Southern Appalachian Auto, Inc.

January 25, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her range.I apologize for any inconvenience Ms. [redacted]...

experienced. We regret that we are unable to authorize an exchange. Our representative contacted Warrantech and was informed that a part was order. It is our understanding that the servicer should schedule service once it arrives. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Business DID NOT CALL US YET I dont know what is the resolution offer.]
Regards,
[redacted]

February 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]:I have received your letter regarding [redacted] concerns about his refund.I apologize for any inconvenience he experienced....

We have processed a refund for the hoses. He should receive it in the next 15 business days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

March 22, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear [redacted]
I have received your follow-up letter regarding [redacted]’ concerns about her furniture.We regret her continued disappointment. However, we are unable to authorize a return or a refund for the furniture.It is my understanding that the parts needed for the repair were shipped but the repair was never scheduled. If she still needs assistance, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

October 17, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns about his refrigerator handle.We apologize for any inconvenience Mr. [redacted] has experienced....

The handle is still on back order, once it arrives he will be notified. As a customer satisfaction, we have processed a $100 check for the delay. The check will be received within 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

August 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear [redacted]I have received your letter regarding [redacted] concerns about the claim of damage.I apologize for any inconvenience Ms. [redacted]...

experienced. It is our understanding that her claim of damage was forwarded to Secura Insurance. If she has any questions about the claim, she can contact Claim Representative Brandon [redacted] at [redacted] extension [redacted]. The claim number is [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. His...

feedback is very important to us and has been forwarded to the appropriate personnel to address. The refund has been processed. The funds should be reflected on his account within 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the rebate card.I apologize for any inconvenience Ms. [redacted] experienced. We...

regret that we are unable to reissue the promotional rebate card. Our store management may be able to work with her on the price of a product, depending on the model she selects.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Samsung did not sell me this unit HH Gregg sold me the unit .  I took the time to call Samsung and spoke to a representative who told me that before any merchandise is sent to a retail store that merchandise is explained and trained to the retail store staff of its functionality and obviously description  of the product .  HH Greg has no business selling merchandise to a consumer that they do not understand the functionality of especially in this high-tech world we live in.  I specifically shop for a TV and a compatible DVD player.  During my shopping experience the sales person took me around to each TV that fit my criteria explained it and proceeded to take me to the only DVD theater system they had in the store  which was the Samsung 3-D DVD theater system.  So how in the world did h.h. gregg not know that this was a 3-D Blu-ray player  when it was the only one they had in the store. HHgreg needs to take FULL RESPONSIBILITY and stop blaming Samsung for its shortfalls.
Regards,
[redacted]

October 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the service plan.We are unable to offer a full refund for the service plan he purchased in 2012. However, in the interest of good customer relations, we can offer to cancel the coverage and refund 50% of the price of the service plan. If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address listed at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do still want the Samsung UN65KS8000FXZA 65 inch Television. I can pick it up at your retail location at 8045 Giacosa Pl, Memphis, TN 38133 and save H.H. Gregg any delivery cost. My price should be $1,348.19 + Tax of $124.71
Regards,
[redacted]

October 1, 2015RE: [redacted] Dear Ms. Richardson:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request.We contacted the rebate processing...

company and informed them of the error in the original rebate submission. They are issuing a replacement rebate card and sending it to Mr. [redacted]. He should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

June 3, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience [redacted] experienced. We regret that we...

are unable to honor his request. Our records indicate that his order was delivered and our store personnel discounted the replacement washer model.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the washer.I apologize for any...

inconvenience Ms. and Mr. Hicks experienced. We contacted the service plan administrator and were informed that the washer was repaired. If they need further assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Someone was supposed to come check out the dryer for 2 issues on 8/29. And I cannot believe that you all are willing to waste way more than $36 in coming to get this dryer and giving me a refund in full that was promised by your customer care center rep and have Lowe's match your price and get my $699.99.  And no one has still addressed that the verbiage in the price match policy doesn't refer to befor tax purchase price but refers to SELLING PRICE and the selling price the day I bought it was $739.99 and NOT $699.99.  I simpky ply cannot believe that HH Gregg is that money hungry over $36 you would lose the $760+ sale. 
Regards,
[redacted]

January 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. We do not charge sales tax on service plans sold in Illinois. We are unable to offer any additional refunds.Regarding her financing, refunds for service plans would not affect the terms of her hhgregg card account. If she would like information about how her minimum payment is calculated, the card administrator can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

October 27, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] customer service issues.We apologize for the inconvenience Mr. [redacted] may have...

experienced. Mr. [redacted] has issued a credit on 10/26/16 and given the opportunity to reselect. Upon speaking with Mr. [redacted] he did confirm that the washer was replacement, and properly working. We appreciate having the opportunity to answer the complaint. Sincerely,Whitney E[redacted]

August 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...

experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the refrigerator. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team