Spotify

Stated that if I signed up for a family plan that I would recieve a google home mini They said it ended early and that they would just put me back on a free planbit I have been paying for premium for at least years I think that was terrible customer service

A charge by Spotify USA showed up on my credit card statement months agoI never heard of them and had to search for them on internetThere is no way on their website to rectify this "error" on their part or to complainThe real kicker is the cc mentioned EXPIRED in October (months ago) and I didn't renew, yet Spotify continues to somehow still charge my accountI finally got through to cc "customer service" (ha ha) and hopefully stopped this and was issued new cards with new cc numberWe'll see, I just want these lowlifes to go away

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi,I have replied to *** directly so we can resolve this complaint.Thanks,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi there,
We've responded to the customer directly
Thanks!

Hello,
We contacted the user, and refunded the last payment made to them our endThis should be refunded within three to five working days
Kind Regards,
***

Incredible customer service! Simply use their website's service page, and if you can't find your answer there, go to the "I still need help" button, which will direct you to a contact form, which you can fill out regarding your requestCustomer service will email you back, very promptly, even on weekends and in the middle of the night(!) to help you solve your problemThey will even own up when they recognize there are flaws in the system that could be addressed, and if you make any recommendations, even off-hand, they will send them up the ladder so that they can be considered in continued development of the serviceI had a fantastic experience with Spotify's Customer Service team, which worked together seamlessly to help me throughout the process of creating a new account by releasing my email from the old account and transferring all my playlists, saved tracks, and followers to the new account, which I can now use without having to rely on my Facebook credentials to log in, which I was then able to connect to my *** for social purposes separatelyWhile it was not a quick process, I had a great experience, and I am excited to see more from Spotify in the future, knowing I can rely on a great service team

Hey,We'll get back in touch with the customer.Thanks!

I purchased a $Spotify gift card from a Kroger company grocery store displayI read the fine print on the back of the card thoroughly before purchaseI was NOT able to apply the $to my Spotify account for reasons that are not stated on the card and Spotify customer service has been unwilling to acknowledge the cash value of the card and unwilling to refund the moneyIt feels like a scamI have had extensive email communication with Spotify customer service and can provide all correspondence to Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and
the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
So maybe I was NOT clear I did not buy a pre paid gift card, I purchased an E-Certificate from your website So why can you NOT control a payment or a form of payment that you sell to cover the expenses that you charge And yes, lack of being timely with a response for a business of your size should be embarrassing I had to default to placing a complaint by the Revdex.com for anyone to acknowledge a customer's issue
I am standing firm with my request I went through all of the hoops that you have in place to validate my daughter being a student (twice because the original paperwork was rejected!) I subsequently purchased an E-Certificate from YOUR website to cover the annual fee I expect you to honor the student rate of $4.99/month or $for the year We should not be held hostage to only defaulting to a monthly debit process as a form of payment As a matter of fact, you already have a year's subscription for the Premium service for a student paid in full in your bank account I want my daughter' sac count credited for the months
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Recently this company updated its appAfter this update, the app would kick me out or force me to log back in every time I opened the appI reached out to customer service and they went over the basics of changing password and suchThey also provided a test account to log intoAll of which didn't resolve the issueThat says there is an issue with the appThey then deleted my account in which I took a lot of time to develop playlists and suchI have been paying for this service and they have unlinked the account from my email so now i

Hey,We have checked the users account and can see that he has been paying for a Premium subscription registered on 2014-12-** until 2015-07-** at which point the user cancelledThere was a double charge in the month of April due to the user missing payment in MarchOur system
kept trying to take payment and was not successful until 2015-04-**The payment for April was then taken on 2015-04-**. The last point the user used the account was on 2015-04-**We have therefore provided the user a refund for the last payments, due to the user not using the product they receivedThe user's subscription has been terminated and they will no longer be charged.We have responded to the user and awaiting response.Thanks,

Hello,The customer's message is with the appropriate team and is awaiting some final investigationThey should be back with the user within the next hours. Regards,*** *** ***
***
***

SPOTIFY HAS CHARGED MY CREDIT CARD FOR $WITHOUT ANY AUTHORIZATION FROM ME OR MY WIFEWE DO NOT KNOW HOW THEY GAINED ACCESS TO OUR ACCOUNT NUMBERYOU CANNOT COMPLAIN TO SPOTIFY DIRECTLY, THERE IS NO CUSTOMER SERVICE NUMBER THAT I COULD FIND AND TO COMPLAIN USING THEIR WEB SITE YOU HAVE TO HAVE AN ACCOUNT WITH THEM, WHICH WE DON'T HAVE SINCE WE HAVE NEVER SIGNED UP FOR THEIR SERVICE

Hey there,
We'll get back to the customer nowThanks,

Hi there,
Thanks for sending this overWe'll reach out the customer directly about thisRegards,
***
Executive Office
Spotify Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and
the matter has been resolved
Sincerely,
*** ***

In December I responded to a promo code for a Google Home Mini, with a three month trial period to Spotify,I purchased the month trial period of SpotifyThe company sent the Google Home Mini to an incorrect address, when I checked the item was returned because it was delivered to an old addressI contacted Spotify and they said it was nothing they could do since google mailed the item and they recieved the returned itemI contacted Google and they said because Spotify had the promotion they had to give me another code so that I could get my Google Home MiniSpotify would not give me a new code or have they item delivered to the correct addressI last contacted them December **, and nothing has been done