Southern Appalachian Auto, Inc.

February 3, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. As a customer satisfaction we have processed a $46.54 refund as a check. Please allow 7 to 14 business days for the check to be received. Mr. [redacted] may keep the product.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was very excited to purchase HP pavilion x360 labtop, but my experience has turned out very poorly. I'm writing to express my dissatisfaction with AcceptanceNow program which has charged me a service plan of 12.99 a month. I have repeatedly asked them to stop billing me because I never signed up for this insurance. The bill for the insurance was paid for the month of April and I do not want this service.  In hopes you can help remedy the situation. Please refund any and all fees associated with this RAC discount insurance program.  I was not asked for a service plan at HHGregg. It was automatically enrolled for me without my knowledge. I am unhappy with my purchase and the service provided to me. I do not see myself ever shopping at HHgregg or any of its subsidaries ever again. I will make all future purchases from [redacted], or [redacted] Issue remains unresolved and I would like the Revdex.com to close the complaint as unresolved. HHGregg is not making a sincere effort to resolve the matter.

December 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about his service plan.
I apologize for any misunderstanding. As indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax.  Hhgregg does not make the changes on or determines how the warranty works, therefore we are not authorize to make any decisions or changes regarding the warranty, its coverage, reimbursement etc. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
whitney E[redacted]Executive Team

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the service plan.I apologize for any misunderstanding. In the interest...

of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for it. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer Ms. Humston’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. The the time of purchase, the HHGregg employees informed me that I could choose between a VISA GIFT Card or HHGREGG GIFT/Rebate Card.  The word "Promotional" was never used.Regardless of the card classification, HHGregg has violated several rules of the Credit Card Act, and if a satisfactory response is not provided, I will pursue litigation. 
Regards,
[redacted]

June 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. We...

regret that given the length of time that has passed since the purchase, we are unable to honor her request for a replacement refrigerator or a refund. As indicated in our return policy, the return period is 30 days from the date of purchase.Our representative contacted the service plan administrator and was informed that a technician visited the home and ordered a part. Once the part arrives, a repair will be scheduled. If Ms. [redacted] has any questions, [redacted] can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Our...

records indicate that her purchase is scheduled to be picked up on 12/30/16. She will receive a call the night before with her three hour window. Once the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
I apologize for the issues experienced by Ms. [redacted]. Our...

records indicate the order was canceled 12/10/16. I have forwarded Ms. [redacted] complaint over to the store manager in request that a call is made within 24/48 business hrs to discuss the inconvenience and frustration experienced by Ms. [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was a repair scheduled they came out and replaced a part but is still not working. I have not been contacted by anyone since. It is very unfortunate that they would be willing to lose a customer because of one refrigerator. I do believe it would have been more cost effective to replace the frig than to keep replacing parts an sending out repair techs an still not working yet over 1 month later.
Regards,
[redacted]

November 5, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the...

replacement of the washer. She may have the option to request reimbursement for laundry expenses through Warrantech. If she has any questions, the administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

August 3, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize for any inconvenience Ms. [redacted]...

experienced. Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

September 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern regarding his dishwasher.We apologize for any inconvenience Mr. [redacted]...

encountered. Our records indicate that the return was completed on 09/25/16. His account should reflect the refund within 7 to 10 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear Ms. Richardson:I have received your letter regarding Robert Fannin’s concerns about the microwave.I apologize for any inconvenience Mr. [redacted] experienced....

We regret that we are unable to authorize a return. As indicated in our Return Policy, the return period is 30 days. We hope that the manufacturer is able to resolve his concerns about the microwave in an expeditious manner.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the washer. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 24, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her claim.We apologize for any inconvenience Ms. [redacted] encountered. it has been concluded that there is no further information to add to our original response. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her purchase.I apologize for any frustration [redacted] experienced....

However, we are unable to offer a price adjustment. Our records indicate that the before-tax price she paid for the dryer, model MGDB835DW, was $665.99. The current price for model MGDB835DW is $699.99 before sales tax. She was also charged for a gas dryer delivery kit. If she has any questions about her order, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We ask that Mr. [redacted] please follow our claim process and that there has been a delay. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

October 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms....

[redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to offer a refund or a replacement.Our records indicate that the television came with a one-year parts and labor manufacturer’s warranty. If she needs assistance with service, Proscan can be reached at (800) 968-9853.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb