hi there,
I have looked into this, we have received emails, of them to which we have responded to, and one of them confirming the cancellation of the account
Please see below, this might have gone to the spam folder so I would recommend checking there, furthermore
I can confirm that the account has been cancelled
To:*** Subject:RE: Fwd: Account
Hey,
I've looked into your account and can see you've now cancelled the subscription
This means you will revert to being a Free user on the *** of October and won't be charged again
I hope this helps, if you have any future queries then please don't hesitate in getting back in touch
Have a great day!
***
*** *** *** ***
Cambridge, UK
*** *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
***

Hello,Our team have now responded to the customer regarding our resolution. Regards.*** *** ***
***
***

Hello,We had contacted the customer to arrange a telephone call on the *** January, and only received a response shortly after your emailI have just phoned the customer to obtain some details that would allow me to track down an account that they were being charged forWe need to do some
final checks by our payments team, and then we should be able to reach a resolution with the customer. Please feel free to contact us if you have any further questions

Hi,I will take a look into this and contact *** directly.Regards,***

Hello,
I have been charged by Spotify for months - didn't realize it until a month or so ago - I do not have a Spotify account - I have never had a Spotify account - and cannot reach them because I do not have an account to sign in I want them to stop using my credit card - it is a *** *** *** *** ending in *** (there have been other card numbers that I changed because of this) - I have at least at LEAST months of charges - I want them stoppedI believe the other card was a Visa ending in *** - which I no longer have because of this

Spotify offered a promotion for customers who started a family they would receive a google home miniI started a family plan during this promotionI chatted with them on 01/**/because I had not received the google home miniI was told to search my junk mail for a link for the google miniI found the link and started the process however, the website said it was experiencing technical difficultiesLater on 1/**/I received an email stating it was a promotion and sorry I didn't get the advertised item but there wasn't anything that could be doneI tried chatting to explain on 1/**/but was told again sorry you didn't receive the product but just be on the look out for other promotions

Hi there,
We've replied to the customer directly
Thanks!

Someone is stealing my song royalties and I would like to be removed from SpotifyI want it removed right now this is wrong for your allow for a person to do this***

Dear Sirs,
We are having a look into this case ID *** and will get back to you as soon as possibleBest wishes,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI won't be completely sure that the matter is resolved until I get the next credit card statement, but it appears to be resolved at this time
Sincerely,
*** ***