Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After my fourth call to the delivery department, Tony stated that he would get the order to me the following day and said there was absolutely no reason it should have been delayed as it was, since there were 6 units of what I ordered in Atlanta. He set up the delivery, for the 3rd time, and said the contracted delivery service had really messed up and that I should contact corporate, which I did. I was also offered a partial refund for the horrible delivery service (or lack thereof), which has not been credited to m account. Furthermore, we are STILL waiting on the company to pick up the mattress and credit our account for that screw up. Until I receive the partial refund for the refrigerator AS PROMISED BY YOUR AGENT ON THE PHONE, this matter is not resolved. 
Regards,
[redacted]

December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...

indicate that the order was delivered today, 12/06/16 at 3:13pm. We hope the delivery process went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]No one has called me to resolve anything, ever! I am NOT happy with the furniture or the way I have been treated through out this whole process.I want them to come get the furniture and refund credit my account
Regards,
[redacted]

August 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...

experienced. Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted]
Revdex.com, Inc.
151 N Delaware St #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
We have received your letter regarding [redacted]’s concern about the purchase.
We regret for any inconvenience [redacted] has experienced. I apologize that we were able to assist [redacted], however as previously stated there is no further information to add to our original responses. Unfortunately we are unable to return the damaged television after review of the previous pictures submitted as well as our return policy.
We appreciate the opportunity to address the complaint.
Sincerely,
Whitney
Executive Team

August 31, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns regarding a refund.We apologize for any inconvenience Ms. [redacted] encountered. Our...

records indicate that a refund of $120.17 was processed on 08/29/16. As a customer satisfaction we will issue an additional $50.00 refund. Her account should reflect the funds within 7 to 10 business days. We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]HH Gregg is well aware of our repeated problems with the refrigerator from the time of purchase. They have tried to force Frigidaire to do something. We have servicemen stating it is not repair able. The 30 days does not allow for three service calls and repairs to deem the refrigerator defective. We were assured each time by HHGregg Managers that we would be taken care of. We are growing weary of the time, frustration and multiple trips from work to try and have this NEW refrigerator repaired. If a satisfactory solution is not offered we will have no choice but to take legal action. 
Regards,
[redacted]

December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records...

indicate that the order was canceled and a refund was processed. If he has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appearA service call was scheduled for Oct 17. The repairman, Alberto, called me and said that HHGregg did not give him a new dishwasher handle for my machine so he had to cancel the service call. I still have the same dishwasher with no handle 13 days after the installation. HHGregg is a very disorganized business!
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

I have received your letter regarding [redacted]'s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. According to our records, the service plan she purchased is administered through [redacted]. It is our understanding that they referred her to Samsung because the issue she is experiencing is considered a design flaw within the refrigerator. If she has not yet scheduled a service call, we recommend that she contact Samsung at (800) 726­7864 for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is negligence pure and simple.  Just because it was two years ago does not negate the fact that it is still negligence NOW on the part of HH Greg
Regards,
[redacted]

December 5, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted]...

encountered. We regret to inform that we are unable to fulfill his purchase due to the fact that the order has been cancelled and refunded. The funds should reflect on his account within 7 to 14 business days from 11/27/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

August 24, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the charge to her card.I apologize for any inconvenience and...

misunderstanding that Ms. [redacted] experienced. Our Accounting department has processed a refund for the charge. It should post to her account within the next 5 business days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the order.I apologize for any inconvenience Ms....

[redacted] experienced. Our records indicate the order was canceled and refunded. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear.   I am very angry at this point   Ms peps never and I mean never tried to contact me .  She is a lier.  I have called him Gregg here in mentor all this week feb 17,18, and 20. They said another dishwasher came in damaged and want me to cancel my original order and reorder once again  this is abserd. I have never dealt with a bunch of liers as these individuals   My next move will be the tv to see if I can get some resokution
Regards,
[redacted]

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issue.
We apologize for the inconvenience and frustration Mr. [redacted]...

experienced. I did try and reach out to Mr. [redacted], and a message was left to return call if need be. Unfortunately Mr. [redacted] does not qualify for a refund, however me does have the option to reselect or receive an in store credit. If Mr. [redacted] decides to reselect at the Buckhead location after 03/03/17 all sales are final, no refund, exchange, or credit.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That was not even delivered to my address or anywhere near me ! I live in York Pa and that was delivered to upper Darby Pa. 
Regards,
[redacted]

Revdex.com: Now the HHGregg has went out of business...this is horrible
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

March 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the microwave and the range.I apologize for any...

inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase with the information she provided.Given the length of time that has passed since the date she indicated the appliances were purchased, we are unable to authorize a return or an exchange. The return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is my understanding that if a factory-authorized technician determines that an appliance cannot be repaired due to a manufacturer defect during the manufacturer warranty period, the manufacturer may evaluate the service history for a possible replacement.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team