Spotify

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

[Your Answer Here]Spotify still has not resolved the issue of my account being hac...⇄ />  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I have only one email address which I've already provided, and yes I did use my [redacted] login; my login is the same email address there. I never used any other login. I never authorized any charges, yet I have two charges on my credit card for 9.99 from 'Spotify USA'; one posted on 8/*/14 and the other on 7/*/14. both have as description this: ###-###-#### NY [redacted] US. I want you to explain this. I've had to cancel my credit card number and also have deactivated my [redacted] account out of fear my personal information has been compromised. I realize this would be nice if I simply created another account and am confused, but I did not and am not. I want an explanation for how this happened and what is going to be done to resolve this problem.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, 
Sorry for the late response, I have reached out to the customer directly. 
Kind regards, 
[redacted]

Hey,We'll get back to the customer and view his case.Thanks,

Hi There,I will contact the customer directly and explain what's going on.Kind regards,[redacted]

Hello,We are unable to locate the payment with the information provided here, so we have directly contacted the customer for some further information.Regards,[redacted] 
[redacted]Spotify[redacted]

Hello,With the information provided, we are unable to locate any payments. We are contacting the user directly to try and get some further information, and to help track down these payments.Regards,[redacted]Spotify[redacted]

Hey,
I replied to the customer a few weeks ago. Still waiting response.
Thanks,

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The representative at spotify is lying.  I engaged with business via email weeks ago about refunding the charge on my account.  After weeks of not conplying , spotify charged me again.  I emailed their company to cancel and was actively communicating with company to cancel and they charged me twice. They are committting fraud and are a comoany filled with thieves. REFUND MY MONEY!!!!! I CANCELED WITH THIS CRAP COMPANY AND THEY CONTINUE TO CHARGE ME . 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey, 
We've taken a look at this case and can confirm that we found an account that matched the details given by the customer. The subscription has been cancelled and those charges have been refunded, as of yesterday. The charges will take about 3-5days to return to the customer.
The card details have also been removed from our system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because: the answer doesnot include a stop to charge my credit  card by Spotify,USA,  it should be done immediately, and the explanation assuming a "phishing" is not valid since the money was paid to Spotify,Inc of NY, if it is a "phishing " thing it should have been deposited to a different entity I WOULD  assume.
I have canceled my credit account with the issuer bank and I ask Spotify to stop billing my account and provide me with a valid telephone number that I can talk to a live person and not simply advise me in a recorded message to contact the web site Spotify.com. a  web site that require a registration, detailed personal questions, and opening an account. I do not wish to open an account.
their phone number is ###-###-#### NY.  

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,
 
We're unable to find any contact from the email address [redacted]' in our system. We will contact the customer on this address and try to resolve the issue.
 
Thanks,

Hey,We have contacted the customer in an effort to obtain more information so that we can find the account that is charging the user.Awaiting customers reply.Thanks,

Hi,
We responded to [redacted] via our contact form on [redacted] June 2014.
[redacted] has two Spotify accounts, one which is free and one which is Premium, this is the reason [redacted] would see a free account but still be paying.
We have advised we can close...

one of the account so [redacted] would be left with just one account.
We still haven't received a reply from [redacted] in this case (no.[redacted]) and hope to resolve this matter once we have a reply.
Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

[Your Answer Here]
 I have been told multiple times that the business would contact me to resolve this issue.  I still have not heard from them and continue to get charged.  I am not sure what the best resolution is at this time, but this is the same run around I have received from them previously.Thanks,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,
 
Thanks for getting in touch.
 
We're investigating it and will contact the customer directly to resolve the issue.
 
Thanks for your kind attention.
 
Have a nice...

day:)

Hi there,
We'll get back to the customer directly.
Thanks!

Hello,We are unable to locate an account linked to this email address, so we are contacting the customer to locate this account. Once we have that, we will be able to proceed accordingly.Regards,[redacted] [redacted]...

[redacted]Spotify[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Hi [redacted], are you needing me to copy and paste their email to you? Graham says he's a member of the "Executive Customer Service " team and that my email address of [redacted] isn't pulling anything up for them now. However, the last three reps I spoke too (prior to contacting the Revdex.com) was able to pull the account up. The last rep actually told me they we're canceling the account and then said no, they weren't able to cancel the account because of a hold on it, and then told me oh, your account has been hacked. So I'm not sure exactly what to believe, other than they are playing games and I don't appreciate it.  Sent from my iPhone

 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi There,I've replied once again directly to the customer requesting more information so we can locate the account that's being charged.As soon as we have this, then we will be able to move forward in getting this sorted.[redacted]Spotify Customer Support