Spotify

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
I have been told multiple times in the past by Spotify that they have unsubscribed me and I still continued to receive marketing emailsI have no way of knowing if this time will be any different and I will not know for weeks or months if the emails have truly stoppedAdditionally, my complaint is that Spotify needs to make a systematic fix or change in procedure to prevent this happening for all its customers even if after my fourth or fifth attempt, they do manage to stop sending me emailWhat about all the other customers?Here is the text of the response from Spotify with regards to the latest incident:>>*** ***
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This hardly inspires a lot of confidence or explains in any way what they have done to make opting out of email any more effective and efficient
I imagine that at this point, Spotify has probably managed to unsubscribe me from their mailing lists so most likely my complaint has been resolved in that sense and I do not need a further response from Spotify with respect to my individual situation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

I cancelled Spotify back before they required a *** login, which they no longer doThey have been charging my credit card ever sinceI used my dad's credit card and did not know about it until I got out of college and he asked me about the chargesI called my CC several times to dispute chargesMany wereThey still charge every month so finally CC company said they were able to put a year blockSpotify has no way to call themAnd their email us redirects to a login but I no longer have an accountThe number they use on the credit card is located in ***I've tried calling it and it doesn'tI call internationally all the time; it seems like it is not hooked up

Spotify convinced me to try a free trial through their app That trial expired and my credit card was charged for the premium service Spotify makes it very difficult to navigate their site and app to make a cancellation Spotify has no means to talk to a live person to walk me through the cancellation After finally locating and figuring out where to go on their site to cancel the premium service I don't want, the site states "Please try again later Sorry! Our services seem to be down right now but should be running again soon." This has been the response all afternoon If they aren't going to have a live person to handle concerns, then they should have a system that is simple to operate and does not go offline for extended periods of time

When signing up for Spotify Premium, a free google mini was advertised When I used the link sent from the them to access it, I was sent an immediate cancellation from google store, stating my CC was out of date I contacted google, letting them know my CC was updated, and to send me a new link, but they told me I needed to go to spotify I contacted spotify, and was in contact with them through online chat twice, for about an hour each time The last time, they told me they would submit the request to a manager, and I received an email from them yesterday that they could not help me, and to contact google

Hello,
We'll look into thisThanks

Hey,
We'll get back to the customer now in an effort to resolve this matter
Thanks,

My husband purchased Spotify a long while back This service has automatic billing We contacted them to discontinue the service approximately a year ago and informed them AT THAT TIME that any further withdrawals from our account would not be authorized In March I discovered that they had continued to take money out of our account and I again contacted them and informed them that they were making unauthorized transactions They stated that they would reimburse it and that they would stop making automatic withdrawals Today, I looked in my account and discovered that they were still withdrawing money from my account I contacted them and informed them that this was the THIRD time that I had caught them making unauthorized withdrawals The customer service representative was extremely hard to understand due to English obviously being his second language, but, he at first sounded like he would get this taken care of, but, that quickly became apparent that this was not the case

How in the world does the Revdex.com give Spotify an A+ rating? Even your graph shows an overwhelming amount of customers are dissatisfied with Spotify!
The companies practices regarding billing border on being criminal in nature
I cancelled my sons account weeks ago, yet they continue to bill meWhen I log on to his account with Spotify, it even shows he no longer has an active account
Now I have to go to my bank and form a complaint and let them try to get my money back!
I will be making sure I let everyone know how awful this companies practices are and to NEVER use them!

Hi,
We've reached out the customer directly on thisBest,

Was charged for one month of a subscription service with automatic renewal, but I cannot get into the service for my trial month and I am worried that they will continue charging me for something I am not gettingI have called several different numbers, but they all seem to be disconnected

Hey, I've investigated ***'s issue which I have explained below Looking into this with more depth (talking to developers within the company that help with *** integration), it has become apparent that the only way for *** to have reactivated her *** account would have been for her to have clicked on 'login with ***' and either entered her *** email address and password, or her *** vanity username and passwordIf her login details were saved in the web browser cache then this could have also caused an automatic login The *** login integrated to our mobile and desktop application is literally thatIt is a portal to login to ***, using your *** details which will then log you into SpotifyLooking at ***'s policy on reactivation of accounts, all it takes to reactivate your account would be to login to said *** account- *** On this basis, and due to the information mentioned previously I am certain that Spotify in no way accessed ***'s *** account, as the *** login was used, meaning that *** logged into her *** account, using the 'login to ***' option on our app and then reactivated her account We have removed all information that was gained from the *** connection to her account (gender, zip code, FB auth ID)We can even go as far as making her a new account, with a different username, and transfer her current accounts contents over Regards,

There is no way to request a refund after randomly being switched to a regular premium pricing for my accountWhen I changed my subscription the first time and canceled premium, I started getting bills again a month or so after for the same premium $chargeAt no point was I notified that I was no longer considered a student to justify the price change

Hey there!
We'll get back to the customer asap
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
[Your Answer Here]
That is a very casual answer, when? I'd like this to be resolved immediately in a timely manner. Thank you,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hey,We'll get back to the customer and resolve the issue.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***,
and have determined that my complaint has NOT been resolved because:
They are asking me for my bank account infoI'm not comfortable with thatWould prefer to work through you since they only communicate by email and cannot do anything by phone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and
the matter has been resolved The business has reached out to me via my personal email, and I have received an answer that my money will be refunded Thank you
Sincerely,
*** ***

I discovered an unauthorized person using my account and also noticed that my plan had been changed from a single user premium plan to a family plan I changed my password, switched my membership plan back to individual and contacted Spotify I asked them to look into how the unauthorized person accessed my account, and to refund or credit my account for the family plan upcharge I have been with spotify for quite a while now, and have only had an individual plan with the same devices It should be pretty easy to fix this situation for me, but instead they locked me out of my account and requested payment screenshots from my paypal and spotify accounts Wtf? I just cancelled my service and filed a non-receipt of goods claim with paypal Spotify needs to use some logic and flexibility in their customer service I don't get tech companies that try to act like they don't have the information on hand to help a customer I know they have the info needed to understand what happened Instead of righting a $5-overcharge of a customer, they alienated one, and pushed them to a competitor So stupid The service is great if you don't need customer service help, god help you if you have to reach a reasonable person that has the authority to help you out or take care of your problem

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
to be very clear I did cancel this account, the only error I ever made was purchasing a dam song for .99, which this sorry excuse
of a company thought it was okay to charge my card! Once the complaint was made about the charges and then the charges refunded
any body with common sense would have then cancel the account and maybe offer an apologyInstead they continued to charge my credit
cardThis company is worthless, I have proof of the previous charges before May, and as for the interest charges and the charges they
made to my new card, I will let the fraud department handle that and this companyI no longer want any additional responses, or I will consider this harassment!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Again, I still do not know who is even corresponding and looking at my account. I would like to review this as the bank states that they are showing that you authorized payments and are unable to withdraw the charge until you cancel the payment request. I AM STILL WAITING FOR A PHONE CALL. I WOULD LIKE TO KNOW THAT I AM A VALUED CLIENT, NOT A NUMBER!!!!!!!!!!!!!!!!!!!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***