Southern Appalachian Auto, Inc.

November 10, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her in store credit.We apologize for any inconvenience Ms. [redacted] encountered. We are glad to inform that we have processed the store credit in the amount of $1830.00 as a check. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the television and the service plan.We regret his continued disappointment. However, we are unable to override decisions about repair coverage. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

February 8, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his delivery.We apologize for any inconvenience Mr. [redacted] has experienced. A refund...

of $225.00 will be processed for the inconvenience he encountered. Mr. [redacted] has been made aware.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery concern.I apologize for any frustration Ms. [redacted] may have experienced. We ask that Ms. [redacted]...

please accept our apology for the poor delivery service she has received. We continually take steps to fix and improve the service of our company so that such an event will never happen again. On 1/7/17 the refrigerator connection kit was refunded under invoice [redacted]. We look forward to providing better service to Ms. [redacted] in her future transactions with hhgregg. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about the television and the service plan.I apologize for any misunderstanding....

Television service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement. In the interest of good customer relations, we can offer to cancel the coverage and refund the price of the service plan in full as long as the coverage has not been used and a refund was not already processed.If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  I will track my account activity to verify the finalization of the refund.
Regards,
[redacted]

October 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr....

[redacted] experienced. Our representative contacted Warrantech and was informed that they are arranging a service call for a technician to evaluate the refrigerator. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted] T. [redacted]Director, Service OperationsJTM/rlb

January 20, 2016RE: [redacted] 
Dear [redacted]I have received your letter regarding [redacted] concerns about the installation.I apologize for any inconvenience [redacted] experienced. Our records indicate that a delivery team was scheduled to hook up a...

blu-ray player on 1/9.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]:I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any...

frustration. We have submitted her request to be removed from the list to the appropriate personnel. It is our understanding that removal requests are processed in 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Diane [redacted]Communications Manager

January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding Mr. and Mrs. [redacted]’s concern about their refrigerator.We apologize for any inconvenience Mr. and Mrs. [redacted] encountered. Frigidaire has been contacted on the customer’s behalf and they have advised that they needed assistance from the factory technician to provide a resolution. The factory Technician will review the case within 2 business days and after a decision has been made, they will be contacted. For further details, Frigidaire can be reached at (800)444-4944 and reference case number [redacted].We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

October 30, 2015RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about his washer. I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a replacement. As indicated on the back of our invoices,...

the return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the washer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that he schedule a follow-up service call if the washer is still not functioning properly.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] experienced. We are glad to hear the washer was repaired. If there are any questions or concerns, our call center can be reached at (866)974-7344. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]To The Revdex.com,   Attached is a copy of what I've been thru with this refrigerator. I was charged $90.00 the last time someone came to my house and told me it was the design and it can't be fixed. Why should I let some one come to my house and tell me the same thing again and charge me for what I already know. I was disrespected by the last service company that came here and I don't want to take myself thru that again. Plus I didn't buy a refrigerator that requires me to clean the ice bucket twice a month because of frost build up because the ice bucket is on the door. Look at my warranty record Samsung fixed it or had 4 complaints from me and HH Gregg have had four and I really believe that if there was a solution for this problem it would have been taken care of by now. So to summarized all of this I want a different refrigerator because I don't want to spend the rest of my ownership year dealing with what I have experienced these last 2 years.
Regards,
[redacted]

November
5, 2015[redacted]
[redacted]     RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE:
[redacted] (# [redacted]) Dear
Ms. [redacted]:I have received your letter
regarding [redacted]’ concerns about her television.I apologize for...

any
inconvenience Ms. [redacted] experienced. We regret that given the length of time
that has passed since the purchase, we are unable to authorize a refund.A representative at
the service plan administrator has informed us that there are parts on order.
It is our understanding that if the parts do not fix the television, the
administrator will evaluate the service history for a possible replacement.We appreciate having
the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service
OperationsJTM/rlb

December 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service issue.
Our records indicate Ms. [redacted] purchase was...

shipped out on 12/06/16 through FedEx. Based on the tracking information [redacted] Ms. [redacted] received her package on 12/08/16.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV purchase.I apologize for any frustration [redacted] may have experienced. After review, Ms....

[redacted] was refunded in full for the order on 1/15/17, under invoice [redacted]. The funds will have posted by today’s date. I regret that we are unable to provide the TV requested because it is discontinued. We continually take steps to improve the service of our company and look forward to better serving Ms. [redacted] in future transactions. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

November
19, 2015RE:
[redacted]
I have received your letter
regarding [redacted] concerns about his range.I apologize for any
inconvenience [redacted] experienced. Our records indicate that he purchased a
major component service plan, which would not cover the issue he...

described.In the interest of
good customer relations, we can offer to refund the service plan in full. If he
would like to take advantage of this offer, we request that he fill out the
enclosed form and mail it to the address listed at the bottom of the form.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operation

July 13, 2016     [redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (# [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concerns....

  I apologize for any frustration Mr. [redacted] experienced. We are unable to honor his request for compensation.  Our representative has contacted Warrantech, the administrator of service plan.  Service for the issue with the dishwasher was set up on 7/7 and has now been completed.  If he has any questions, Warrantech can be reached at (877) 456-9643.   We appreciate having the opportunity to answer the complaint.   Sincerely,     Jennifer B[redacted] Executive Team

November 14, 2016   [redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern about the appliance purchase. I apologize for any frustration Mr. [redacted] has experienced.   We have reached out to our local store that handled Mr. [redacted]’s case. Our local store confirms a new handle was installed. The case is now resolved and we ask that Mr. [redacted] call his local store if any issues persists. Our store has also contacted Mr. [redacted] to confirm the resolution of the case.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Desk